based on 1553 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is great.
Friendliness, location, haven't had a Trek in years so have to wait and see how things go
If their customer service was an athlete it would be the combination of Tom Brady, Lebron James, Cristiano Ronaldo and Lionel Messi. Seriously though, it's so far off the chain I literally can't even right now. Also, have you guys seen the service manager's hair?! Those curls, though! That volume, though!
New to sport of triathlon and biking in particular and Ruth was incredibly patient and helpful. I had called another bike shop right before that I was a block away from in a coffee shop but didn’t even go in because they basically told me they couldn’t help me or even order a bike for me. Ruth told me the size bike I need and gave me options. She also showed me her Trek Speed Concept which I am trying to track down in my size after seeing how light and sleek the model was. Will definitely be back and highly recommend to others.
Friendly environment and knowledgeable staff
the staff was really helpful and the prices where very reasonable. good variety
Very friendly. Very helpful. Very knowledgeable. Only place I go.
Great bikes and attentive service!!!
That service manager First name removed has some nice hair that he shouldn’t cut. Great employees and even better service. Absolutely the G.O.A.T.’s of Huntsville bike shops by a fair margin
so wonderful! fixed my broken chain and tightened up the rest of my bike to make sure i was safe. 12/10!
Knowledgeable and helpful
Hgh quality products and excellent customer satisfaction.
People are friendly and courteous
Very knowledgeable and helpful employees. Great products
You guys always knock service and support out of the park! Responsive to customer needs and you do great work. keep it up!
Great staff. Good product selection, or will get it for you. Definitely will continue to go there.
Very friendly and seem knowledgeable about bikes and related things.
They go over and above! Awesome service and attention to detail.
Service was great! All the creeks and noises are gone! The new bike builder is super cute, but the Service Manager could use a haircut. The shop dogs are a great enhancement to the whole experience.
Give a better estimation of when the bicycle will be fixed. Left bike with no clear picture of when it will be returned. Was pleased to get it back within two days.
Great folks to visit and work with
Lovely helpful people
Love the people, bikes & atmosphere.
Not just the top notch technical know how, but the phenomenal customer service.
Help and common sense approach.
Clean, organized, friendly
good quick service on my wheel issue.
I can depend on Tom to perform excellent maintenance on my Powerfly. Ruth is a very knowledgeable Sales person along with being a cycling competitor. I have had other brands of bicycles, Trek is one of the best in class.
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The store had the tires in stock that I needed for my bike and the customer service was great!
Customer service was great. Knowledge of products was excellent. Staff were friendly and courteous.