Customer Testimonials
Friendly & helpful salespeople and accommodating
The products are available when I need them. The people I know are providing the customer service.
Friendly and knowledgeable staff. They always recognise me and most know my name. I feel welcome there as a mature woman.
Great products and exceptional service from people who know their product.
It’s good to walk into a bicycle store and be so welcomed , it feels like you’re part of the family. The service you get is so nice, keep it up guys
We went in to get a helmet for my daughter and the person who assisted us took the time to properly fit the helmet, gave us advice, knew what he was talking about and in general was just super helpful and pleasant and friendly. We had been to a few shops that day trying to find a helmet and he was by far the most helpful and it would make me go back to the store to buy other things.
Great product, albeit at a high price.
The team did a great job adjusting the bike in the shop. When I took the bike for a first ride it felt like it had been tailored for me - which it had!
Many thanks Trek!
friendly service and advise.
Helpful staff
Knowledgeable customer service
Reserved bike online. Ready for pick up next day. Great service.
We bought two trek slash 6 gen 8’s for Christmas from the Joondalup store. Picked them up Christmas Eve. On Christmas day, our 12 year old son picked up the front tyre was incorrectly set up, his front handle bars were misaligned and his gears were incorrectly set up, as you can imagine he was heartbroken and we made the call to prevent further damage to the bike, he was unable to ride it.
We turned up to the Joondalup store for opening on the 27th December, after waiting ten minutes after opening, where the joondalup store was still closed we called the whitfords store and Riley answered.
He was nothing but apologetic and told us to bring the bike straight to whitfords where he spent the day fixing all the errors and mistakes caused by joondalup in the setting up of the bike.
We are still extremely disappointed in the service from Joondalup Trek, they ruined what should have been a priceless Christmas for our son by pure lack of care when handing over the bike.
Riley did an excellent job in restoring some faith, however he shouldn't have had to do this.
We cant get that special moment back.
Great service
The Marlin range is an awesome place to start in MTB – solid bikes at a fair price. Trek Rouse Hill always delivers great service, and the staff are genuinely happy to help and answer any questions you have. I always recommend Ali and his team at Trek Rouse Hill – top service, great advice, and an all-round great crew.
10/10 services
Amazing service. The man who served us was excellent very friendly and I will be back
The guys were so helpful. I explained what bike I had, and the problem with it and they gave me the exact parts to fix it. Was really nice to not have to figure out tube and wheel sizes by myself.
The bike was very fast
Great bikes that look good and are built well. Very friendly none pushy staff as well.
I got excellent service on a busy day from a couple of different staff. They were friendly and knowledgeable so I would be happy to recommend the store to others.
very good service
Great quality and an affordable price, excellent advice and service from the team at Joondalup.
We have bought many bicycles from there.
Excellent service!
Friendly staff and good service.
Customer service and warranty
Great friendly efficient service from the team. Answered any questions.
Products great quality, good value!
The team at Trek, Burleigh Heads performed a tyre sealant service promptly and had me sorted in moments. Great service the day before Christmas . Thanks
High quality products and staff were excellent
The service is second to none absolutely brilliant i would highly recommend, had some problems with my trek rail 9.8 xt and they sorted it out no fuss 10 out of 10 .
Great friendly service. Good knowledge around product.