based on 1630 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always get excellent customer service there!
Great to have this shop in the cove. Was in recently for a check and came back with front tire and handle bars just slightly out of alignment, but easily adjusted at home. Looking at purchasing a second bike for my spouse and this is definitely the go to shop.
Employees are very friendly and helpful.
Had a Better Tune service accomplished at 3,100 miles on a Verve+ 4S. Had a minor drive train issue on pick-up, which was quickly resolved. The Team at Bicycle Cove is great and always provides great service.
The service person who assisted me when I came in with my bike was very friendly, knowledgeable, and obviously well qualified. I just picked up my bike after its tune up, and it rides beautifully. Thank you!
I took my granddaughter in to purchase a bike that she could ride for many years. She was graduating from pedal brakes to handlebar brakes. She was hesitant to make this change. Michelle did a fantastic job alleviating her fears. She was patient and kind as she taught her about this new bike. Michelle took her to the parking lot to practice and my granddaughter was sold! My granddaughter got home and rode it for hours. This was such a different experience than going to a big box store. This trek bike is also very well made.
Very knowledgeable and aim to meet customer needs
Very friendly and helpful staff! Purchased both of my bikes there a couple of years ago. Brought them in on a Saturday afternoon recently to remove the old pedals and pick up a couple of accessories. They had my old pedals off in minutes and I was on my way! Highly recommend!
Helpful staff, good products and attentive service.
Quality parts and great workmanship
Best bike shop in the entire UNIVERSE!!! As always walked with a small request and walked out in less than 15 with a solution! And And And….got a small tutorial on how to change pedals out quickly. Thank you!!! 100 Stars! ⭐️
great service thank you
They did a very good job on my bike when i brought it in for repair. Im very satisfied. Thanks guys.
Your team presents yourself as knowledgeable. You accommodated my needs to modify the plan to better fit my budget without making me feel cheap. I like the quality of your workmanship.
I’m used to a “skilled shade tree bicycle mechanic” and your costs gives me sticker shock. Thanks for doing my bike restoration well . Charles Name removed, a friend of Paul Levering
Michelle helped me figure out my bike & was communicative about delivery and putting it together! Would recommend to anyone! Both locations are great for service & sales.
Friendly honest staff. Excellent customer service.
Friendly and knowledgeable staff. They had the answers to all of our questions.
It was a great option for a tune up and repairs. They did a great job!
We bought both mine and my husband’s bikes from Bicycle Cove about a year ago, and recently took all of our bikes in when my son needed a tire repair. They tuned up our bikes, fixed my son’s tire, replaced my tire, and even shortened the handlebars, all for under $90. The staff is very knowledgeable, friendly, and provides great service. Highly recommend!
Friendly and helpful staff!
Good quality and competent service
Reliable repairs and adjustments to my classic old Giant!
Thanks for all you do!
Great service! Friendly and Timely!
Extremely friendly and professional service.
Quality customer service and commitment.
The staff is very friendly. When I first bought my road bike they made sure that I knew everything that was to be known about the safety features on riding a road bike.
Really cared about customer, great service!
I can not say enough good things about Bicycle Cove! You are family here! Love this place they take care of you and your bike in the best way possible. Knowledge and efficient… highly recommend
Occasional status updates would be nice.
Professional service at reasonable cost. Great help at the help desk, product knowledge, very responsive email to questions.