based on 1553 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your four legged ambassador.
Bicycle Cove always goes above and beyond! I’m thankful they are in the neighborhood, are knowledgeable about what I need, and provide great customer service! They are a fantastic local bike shop!
Fantastic Service! Very knowledgeable and a great TEAM to deal with. When they say it's ready in one day, it's one day. Great Customer Service.
Dave C
Excellent service!
The staff is very knowledgeable and personable. We have had great prompt service.
Selection was great and in person service was phenomenal!! Bike was built very quickly!!
What can I say,..., Just great service.
Thanks Bicycle Cove
Professional quality and efficient.
Online ordering and pickup was easy.
Bike service was a quick turn-around in 3 days on mountain bike build and check of workmanship. Highly knowledgeable, professional bike service staff! Thanks so much for the wonderful experience!!
They have been very good at fixing my problems with my bike.
Responsive
Very patient and professional. Good prices.
Technicians are very friendly and knowledgeable.
I’ve been to bicycle cove several times over the years. The last few times they’ve been very helpful and either had what I needed in stock or ordered what I needed. Staff is always helpful and friendly.
I have been a customer for several years and I always get excellent service. I have and will continue to recommend Bike Cove to anyone looking for a great group of people who care about their customers and the sport of cycling. First name removed C
Customer Service was excellent. Short time window to resolve bike issue , but they were able to get parts ordered and installed before trip. Made my bike trip!
Knowledgeable staff
Knowledgable staff and service department.
It was our first time stopping by Bicycle Cove and we were very impressed. Everyone there is knowledgeable, friendly and genuine! We thought the tune up on my bike would take a few weeks but in just a few days it was ready for pick up. We were thrilled! Thank you for your great service!
Ben was an excellent salesman/customer service rep. Emphasis on customer service. They did an amazing job as a whole team. We went to eat and talk about the bikes ended up spending too much time and got back right at closing. Unfortunately Ben had left alre
The gentleman at the front desk was excellent, great help. And Caleb was spot-on, great kid and worked fast! I will be back.
First name removed
A bigger selection would be good
I find the staff is really friendly, helpful, and knowledgeable.
Fast, friendly service. Repairs are always done correctly. They treat us like family!
I recently decided to train for my first triathlon and know nothing about bicycles. The staff were very knowledgeable and helpful. They helped me pick a bike that matched my needs and was in my budget. I like that I got to try it out before buying. I'd definitely recommend this place to anyone looking to buy a bicycle.
Y'all explained everything, all the parts and how to use everything to my son. Very good service, and so knowledgeable
Customer service is outstanding
my quote was lower than my final price and things that i would consider cosmetic were done when i asked for only functional fixes.
i chalk this up to poor communication on my part. i’m still very happy with the quality of work performed and have no real complaints.
Convenient , and knowledgable staff.
Good repair work as well.
Ill be coming back again.