based on 1553 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I recently brought in a front tire with a damaged inner tube valve and expected to leave it for later pickup.
i was impressed that they had it repaired (replaced the inner tube) in less than ten minutes while I waited!
Thank you!
Nick listened, was patient, helpful, and ultimately steered me to an option that I had not considered. It worked perfectly for me. Thanks, Nick!
Convenient location. Knowledgeable and helpful staff.
The sales person seemed knowledgeable about the bikes and the various options.
Quality products
Convenient location and easy to work with.
They have nearly everything you could need for cycling. Very friendly, helpful, and knowledgeable staff. I will definitely be going back for any cycling needs. A++++
They were honest and gave me a quote on repairs needed. Didn’t pressure me to get everything done. Fair price for work done.
I went to the Madison store looking for a specific bicycle rack and a new bicycle. The service was very helpful. Staff gave me lots of information and allowed me to try some bicycles. When I decided on a bicycle, it was not available in that store, but they offered to have it brought from the Owen's Crossroads store. I preferred to get it same day, so they called the store to reserve the bike and offered to have the rack available there, for my convenience. At the Owen's Crossroads store, they were also extremely helpful. They checked the bicycle out, talked me through how to use the dropper post and brakes, then helped install the rack on my van, demonstrating how to use it. An excellent experience. The rack and bicycle are both fantastic. The customer service was at least as good.
Thanks
I’m not sure what keeps me coming back. Is it the off-the-charts service and hospitality? Is it Cassius’s tank tops? Maybe it’s Ben’s finally coiffed hair? Zebulon’s general enthusiasm for life? Nah, it’s the fact that every time I leave Bicycle Cove I feel a level of enlightenment only achieved by Tibetan monks after decades of meditation.
Ben was very helpful, had great knowledge of bicycles, and was able to provide exactly the type hybrid bike I wanted! I highly recommend Bicycle Cove Madison.
Everything! Chris and everyone at Bicycle Cove have always been everything that I need to continue to enjoy riding the best bike in America, Trek.
Family owned business with 2 locations in the Huntsville area. Staff on site were friendly, knowledgeable, and helpful! I came in to pick up a new bike, already had one in mind but they took moment to confirm that it would meet my needs. An out-the-door inspection was performed and an adjustment was made on-site to correct a minor manufacturer defect. They also include a tune-up inspection after the break-in period for new bikes so the the level of support and aftercare shows me that they're invested in their customers and local biking community. Thanks for the help!
Bicycle Cove offers fantastic support, and from my experience this includes extensive knowledge of Trek's complete line of bicycles in connection to finding the perfect bike, expert-level service where maintenance and repairs are concerned, and a generous sharing of knowledge, from those who know the sport inside and out, a combination of comprehensive service at the highest level that is not easy to come by. I can't recommend Bicycle Cove enthusiastically enough!!
The most impressive point for me was the team interaction and patience while describing the products and services.
Very accommodating and one day turn around on tire repair. Will use them again happily.
Bicycle Cove was extremely helpful when we purchased a bike for our 8 year old. We were able to test the bike out and they were very helpful and answered all the questions we had. They even gave us advice on getting our 5 year old to learn how to ride.
Great place to go for all your bicycle needs professional and friendly staff. I am always taken care of and leave satisfied with the work performed on my bike.
Professional expertise and service every time!
Pricing is high.
Service is excellent.
Great service
The shifting is way better and brakes feel good now. Thanks
Gotta love Bicycle Cove. Great local business.
Chris was super helpful. He spent a lot of time with us helping pick a bicycle for our daughter. He was very knowledgeable and patient.
Very satisfied,100% pleased.
Quick and friendly service!
Excellent service from experts who are passionate about mountain biking.
Quick, thorough
Always expert help and friendly service. We just got our third bike from there.