based on 1536 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tom is great!
Excellent customer service!
very efficient service, courteous staff as well...
I was shopping for a Trek bike and they had many to select from. Michelle was very knowledgeable and helpful. I settled on a model and a specific color which they special ordered for me. I was very satisfied with my purchase.
Did a fantastic service on our Townies! Delivered our bikes to our residence - definitely a plus. Thank you.
Ben and mechanics are amazing. Great service and product recommendations!!
Bicycle Cove has the best employees! They are knowledgeable and provide you with a great buying experience. They listen to what you are looking for and help you with what bike would be best for you. Ben at the Madison Bicycle Cove found me the perfect bike! Bicycle Cove is everything a local bike shop should be.
Excellent Customer Service. Excellent products. Good pricing. Great service.
I called to ask if my child’s favorite bike could be repaired and explained the problem. I was told to drop the bike off at the store. When I arrived, I was told that the problem was an easy fix and wouldn’t take long because “ this bike is a grocery store bike. If you got 24 hours out of this bike, you are lucky.”
There was absolutely no reason to be rude or have a negative voiced opinion about my child’s bike. It was very degrading and inconsiderate. I don’t know anyone who would buy their 9 year old child, who’s not into a cycling sport, an overpriced bicycle. The employee was very rude, with a smile on his face. I have a Townsie and I will absolutely not have my bike serviced at this location in the future.
Very knowledgeable staff. Customer service oriented.
Repairs and maintenance are always well done and the staff is friendly and helpful. My road bike is ready for Spring !!
We love bicycle clove for anything bike related. We have purchased all our bikes from here and we get them repaired and serviced here. I don’t live near it anymore, but it’s worth the drive across town.
I enjoy visiting Bicycle Cove & working with the staff!
Awesome!!!
I like the fact we didn't have to put together our bikes when they come in and knew they were put together by people who know what they're doing.
Good advice, knowledgeable staff, friendly service.
High quality.
great repair service, nice customer service
The staff was very nice!
Great service and products
Fast and knowledgeable.
The guy who explained the bikes are really nice and informative. My son was really happy to get his new REK 24inch bike. Looking forward to seeing him again when getting mine.
All the service work was one as requested an promise.
Friendly staff
I was very pleased with the customer attention and service. Service was completed on time as estimated.
Always very helpful and great service
Expert advice and friendly service.
Promptness and problem solutions.
exceptional customer service
Great service and quality products!