based on 1673 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The work on the bike was good but I was told it would take 2 weeks to fix very basic repairs (a tune up and 2 new tubes). I was told they would call me when it was ready, which is what they had done before. They even had me make sure I had the name saved in my phone so I would know it was them.
After 1 month of waiting I didn’t hear from them so I had to call and find out the status and they gave me a kind of snarky “that bike has been ready” but no one ever reached out to let me know.
Would I give them another shot at fixing my bikes? Yes but I guess next time I will be more be more diligent about checking on it.
Very friendly staff. Listens to concerns, corrects the issues.
The bikes and accessories you carry, knowledgeable staff, and outstanding customer service. My go-to bike store!
All of the products are of the highest quality and are always sold at a very fair price. The staff is both very well informed and extremely friendly. Every time that I visit this bike shop I leave with exactly what I needed.---Gil Chatagnier
Bike was repaired expertly and delivered on time.
Customer Service is top notch!!
The Madison store (First name removed and Eric) took the time to explain the different brands and styles of e-bikes. Very helpful and knowledgeable that lead to a test ride and bike selection.
Appreciated the information provided and the buying experience.
Still my trusted and preferred bike shop for maintenance services and parts.
The bike looks brand new after your service. Thanks
They were kind, knowledgable, and fast. My daughter had her gears fixed in less than 24 hours. The price was very reasonable as well. We will definitely be using them again in the future!
Great personal service and I just had an excellent tune up on my bike and am very pleased !!😀
They were quick with the new tire tube installation!
A very nice bike shop - I knew what I wanted in a kids bike and I saw that you had one Trek Wahoo - but what made the shopping special was Eric!! He was just great!!!!!!
Great experience! Friendly knowledgeable staff and a very comfortable environment.
Knowledgeable employees and the ability to take test rides
Above-par customer service and top-quality products.
Service was great! Super helpful and affordable. The service was very quick!
Your staff were all very helpful and kind. We enjoyed doing business with you.
Very helpful and knowledgeable. Although haven't used the service department it appears they are very capable
Overall great customer service
Quality of bikes...staff knowledge...
Great small business....
Quick and easy service at a good price!
Really wonderful customer service! Everyone was friendly and helpful.
Great Staff!!!
Friendly staff and team... Quality service with resl caring..
The workmanship and customer service are excellent.
Quick service and explain what they are doing.
Y’all did a great job fixing my sons e-bike and we’re very grateful
Traded another bike and got a new Trek from Bicycle Cove again this weekend. Always helpful and knowledgeable staff and quick service. This was probably 4th or 5th bike from them.
Very happy with the service at the Hampton Cove site. Very engaged with my 10-year old and helpful on selection of the bike.
They were able to resolve my issue (replacing a shifter on my eBike that got broken in shipment) and give it an overall safety tune up. Now I can ride with confident!