based on 1553 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing customer service!
Fair, honest pricing
Ben was very helpful in adjusting the brakes on my wife’s bike and made several good suggestions on upgrades we could make in the future. He did not hit me with a hard sell and only made suggestions which would make me more inclined to let Bicycle Cove do that work for me in the future.
Expert advice on bikes and equipment, and excellent repair and maintenance services. Great, responsive team of employees. A pleasure to do business with the BC folks !!
You were very helpful in getting Mason's bicycle chain replaced and offering a good assessment. This was exactly what I was looking for. I know that most of your bikes are more than what I will need, but I appreciate the service you gave us.
Everyone is very friendly and knowledgeable. I have purchased two bikes from this shop and hopefully that continues. They go above and beyond to make sure you are good to go whether it’s just a service visit or your interested in a new bike.
Chris is always very helpful and knowledgeable!!🚴♀️
Quality product and knowledgeable service.
The staff was friendly, knowledgeable and very quick to fix my issue.
I was given some non beginner-friendly advice by one of the workers. I went in to buy some tires for my first bike I purchased used and was told I needed 700x32c tires and they didn’t have what I needed in stock. When I asked about the number on my old tires, the ISO diameter, I was told not to worry about it and that it wasn’t important. Still wanting to support my local bike shop, I purchased some tubes and tire lever tools. I purchased the 700x32c tires recommended to me from an online shop, but did not realize that the ISO diameters did not match my rims, because of the advice I received from this worker. After struggling for hours, I ended up with my tire levers broken, my tubes punctured, and my tires damaged. After looking into it myself, I found that the number I had asked the worker about was very important in the compatibility between tire and rim and it was the workers advice that led to the damage of all of my new purchases. To make things right, I would appreciate replacements for the tire levers and tubes purchased if possible. I’m not sure what can be done about the tires as they were purchased from an online seller, but I doubt I can return them in their current state. I would like to continue to support my local bike shop instead of online shops even at the higher cost, but my only experience so far has been frustrating.
Great bicycles and great customer service! Thank you!
Polite, helpful, great communication and knowledge of bikes!
We don’t have a lot of bike shops so that means higher prices
Excellent support and friendly staff
SUPERB customer service!
Great folks.
Knowledgeable and friendly.
Bicycle Cove supporting Hampton Cove is a superb example of customer focused "neighborhood bike shop". The entire staff welcomes everyone as they enter the door and is focused on meeting expectations and providing highly skilled technical support to optimize your biking experience. They have been my "go to" shop since they opened their doors and I recommend them to all my friends! Harry Spear Phone number removed
The Bicycle Cove staff helped me to work through a simple but challenging issue with my flat tire/tube experience. They jumped in and assessed the issue and “figured” out what was causing the flats…Thank you bicycle cove team for getting me back in the road…
The staff at Bicycle Cove is hands-down the VERY BEST!
Very happy with the service, the work on my bike and the completion time.
I was new to the area and got an older Specialized repaired there. It rides better now than it did when I bought it new!
Clean store staff members very helpful and knowledgeable.
very good :-)
Perfectly assembled and tuned. Electra Townies are great and this Tall 26’ actually fits.
Courtesy shown. Much respect for honoring Juneteenth ☮️
I bought a new Trek late last year from BC but didn't do much with it until Spring. It was then I realized the dropper post was too tall for me, so I took it in to see what my options may be. The team was extremely helpful and offered to replace the dropper with a shorter model at no charge, which I found to be very generous. Great job ensuring your customers are happy with their new bikes!
Just great knowledge and service......great selection
Impeccable customer service. Mechanic attention to detail is excellent.
Best place !! I never have to worry, i know it will be taken care of properly