based on 1761 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt reliable friendly and helpful
Friendly, knowledgeable staff.
Great people.
Well-stocked showroom and parts/accessories department.
Immediate attention upon arrival in the store.
Ability to accomplish minor tasks on the scene.
The friendliness and great service
Excellent advice and service
Great customer service. Michelle is very knowledgeable and easy to talk to. I haven’t had to have any work done on my new e-bike, but in the past a had a road bike and I was very pleased with the customer service and the work and fitting on the bike.
Friendly, helpful staff!
Customer service. Michelle was great!!!!
You had the part I needed. The price was just right. In and out in short time.
Helpful and knowledgeable people in the shop. Very customer focused owner!
Best bike shop ever! Thanks Bicycle Cove for your great service on my bike!
It’s just a fun and neat place to go. Been biking for years now and I learn something good every time I go there. Thanks folks
Great work performed, good advice provided, and very pleasant store staff
Great service and product knowledge.
Excellent sales and service!
Excellent customer service
Product line “trek bike” is very good. Inventory in store needs to be improved. As a couple we purchased 2 trek bicycles and wanted some add ons like rack mount bag. The store only had one in stock. Wanted handle bar end mounted mirror. The store only had one.
We were going to get new helmets but.
Great store. We have bought two bikes from Bicycle Cove and have been very satisfied with their products. We have also had bicycle repair and maintenance performed by their technicians. What's really nice is they can often perform maintenance and repair while your wait, and it never takes a great deal of time. Have also bought a few accessories as have my kids for Christmas gifts knowing they will get good use as both my wife and I use our bikes on a regular basis and take them with us on vacations.
Excellent service and help. Great staff. We’ll be back.
Great job in replacing my tires and tune up. Bike looks and rides brand new!
Thank you.
They fit our bike in for a quick safety inspection and adjustment that really help us make our ride when their service department was backed up.
Michelle and Caleb both provided knowledgeable, helpful info and advice. A very satisfying shopping / buying experience.
The staff was amazing! Great bikes and apparel
Bicycle Cove has a great selection of bikes as well as an excellent variety of biking accessories. The employees are well versed in their products and provide meaningful information based on their experience as bikers. My wife and I are relatively new to the area, but I can’t see me going anywhere else!
Great help on the phone brought me to the store where great help in the store led me to make a purchase for something I was not looking for. Although is wasn’t big but that’s what keeps the doors open and I will be back. Thanks for your service.
Friendly service and they do a great job.
I have great appreciation for Team Bicycle Cove! They keep my Trek running like the first day I bought it. Stellar service professionals who know their craft! Bike whispers! Thank you Team BC!!!
Friendly service
Quick and friendly service.
Great products and services