based on 1553 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very competent staff who are both friendly and caring.
As always, it is good to work with a local company that does a very good job helping me every time I come in the store!
Thanks for your help Saturday!
Great service and friendly staff.
Friendly and high quality
Good selection and the associate that helped me was very helpful and courteous.
Great customer service and education
Chris is AMAZING! His knowledge, desire to help and his total “care” factor is to be emulated.
Very intelligent and educated staff there. Got a lot of help placing orders.
Great customer service, and good products
Good customer service, keeping the customer informed re: status of an order.
My bike was repaired much sooner than they thought on their estimate. Got me back to biking super fast!
Bicycle Cove's service is very professional and its prices are reasonable. I recommend them highly.
First name removed S.
Ben was fantastic and spent a lot of time helping us figure out what to get.
Large selection and friendly service
Everyone is always friendly. I've taken my bike there twice and had a good experience.
The scheduling for service worked great. Good communication about the service, etc.
Staff is great! I do wish however that I had been informed by (anyone) that sram SX was crap before I bought my 2020 Roscoe7, along with rear hub lasting only about a year. I’ve heard of folks having hub issues much sooner.
Always welcomed with a smile and they are eager to help with a product or service! Highly recommend!
Staff is friendly
Local, nice staff, good selection, knowledgeable staff.
Good quality products.
Personal approach
Great customer service
Customer service is amazing and we love the dog
Tom’s hair is AMAZING!
I like that everyone didn't expect me to wake up and magically know everything about bicycles. I'm in the beginning stage of Mountain biking as a hobby and I don't know a ton other than how to ride and where to ride. I really appreciate how kind everyone was.
Great store. Glad it’s so close
Great location in Madison, wide variety of products (tires, apparel, tools, etc) and services (tune-ups and repairs) and GREAT staff!
get the city to make it legal to turn left out your driveway
Friendly staff, exceptionally knowledgeable and highly technically competent staff- phenomenal service, highly recommend, best bike shop in Huntsville!