based on 1760 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ben and Justin did a great job! Not pushy sales people. Great with answering my questions. I really appreciate Ben following up on my first survey.
The staff is always nice and helpful. May frustration was having to wait a year for my new bike to come in. I realize that is not the staff's fault. However, for a customer it is frustrating and many times I thought of changing brands. But I have been a Trek rider for years.
Good service and communication. Prices for services seemed a little high.
Professionalism was great.
Most helpful folks. Great service!!
Great service and great deals always.
Each of the team members were helpful and friendly.
The only thing I can say is stock more parts and more tools but that is tough to do right now. It is our go-to shop.
The young lady (I forgot her name) that helped me find a bike for my son was very helpful. She helped him find a helmet as well. First time in this shop but will definitely go again.
I’m convinced the cure for cancer and the tool to reverse global warming will come from one of the amazing staff at Bicycle Cove. They are all supreme beings.
Great to get stuff i needed
Friendly, knowledgeable staff who are customer service oriented.
Everything.
I was referred to you by a neighbor. My Trek tune-up had a quicker turn-around (1 day) than i had expected. Very pleasant staff: Nick, Justin and others. Very pleasant and open atmosphere to allow browsing.
Will definitely recommend and return.
Thanks. Name removed-Madison
The service and friendliness of the staff was horrible. I will never go back to that location. All I needed was hand grips. It took almost 15 minutes for anyone to even look up to see we were ready to check out then the mechanic didn't say anything to us he went in the back and had a young adult check us out.
Always a friendly environment and very professional support. This is our home for bikes and accessories.
The under promise and over deliver. Incredible service. Said two to four days for service. Had it completed that afternoon.
Very knowledgeable staff
Convenience, friendly & knowledgeable staff.
At this time I do not have any recommendations.
Keep trying to get the bicycle word out
Always easy to talk to and work with whether the need is big or small. I take my bike there every first of the year for a yearly maintenance/setup. This is not a Bicycle Cove requirement but a "me" requirement to insure the longevity of the bicycle.
Great service and advice.
Under promise one over deliver.
The salesperson Jack was very nice but didn't know the products as well as he should have. I was trying to decide between a verve 1 & 2 and asked what the differences were. Jack pointed out one of the differences (Hydraulic vs Cabled Brakes) but didn't mention the other two important differences (suspension seat and adjustable riser) on the verve 2. I had to go home and research to find out these differences and then come back the next day to make the purchase. Overall, a pleasant experience but this is one area that could improve.
Great store with friendly, helpful staff!!!
Always have what we're looking for in products for our family. And everyone is always upbeat and genuinely enjoys their jobs.
Service is personable and friendly. It feels like the staff really wants you to have a great experience and the perfect bike over just selling you a bike for the sake of making a sale. I highly recommend checking them out if you are in the market for a new higher end bike.
Customer service is great
My seat was left all the way up and I didn’t notice it until I was trying it out. I’m 63 & it was hard for me to get my feet back down. Ty
Knowlegeable salespeople, good service
This is a great local bike shop. They had repair items in stock and fixed our bike tire in a few minutes while we waited. Their prices are very good as well.