Customer Testimonials
Prompt and friendly service!
Superb advice and service, as ever. Cookson Cycles is a community asset was well as a business.
The shop has a video range of products and very helpful and acknowledgable staff
quick response and sort my bike problem
Staff were awesome and good range of products I needed
I wanted to get a few hundred miles under my belt before reviewing my fantastic Pearson On & On GRX825. I pleased to say that I am delighted with the bike and feel that it suits my needs perfectly. I have had (and mostly still have...) many bikes over the years which include Colnagos and a Pinarello, so the bar was set pretty high to find a new bike that could improve on them and I have to say, the bike is so good that I don't think the other bikes will be getting much use again. The ON & On matches a great build spec using high quality parts to a responsive but comfortable geometry so that every ride is a pleasure feeling light on the hills, snappy in the bends and smooth even on the roughest February damaged roads. I bought the bike for mainly for long distance endurance and I genuinely think that it is the right choice at any price. If I had one minor niggle, the standard gravel tyres are a bit slow for road use but this a personal choice and can easily be swapped when the weather gets better.
The service from Forge 1860 was amazing with such a knowledgeable and professional, and likeable team. Their bike fitting is something I should have done years ago as it seems to have properly resolved my ongoing lower back issue for good. I'm looking forward to long rides this summer and riding On & On.
I called in twice in one week with different issues with bike that I'd purchased from them. They helped out twice and got me sorted and off riding again. Very happy with the service I received and I also bought a jersey which was at a decent sale price.
Great range of bikes , very friendly people, good knowledge and very helpful to ensure you get the right bike . The electric bike market and number of choices is mind boggling and the staff guide you through all the choices. This company is excellent,providing professional back up and competent servicing.
Both my wife and myself have now bought our e_bikes here because they are so good.
Excellent service from very knowledgeable staff
Very professional, helpful and friendly. Thoroughly recommend everything about Cyclefit
Knowledgable staff , quick turn around around fair pricing
Staff are always helpful and friendly, nothing is ever too much trouble. Highly recommend x
Very professional setup with expert technicians.
Had a bike fit with a brilliant bike but took a lot of adjustments to fit me joe,s patience and persitance got us there in the end way after i given up that it was,nt going to work then all of a sudden it just got there with a few little tweeks just need some dry weather to get out there
I was very happy with the customer service, the time we were given and the staff were very knowledgeable. We didn’t feel pressured to make a purchase. There was a good range of stock.
Employee gave a good service and advice. He was pleasant to talk to discussing the possible reason for the failure of a cycle component.
Friendly staff who know what they are talking about compared to other retailers who don't have a clue which is why I know my bike is in safe hands and keep me upto date on the work carried out great customer service 😉
Great service and value for money as always. Wonderfully detailed bike fit from Paul, and service support from the whole team.
Always someone to actually talk to and always very polite and helpful. Great service and products at reasonable prices
The team at Chelmsford kept my updated on the status of my bike repair.
Great customer service
Really good service and bike feels like brand new.
Great staff.
Dan was very knowledgeable and easy to work with to find the best deal for me
Clear explanation on what was needed to be done
Great service! Very quick, efficient and friendly
Is always great to come back to joe Daly, always excellent customer service, good vibe and above all, the quality of they work, i will not get tired recommending them
Good service and good product, all good thanks very much..👍
Wide range of products and many options to choose from.
Overjoyed with my cycle purchase and very impressed with the service.