based on 1739 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You always get me fixed up quickly and I appreciate how you explain things to me.
Thank you
GREaT staff. The guy that helped us was professional, honest and super helpful. Will definitely be coming back!
Stopped by looking for a bike to fit my needs. The staff was very informative and helpful. Did not have my size in stock, offered to order with a 100% refundable deposit but also discussed other retailer recommendation and encouraged me to shop around in hopes I would find “the bike for me”. That is service! Not swaying to buy from them, offering other options. I will likely order from them after researching further for “my bike”. Either way they are a top notch operation!
Variety, friendly staff, clean shop.
Prommptness while I waited.
Available items
Honesty repair with no over sell. They replaced a stem core instead of selling me an inter tube.
Top flight service as always! Thank you for the superb tune up on my bike. Tom’s attention to detail is exceptional.
I have only been to the store one time so far. The staff were very friendly. Awesome dog. Super friendly
Great service, love the new store.
Friendly people that know what they're doing.
Personal service
Store appearance and friendly sales personnel made very good first impression. They spent lots of time on several occasions to answer my questions. I’m pleased that Cove Bicycles will be my bike service source.
You had what I had been looking for. Great customer service. Even called me back to say they found another one for my friend who bought one too.
Ben was quite helpful and spent time with me explaining carbon wheels he followed up promptly with options for wheels.
Even through the difficult times of covid and supply issues the folks bicycle cove worked diligently to service customers.
Either extend your hours at night some nights or something because if I need something on a Saturday and I can’t make it to your shop I’ll go to REI or order it online and get it Monday or Tuesday and not have to rush to your shop by 5pm. A lot of people work during the day.
The representatives were responsive, professional and seemed very knowledgeable
Came in on an early Sunday morning to deliver our new bike. Awesome!
Always get excellent service and advise.
The people were nice and friendly. We found exactly what we were looking for.
It has always been a pleasure doing business with Bicycle Cove! As far as I'm concerned, they are the best in product sales and service in our area, always reliable and helpful with very competitive pricing!!
Very knowledgeable and wanted to make sure we got the right bike for our daughter
Very friendly and knowledgeable staff!! Always enjoy going into Bicycle Cove!
Knowledgeable friendly personnel. Favorite brands(granted, no shops have as much inventory as pre-covid). Good job.
As always, fantastic staff and service to keep my bike race ready! Thank you!
I love my new Townie 7D the ease of riding it has made a huge difference in my exercise.
I appreciate your honesty and integrity. I really like the quality of my Trek bike.
Incredibly, friendly, helpful and knowledgeable staff, I give them 5 plus Stars!!!
Glad that they able to fixed my bicycle tire tube! I would like come back for other service! :-)