Customer Testimonials
Great people, service and quality
Service was responsive to my questions and were able to identify the correct sized product I needed. When I requested an additional item, they offered me a better price.
So devastated to hear Trek Rouse hill is closing.
I can’t speak highly enough of all the staff past and present.
Eamon who has been there the entire time I have been a customer is fantastic, his knowledge and his customer service are top notch, Eamon I will miss not seeing you at other Trek store.
Ali brilliant manager again his knowledge and customer service is of the highest standard. He listens and he is very patient. I have been in store when Ali has had to deal with an extremely RUDE customer and Ali handled it perfect, I must say I would have simply asked to customer to leave and never come back but Ali calmed the customer and got the job done.
You always know your bike is in goods hands with Pete again knowledge and customer service at its best, thank you Pete.
This store will be so missed by so many loyal customers, it’s such a shame you are not opening another store some where else locally.
Very good
Great service, highly recommend them great shop
The ability to book a service within 48hrs most times. Their attention to details is high. With a professional check over some items done as was doing an interstate bike trip.
My high end race bike was not a Trek but had more confidence than the WA dealer.
Super honest and professional. Had my bike booked in for a level 2 service, and the techs deemed it to only need a level 1 service, saving me some money.
You won't find that level of integrity in too many places.
Thanks team.
Friendly and efficient service
Good TREK products
Good service
Service and professional help from the team always excellent
You were able to provide the bike I was looking for.
Great service
Excellent service. Very efficient and helpful
Very friendly and helpful staff. Always complete repairs and maintenance quickly. We've been very satisfied with the two Trek bikes we've purchased for our kids.
The service was efficient, the staff knew what they were doing and I felt confident leaving my bike with them.
Great friendly service, very proffesional.
Friendly service and very helpful
Trek have a great range of products on display with a great team of staff that are knowledgeable in their products, are not overally pushy in sales, which makes you want to come back when you are ready to purchase. A callout to Nate that helped me through my first Trek bike being my first upgrade from a cheap flat bar bike.
Great service, great knowledge.
The best experience I’ve ever had when it came to buying a bike. Absolutely love any experience I have with the team at QV, always get treated like I’m part of the family. Best decision I’ve made to by my bike from Stephen and the team xx
Is that 36?
I was unfortunate enough to have a puncture a long way from home and in a situation where I was going to have to walk and push the bike a considerable distance Trek in Myaree where close by. I called ln and they replaced the tube while I waited. Very much appreciated and I highly recommend their service
Helpful staff
Product we wanted available
Freindly Staff with good knowledge.
Friendly staff.
Excellent advice and service.
Thanks guys
Very friendly, helpful. Not money-minded.
The team has been excellent in helping my son get setup for his triathlon journey. From sourcing the bike interstate to setting up, they have been professional yet personal in their approach and services.
The team are extremely knowledgeable and are happy to work with you to meet your needs.
Thanks Team Trek!
Staff friendly and knowledgeable
Knowledgeable staff and Good quality products.
The service was great. The staff were helpful. The shop was nice and spacious. The delivery of the bike took a bit too long.