based on 1851 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer Service is top notch!!
The Madison store (First name removed and Eric) took the time to explain the different brands and styles of e-bikes. Very helpful and knowledgeable that lead to a test ride and bike selection.
Appreciated the information provided and the buying experience.
Still my trusted and preferred bike shop for maintenance services and parts.
The bike looks brand new after your service. Thanks
They were kind, knowledgable, and fast. My daughter had her gears fixed in less than 24 hours. The price was very reasonable as well. We will definitely be using them again in the future!
Great personal service and I just had an excellent tune up on my bike and am very pleased !!😀
They were quick with the new tire tube installation!
A very nice bike shop - I knew what I wanted in a kids bike and I saw that you had one Trek Wahoo - but what made the shopping special was Eric!! He was just great!!!!!!
Great experience! Friendly knowledgeable staff and a very comfortable environment.
Knowledgeable employees and the ability to take test rides
Above-par customer service and top-quality products.
Service was great! Super helpful and affordable. The service was very quick!
Your staff were all very helpful and kind. We enjoyed doing business with you.
Very helpful and knowledgeable. Although haven't used the service department it appears they are very capable
Overall great customer service
Quality of bikes...staff knowledge...
Great small business....
Quick and easy service at a good price!
Really wonderful customer service! Everyone was friendly and helpful.
Great Staff!!!
Friendly staff and team... Quality service with resl caring..
The workmanship and customer service are excellent.
Quick service and explain what they are doing.
Y’all did a great job fixing my sons e-bike and we’re very grateful
Traded another bike and got a new Trek from Bicycle Cove again this weekend. Always helpful and knowledgeable staff and quick service. This was probably 4th or 5th bike from them.
Very happy with the service at the Hampton Cove site. Very engaged with my 10-year old and helpful on selection of the bike.
We could not have cared less about the trade-in value of the two bikes we brought in, but Madison site gave a lot of excuses and downplayed the bikes on why they couldn't give a good value for a trade. Said out of style, cosmetic issues, and then downplayed the bikes, etc. They were kids bikes and we were a sure sale on the bike. He could have said, "these bikes are a little older and could use some work but we could still move them we'll give you $50 for them" Manager should work on his tone/delivery. Felt very used car salesman on the trade-in. Much more personable at Hampton Cove site. Would have preferred to work with Hampton Cove site, but they did not have the bike there. Overall happy with the company and appreciate the free service calls.
I experienced very clear communication on timing of bicycle arrival at time the order was placed.
Everyone was kind and helpful.
Friendly, helpful staff. Knowledgeable of products sold.
Very knowledgeable staff. The helmet and accessories prices seemed very high but the very pleased with purchase.
Bike was repaired expertly and delivered on time.