based on 1903 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service! Always welcoming, helpful, and accommodating staff.
Great service as well as a great price.
Thanks
Rick Last name removed
Friendly, professional, and competent! Glad I have such a great crew just up the street from me!
Max was speedy quick getting our bike back on the road!! Even gave hubby a quick tutorial! So kind & so helpful. Would 💯 % recommend'
Your staff is unreal. Very much a Customer Service kind of a place. Thank you for backing your products so well and taking care of us like we were your most important customers.
Carol helped me out and she was amazing.
Very knowledgeable great communication and wonderful customer support
Good communication and timliness.
The location and staff
Great assortment of parts and bicycles.
Friendly and helpful staff
Great location
Awesome service and knowledgeable staff, first time visiting but definitely will return when I'm visiting Huntsville!!
Carol, and I didn’t catch his name, but the fellow who works up front and mountain bikes, were so helpful in making sure I had everything I needed to get me started with my first road bike. They loaded me up with what I need for a flat, helped me pick bottle cages, put my lights on, and the clips on my shoes. Thank you to both of them!! Will certainly be shopping here for all bike related purchases.
Friendly, knowledgeable staff. Always find what I’m looking for.
Knowledgeable sales representative. They listen and give feedback.
Knowledgeable and friendly folks who support our active community!
Ben and team are very knowledgeable and provide excellent service
Going to charge over a hundred dollars to install brake pads, I mean c,mon it just four bolts. I did it in about ten minutes. And you said that there was a.three week turn around time. Sounds like you need to hire more mechanics.
Thanks accurate and friendly service!
Ben is great, easy to work with. I’ll definitely be back when we are ready for new bikes.
Personal, friendly, helpful employees. Wide range of inventory.
Timely bike repair. Good communication. Friendly. Will continue to be back!
All
Took my bike up there to get the tire fixed they were very helpful and friendly would definitely continue doing business with them
Friendly, helpful, knowledgeable…and…Trek is as good as it gets!
very knowledgeable and great staff. Ben Rocks!
The kindness and respect from the team providing the service.
Excellent service. They fixed the brakes on my bike and it was covered by the Trek warranty program. It pays to purchase locally and develop a relationship with the dealer. Excellent experience.
In stock and available to try on!
Great customer service!
Very personalized and professional.
Outstanding Bike maintenance. They keep my 20 year-old Trek working like a good sewing machine. Everytime i take my mountain bike in for a tune-up or minor repair (I am hard on bikes), when I get it back, it’s that new bike feeling!