based on 1903 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the family friendly attention my wife and I received when we came in.
Friendly service, even stayed ten minutes over thier usual closing time to get me the bike I was wanting, which was not available in my hometown of Florence.
Excellent service. Faster than expected, and everything met my expectations. This is a great shop.
Great Service! The employees are super nice! Highly recommend!
Service was incredibly fast. Product seems to be of good quality.
Friendly people, and good service. I also love your dog.
Didn’t have the tubes and tires in stock but sat down with me on the computer and selected what I needed. Had them shipped in and the transaction was smooth.
I found you on an digital search for bicycles and brought a friends bike down for an assessment and possible repair. You offered good advice and service.
Thank you,
Name removed
Tom did a great job repairing my flat tire.
Timely and high quality service, good products and recommendations, and friendly, knowledgable staff.
Very helpful, professional and fast(
Michelle is very friendly and knowledgeable about the bikes, but she also took the time to listen to what I was looking for in a bike. They also have an outstanding service area, and Tom is really good about setting up the bikes for trouble free performance. I would highly recommend them!
Great service and good employees.
Good products and services
Bennett is awesome
Salesman was very patient and answered all my questions about the kids bikes.
Helpful staff, good maintenance crew.
Great service and knowledge.
Both excellent.
Folks were friendly, competent, and helpful
great staff with a great attitude
Have received excellent service, both sales and maintenance, every time we have visited the store. We highly recommend Bicycle Cove.
Friendly and knowledgeable and love the dogs!!!
Everyone I dealt with at Bicycle Cove Madison was kind and helpful. They had an incredible collection of bikes and accessories. They were all knowledgeable and informative. Great service all around.
You have Trek bikes and great customer service.
The employees are always helpful even though I often have no clue how to explain my question/problem. Everything is solved the time around. It is obvious they care.
I really like that the people in the store and those thst I spoke to were very knowledgeable about bikes. I had a nice discussion about recommended tire pressure and Schrader valves
Very knowledgeable on their products. Friendly staff.
Name removed
Selection and service dept.
This feels a bit like ballot stuffing. By far the best bike shop I have ever worked at!