based on 1739 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
so wonderful! fixed my broken chain and tightened up the rest of my bike to make sure i was safe. 12/10!
Knowledgeable and helpful
Hgh quality products and excellent customer satisfaction.
People are friendly and courteous
Very knowledgeable and helpful employees. Great products
You guys always knock service and support out of the park! Responsive to customer needs and you do great work. keep it up!
Great staff. Good product selection, or will get it for you. Definitely will continue to go there.
Very friendly and seem knowledgeable about bikes and related things.
They go over and above! Awesome service and attention to detail.
Service was great! All the creeks and noises are gone! The new bike builder is super cute, but the Service Manager could use a haircut. The shop dogs are a great enhancement to the whole experience.
Give a better estimation of when the bicycle will be fixed. Left bike with no clear picture of when it will be returned. Was pleased to get it back within two days.
Great folks to visit and work with
Lovely helpful people
Love the people, bikes & atmosphere.
Not just the top notch technical know how, but the phenomenal customer service.
Help and common sense approach.
Clean, organized, friendly
good quick service on my wheel issue.
I can depend on Tom to perform excellent maintenance on my Powerfly. Ruth is a very knowledgeable Sales person along with being a cycling competitor. I have had other brands of bicycles, Trek is one of the best in class.
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The store had the tires in stock that I needed for my bike and the customer service was great!
Very good service plus took really good care of me and explained everything about what they were doing. Thank you
Friendly service and great products
Prompt and reliable work
Quick, friendly service and adorable dog!!
Honest assessment. Good advice.
Thanks for the help with the chain
Great customer service!
Great service.
Always answers my questions and provides great recommendations. Store has everything an avid biker will need.
That service manager First name removed has some nice hair that he shouldn’t cut. Great employees and even better service. Absolutely the G.O.A.T.’s of Huntsville bike shops by a fair margin