based on 1536 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
This is the second bike I’ve purchased from Bicycle Cove…the first time was about five years ago at their Hampton Cove Store. I bought a Trek Dual Sport and last week an Adventon at their Madison Store! Both locations offered excellent customer service…they are my go-to store for all my cycling needs.
Thanks Bicycle Cove…loving my new e-bike and still riding and enjoying my Trek!
More Huntsville specific cycling gear/jerseys
Smart friendly folks
My trek domane was sold to me by Ruth and is exactly the bicycle I needed. After sales service has always been timely and great.
Products speak for themselves, unparalleled quality. The service and expertise of the Bicycle Cove Team is what sets them apart from other bike shops I’ve used. Highly recommend using the Team from the Hampton Cove area for your cycling needs!
Team Bicycle Cove…THANK YOU!
Great people work there.
Took my bike in expecting to have to drop it off. Mechanic came out and took the time to check it out while I was there and fixed the problem while I waited. Charge was more than fair. Great shop with knowledgeable and friendly staff
Very helpful staff, timely and courteous.
All services performed as requested. Everyone was courteous and professional. Excellent.
Worked on a bike that was in poor shape without wanting to make it perfect
Ben and the crew always get me taken care of in a quick and timely manner!
Trustworthy
Very friendly and knowledgeable.
Great customer service and a welcoming atmosphere
We had a great experience!
Amazing knowledge and help. The staff was quick to answer any questions and made sure all my needs were met. I look forward to continuing to do business here!
All of the folks at Bicycle Cove have been a joy to work with and have patiently and enthusiastically worked with my family to get the bike that best fits all of our needs . They are knowledgeable and have made recommendations that have opened up an entire new world of adventure for us . I highly recommend that you visit Ben and Chris at Bicycle Cove for all of your cycling needs . 10 out of 10 for service and knowledge of their products!!!
The staff seems to be snarky and passively aggressive sometimes.
Chris went above and beyond to mail me a hard to find part, which he had in inventory. Most shops wouldn't do that. Thanks guys!
Great products and services
Prompt reliable friendly and helpful
Friendly, knowledgeable staff.
Great people.
Well-stocked showroom and parts/accessories department.
Immediate attention upon arrival in the store.
Ability to accomplish minor tasks on the scene.
The friendliness and great service
Excellent advice and service
Great customer service. Michelle is very knowledgeable and easy to talk to. I haven’t had to have any work done on my new e-bike, but in the past a had a road bike and I was very pleased with the customer service and the work and fitting on the bike.
Friendly, helpful staff!
Customer service. Michelle was great!!!!
I thought $37 for software update was excessive.