based on 1552 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast!!! Great service!!
pretty epic
Pick up day should include all day; ie morning as well as afternoon. Out of towners need to arrange their whole day rather than “dropping by”. But hey I think you did a great job and that’s a small issue🚴👍
I wanted to say it was a 10 but the email didn't let me. Bicycle Cove did an excellent job servicing and repairing the 2 bikes I dropped off. A little more than I wanted to pay but well worth it after the damage from a moving company made the bikes un-ridable. Thanks Bicycle Cove.
Employees are knowledgeable, welcoming and patient with my questions.
Friendly knowledgeable staff. It’s the only bike shop I will use.
Sent them an email about a bike in stock and they responded within an hour with phone call and was super helpful to get me my dream bike I couldn’t find anywhere else. You can tell they care about taking care of people!
They make good recommendations and back up their products
Your folks are always friendly and go out of your way to help with any biking problem
Very helpful, knowledgeable, and accommodating.
Michelle and Nick are very knowledgeable and helpful and we appreciate their efforts in servicing our bikes. Keep up the good work!
Great customer service! Everyone is always friendly and takes time to answer my questions and give me advice.
To date (since October 2023), each Bicycle Cove Madison employee I have interfaced with, has been totally helpful in their dealings with me. I would DEFINITELY recommend Bicycle Cove Madison to any potential bicycle enthusiast. 😎
Staff was extremely helpful and friendly! Had a lot of work done to my bike and it was complete when they said it would be. They reached out to discuss options along the way and overall I was really happy with my experience. New to Madison but I definitely found a LBS I’ll confidently do business with!
Great service.
Brought my bike in for a tune up on short notice before heading out of town on vacation. The crew did a great job of getting it ready in time for the trip.
Highly recommended
Great Service on my bicycle.
The guys were very knowledgeable and super friendly! Will be going back for any cycle needs I have!!!
All 3 different staff members including Ben were Friendly, helpful, informative,pleasant & professional ...dealing with transport of Military Son's $1000+,TREK bike to Mom's $200 special Target Bike🙏🏾
Bicycle Cove is just a great place to take your bike for service. The technicians at bicycle Cove take extreme pride in your bike and get it just right for you so when you’re out on the road or trail, you don’t have breakdowns or problems. I would highly recommend this store for any sales or service you may need. When your bike is in the shop, you always want it yesterday and it bicycle Cove they try to get you fixed up and back riding ASAP.
Received great support from Ben and staff during my last visit to fix a flat and refresh my tubeless tires.
Great service!
Gave me a reasonable quote to replace my rear tire and tube.
My bike was ready when promised and the work was perfect.
Bicycle Cove will be my bike shop from now on.
The service was great, everyone was friendly, but having to wait a month for some basic repairs is crazy. I figure a week for a cassette, pads and cables would be tops, but I agreed to the wait period up front. Mea culpa.
Great Service. Will be vack
Every time I enter Bicycle Cove it feels as if the great light of Jesus is shining down upon me. This store embodies everything that makes the world great. Honestly, if the entire staff joined forces and ran for president I would vote for them. And they would win. In a landslide.
Nothing. Fantastic experience.
Availability
Affable
Thank you
The mechanics are knowledgeable and recommended the exact service I needed. Prices were fair too.
Skilled, informative, reasonable and prompt. I appreciate this local gem in my community.
Great experience! Ruth was very helpful in helping me pick out a bike for fun! Love my new ride!!! Trek Townie!! They take care of your at Bicycle Cove. 😁
The courteous staff and outstanding service is a breath of fresh air. Would recommend this team to anyone who needs bike maintenance, upgrades, or a new toy!