based on 4610 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great communication, friendly customer service, understanding of my odd repair request, highly professional.
Kind, well-informed staff and well-stocked shop!
Excellent service. Friendly team. Amazing technicians Thank you.
Bicycle Habitat is helpful, nice, local, friendly, knowledgable, and the only place we look to when it comes to bikes. Thank you so much!
The service is very fast
excellent Customer Service.
great service, fast and helpful staff!
They were able to provide speedy service (I had bar tape replaced). They were also no-BS talk and super down-to-earth. I will definitely come back.
I've had my bike in numerous times trying to fix it (A Yuba e-bike) and the dang thing is still doing the same thing. I'm just FRUSTRATED! And it's not like you're convenient to me. When I first went to your Park Slope location the guy actually tried to tell me I was wrong until I showed him a video of it doing exactly what I described. So, I switched to your I believe to be Crown Heights/Prospect Heights location.
You can make it right by not charging me the same thing you've already charged me to fix the dang bike. Even better - come get it.
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Great service
Customer Service at the Vanderbilt location is truly extraordinary. They’re wonderful.
Great customer service!
Superb customer service. Thanks again.
Wonderfully knowledgeable people. Always a pleasure to have my Linus dealt with there. Almost like being in a bike shop in a small town neighborhood. They’re the best!
Very helpful staff.
You have a well informed crew at BH. Always good to exchange info and learn about new products.
Friendly, knowledgeable staff.
Nice people and very helpful and knowledgeable
Unlike the Park Slope BH, the Chelsea store is so friendly! Thanks for helping with my flat so quickly too!
quick and quality service. people are nice
Professional and good quality overall.
I love everything about Bicycle Habitat: the friendly and knowledgable people who work there, how communicative everyone is when I leave my bike for repair, how eager everyone is to serve and please, how passionate everyone is about bikes, and your fair prices. Trek told me I had to buy a new bike. You guys told me I should repair my beloved old Trek. I will be forever grateful for that.
Knowledgeable, friendly, helpful. Super speedy service.
The service guy was excellent
Quick and professional service. Answered my questions while addressing my concerns.
I went with a broken air gasket and expected to just have that fixed - maybe one tire replacement, as I did buy the bike used. A tire replacement was suggested, fine. I asked about the back tire - which looked fine to me and also worked fine. He did suggest I replace that as well, so that was fine. Unexpected and very expensive but fine. He said it would be 30min and he’d text when he was done.
We went next door for a drink and I had a missed called from an unknown number and didnt think anything of it as he said he would text. After 45 minutes we walk back and he hadn’t even started because he had called me to tell me my break lines were bad and also needed replacing for an additional large and unexpected amount of money. I told him I didnt want them fixed and I cant afford it - they work fine enough for how I use the bike.
At this point I just feel stupid for even letting him sell me two new tires vs. just getting the air gasket replaced. LOTS of upselling and VERY expensive. There was no honestly or “you dont need this right now, but come back in a few months and we’ll fix it then” - just a money suck.
I’ll keep to my bike guy on 14th street near my office. $15 for a replacement gasket, no upselling and very very quick and kind.
Great and knowledgeable staff!
Prices are steep. Quality work.
I live in the neighborhood.
Friendly and competent staff, offering thoughtful, quick, customized solutions.