based on 2809 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and friendly service as always.
Speed to repair
Very knowledgable sincere and helpful staff
They are my go-to bike shop! They are very knowledgeable, communicative and fast. They go above and beyond with the service and my bike rides like a dream every time I pick it up. Reasonable rates and they don't try to sell me a bunch of extra stuff every time I visit. Can't recommend them enough.
Matt is the BEST! He really cares about his customers and is extremely knowledgeable!!! He wants you to buy the right bike not just a bike.
Thanks Matt.
Great service, liked the bike I rented, friendly staff and good prices
Great, friendly staff, professional work. Even when don't go quite as planned, which can happen in bike repair, you quickly make it right so the customer is satisfied. The mark of a successful business.
Amazing service, knowledgeable folks. Nicest team!
GREAT STAFF.
The service I asked for (truing my wheel) was done quickly and well, but the technician also did a few small things like adjust my brakes and check my derailleur with no charge. It was very nice of them.
Friendly repairmen and they always get me back on the road quick
Good communication in person and by email, didn't overcharge or insist on unnecessary repairs. Bike was ready within a couple days, no issues.
Extremely friendly and helpful staff. I came for a flat tire and he fixed my gears and the phone holder on my bike.
Communicative and helpful technicians!
Chad help me with a helmet purchase. He made my purchase very easy. Thanks so much Chad
Service is always fantastic. People are knowledgeable, good at what they do and friendly. I never feel like they are trying to sell services or products you don’t need.
Everyone was very kind and welcoming. The estimate was originally 4-5 days and it was turned around the next day! Efficient and easy communication. Will be returning!
Speedy service and friendly stuffs.
Bike came back in amazing condition!
fast service
Fast. Efficient. Friendly.
Extraordinary customer service. Tremendous attention to detail. Speedy completion of tickets.
Great mechanic!
Friendly and knowledgeable staff.
a great business all around. one of the things i really like and appreciate is that for quick mechanical adjustments that took little time, they don't bother charging us. they really feel like part of the community, all good ppl there, nice vibe.
I brought my bike in to get a rear rack attached (specifically, one I could attach a basket to) and asked for my brake pads to be checked because they were kinda squeaky. The technician was super nice and said he could check the brakes but that it might be easier to just replace the brake pads. I deferred to his expertise. I came back an hour later and somehow the entire rear brake caliper had fallen off my bike. Mistakes happen, so I wasn't stressed and asked him what needed to be done. He said y'all didn't have the right brake caliper or rack, so he would have to order both in order to service my bike, which could take up to a week. As my bike was in literal pieces I didn't have much of a choice and gave him the OK to go ahead and order the parts and call me when it was done. I made sure to specify multiple times that I needed a rear rack that could hold a basket *not* a pannier rack and that if a pannier rack was all that was available I was fine without getting a rear rack at this point.
A week went by and I heard nothing, so I called the shop to check in. They had no update and said they were still waiting on the brake caliper. I had to call four or five more times over the next week before I learned that the brake caliper was actually on back order till July. The person on the phone suggested they could put in another order for a caliper, but I wasn't confident that the same thing wouldn't happen. I couldn't go without my bike till July (I use it to commute), so I ended up calling more than a dozen bike shops in the NYC area till I found one with the right part in deep Sunset Park. I trekked out there, bought it and brought the part in to the shop for you to install. When I finally got my bike back, I found that y'all had installed a rear rack designed for panniers only (specifically the Blackburn Interlock Lockable Rear Rack, which is mostly compatible with Blackburn panniers), which was disappointing. It had been two weeks at that point since I first brought it in and I couldn't go any longer without my bike so I sucked it up and went home with it.
I know bike repairs are complicated and y'all are trying your best, so I don't hold it against you, but I would suggest in the future being a bit more proactive with communications if there are delays and making a note of customer requests when it comes to special orders.
expert repairs. friendly service
Perpetually reliable, approachable, honest and fair. Their place in the neighborhood only serves to grow my family's interest in cycling.
The friendly and skilled mechanics!
Knowledgeable and patient staff,
even when dealing with elderly know-it-all customers.
(Like me) Thanks.