based on 3053 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The friendly and skilled mechanics!
Elvis was wonderful with my 7 year old who needed a new helmet: attentive, detail-oriented and extremely knowledgeable. It took a long time to get the fit right and he was patient and skillful in asking questions, making adjustments and trying out different products.
Hal
Great, knowledgeable staff !
I called, they were polite and helpful on the phone. I went to the shop, same experience. Thanks!
Friendly helpful people guide you in the right direction to what you need.
I’m always very we’ll attended to by the team and my bike always ends up ready for another ride
Welcoming staff
Very good customer service. Justine was a pleasure to work with and very knowledgeable.
Friendly, knowledgeable, and helpful staff
Best bike shop ever!
Matt and Dave are the best!
Knowledgeable, skillfull and personable staff. Got my ride good as new in less than 2 days (2008 Specialized Allez needed a full tune, new cables, brake pads, wraps, wheels trued). Will certainly be back when I need work again.
Excellent service. Low key and down to earth staff make you feel so comfortable.
Great staff!
Thoughtful snd friendly.
Great customer service and attentiveness. Super fast turnaround times and high quality work too!
My wife and I were provided with excellent and friendly service in the selection and outfitting of our bikes. Noah was the tech who helped me out. Great guy. Actually today was our first day taking the bikes out, and they're dreamy. Thanks to the kickass staff at Vanderbilt Bicycle Habitat.
You guys were very honest and up front about what could be done versus what should be done and you left a decision up to me. I never felt pressured to get additional maintenance or to buy anything and I trust you guys implicitly. I used to live in the neighborhood and I moved farther. Uptown, but it's absolutely worth it to me to make the trip to go to a bike shop that I trust
Eduardo was great! Really like the bike and he was a great help. Definitely gonna come back when I need something else.
Thanks,
First name removed
You had many different styles of bikes to choose from. And your salesperson, Taylor, made very sure the bike was right for me and I was comfortable on it.
Attentive, efficient, affordable and great work
Bike looks and works great!
Everyone was clear and efficient about what needed to be done with my bike. My bike is riding like brand new. Thank you!!
the calm, no pressure knowledge and help from the salesman, to find the right bike
for my wife's special level of experience and goals.
Very good service, very friendly staff
Fast and
The staff was very friendly and helpful!
Very helpful, knowledgable, and transparent staff
Perpetually reliable, approachable, honest and fair. Their place in the neighborhood only serves to grow my family's interest in cycling.