Customer Testimonials
Fantastic service. Gentleman took me through the various options for my son's bike, but never pushy on sales. Very insightful, friendly and patient. The bike was assembled immaculately for collection. Highly recommended.
My bike was in very bad shape after being left outside for a while. The guys did a full strip and rebuild. The bike now works perfectly and gave great advice about what new components to use on the bike.
Would highly recommend to anyone
Great customer service. Had an issue with a new bike (that I had bought elsewhere) - squeezed me in the day I called and all sorted within 30 mins of me dropping the bike off.
Great local shop ,
Excellent service and friendly knowledgeable staff.
Dave/Harry went above and beyond to get my son’s bike delivered to ‘Ard Rock last weekend. Exceptional customer service from a really friendly, knowledgeable bloke. Thank you.
Great quality team
Great lads always happy to help
Excellent products and very knowledgeable and helpful staff
My bike was serviced FOC despite the fact circumstances meant I way past the free fiorst service window. Bike came back running beautifully.
Very friendly and professional service with sales and after sales. Highly recommend.
Great experience from start to finish. I bought a Santa Cruz Bullit from Big Bear Bikes. They set it up for me and fitted ride wrap. It was ready and delivered ahead of schedule with a really helpful, informed handover. Thanks Rich, Alasdair, Andy and the team.
good range of products and friendly helpful staff
Knowledgeable, customer focused and friendly.
Fantastic products and very knowledgeable and helpful staff.
Friendly and professional service
Great help and advice
Very helpful staff, very knowledgeable and informative.
Every time i visit Cooksons , every member of staff is very helpful and pleasant to deal with. They are informative but not pushy at the same time. I highly recommend anyone wanting to buy a bike in the North West to give them a try, you will not be dissapointed.
Very knowledgeable and friendly service
I am loving my Marlin +6 it as met all my expectations and more. It is my third Trek bike
The people who work there.
I’ve just spent nearly a thousand pounds at trek Bramhall and Laurie was brilliant.
I have spent another £50.00 in the week I purchased my new TREK bike.
Helpful, great knowledge and what a nice guy all round.
TREK is very dear to buy from but it’s easier when getting top service and quality.
I would recommend a FREE T shirt with every NEW bike, a great gesture and of course it’s the ultimate in free advertising . I’m xxxl if you’re going to do this.
I’d be proud to wear it and of course I’d have to keep coming back to you. It’s a brilliant idea.
Andy Iontton
New TREK bike owner.
Very kind with helping sort issues like pedals that won't come off! Did a speedy job re-tensioning wheel spokes.
Good communication from retailers
Best customer service I've had in a long time. Faultless.
Personal, friendly, bespoke service from people who love bikes.
Friendly reliable and honest staff
Hugo has been excellent in selling the bike, providing advice on tubeless and associated products.
Quick response, tried to help to the best of their ability
Great service from start to finish.
Customer service was amazing. Knowledge and support was 100%. Engaged with our son, rather than engaging through us.