based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent job getting my bike ride a dream again !
I use my bike every day for commuting and after 2 years of heavy use many parts where worn out,
I brought my bike for a tune up, and got it back working smith and speedy again ! Thank you to the team at Bicycle Habitat!❤️🙏❤️
Friendly and kind customer service.
Always have and always will recommend Bicycle Habitat as our local long time bike shop. Smart and understanding workers going the extra mile appreciated!
Not sure if problem was fixed bc bike immediately went flat again. They wouldn’t even pump up my front tire
The salesperson who helped me -- Michael -- did a GREAT job of helping me figure out what kind of bike worked best for my needs, desires and budgets, without being pushy or presumptuous at all. He had great recommendations for accessories and couldn't have been more helpful.
Good quality service. Fair estimate. Work completed on time. Good communication.
Accessory selection is broad and of good quality
The staff is very nice.
super quick and friendly! dream team!
Can't think of any improvements needed. The price for the new tube was reasonable.
Name removed
Everything was fast and well done
Repairs were quick
Prices very very fair and accessories were put into my bike at no extra charge
If u purchased your bike from BH u get discounted treatment on maintenance.
They take care of u
Very friendly, supportive, patient.
Excellent customer service and highly skilled personnel are just some of the reasons to look to Bicycle Habitat in Park Slope Brooklyn for all of your cycling needs.
Friendly, down to earth. This last tuneup was done quickly and well.
Everything they worked on was fine but my peddals fell off while i was biking , even tho my issue was just breaks , new tires , and new shifters , but I also requested a tune up so my peddals shouldn't have fallen down and everything should've been tuned and tightened up , just not a good feeling to spend 385 fall in the street and getting an Uber home .
Always excellent service!!
Staff was super friendly and extremely knowledgable. Grateful to say the least to have discovered the shop.
Very helpful. Fixed my problems quickly and I learned something new
Great customer service! Took the time to answer all my questions (I'm a new cyclist).
Elvis was very helpful when I went in looking for a new helmet. Very happy with his recommendation of the Specialized MIPS
Friendly, not expensive,,,,,,,and no feeling like I was being ripped off like you can get with auto mechanics.....
Always great service! quick, timely and very honest with pricing and assessments.
repairs and parts
Friendly, helpful and knowledgeable staff. Quick turn around times on repairs to get you back out on the road!
A far superior work culture, compared to other bike shops I’ve dealt with. The staff is knowledgeable, personable, and respectful.
In the past few weeks that I have been bike shopping, I have been to each location, Park Slope, Chelsea. Nearly everyone was super helpful and patient. 2 ppl in Park Slope were helpful in some solutions for a kids bike I just got used. Chad at the Prospect Heights location help me narrow down what I wanted and that led me to Chelsea. Matt was extremely knowledgeable and helped me find the bike that I really needed and wanted with my body and size in mind. My only issue is that it should be very clear on the Specialized site and in store that you cannot price-match every bike. The cost difference between the bike I got online and the price in store was $200+. I was shocked and disappointed that this price could not be matched. Elvis was extremely helpful in navigating this and we worked it out. I confirmed my order by phone and committed to coming back to pay for the bike in the evening. When I returned to pay for the bike and ask a few more questions about what I needed, Elvis and Matt were busy. The man who ended up helping me got the job done but when I asked additional questions about an adaptor I needed, he was short with me and had no patience for that. It was a bummer because I had a few more questions realted to securing the new bike, but could see he had no time for me. It was the most expensive thing I've purchased in a long time. In any case, I left the store with my new bike and will go back when Elvis and Matt are available with questions
I fully expected to go in and have to leave my bike in service for pickup later in the week. Instead, the amazing technician (so sorry I didn't catch his name, blond guy with a bit of a moustache) fixed my snapped gear cable on the spot so I was able to ride it out of the store.
I had two bikes I needed to get some work done on. My usual shop was booked up for weeks, so I dropped by BH, and a friendly and capable mechanic there fixed both bikes in short order. I very much appreciate it.
He was very knowledgeable and tweaked my bike without pushing anything unnecessary onto me. Great experience!
Very informative staff , extremely cool . Went above and beyond to answer every question I had . They have made a lifetime customer with me