Customer Testimonials
I enjoyed riding on the downs with my rented mountain bike. No problems with it at all.
Top quality reasonable price good service
I have received excellent service from this shop.
Great staff , friendly, professional and really helpful. Could not ask for more.
Great riding, lovely staff. Not too crowded. I’m surprised no one has a cafe van there. Could do with a few working car chargers.
The bike provided was very good. Technicaly and sizewise. I had a very good day at the tracks on the bike.
Pick-up and return was super simple, just great!
Good first contact by phone - staff member understood exactly what I was looking for (servicing of my neglected full-suspension mountain bike). Work appears to be of good quality after one off-road ride.
Purchased a new mountain bike and had my older one rebuilt by the team. Great service for both including helping me navigate the Bike to Work program. The rebuild on my 2012 Merida XT Bike has it riding as good or better than new. The new Bike was a good price, and they offered a generous discount on the previous year's model Overall I would recommend this shop and the team to anyone looking for a new set of wheels, or repair or rebuild on an older bike.
Easy order with good communication post order - thanks!
Bought through the bike to work scheme, very easy process. Got great recommendations from the staff and very helpful service.
Superb service and support as always.
Friendly and helpful staff
Take me down to the Paradise City
Where the grass is green and the girls are pretty
Take me home (I want you, please, take me home)
Excellent quality product good representation fantastic customer service and communication efficient delivery well informed about product delivery process great.
Courtesy
Excellent customer experience and service with professional and friendly team, my bike feels brand new, thank you! The Trek Team were transparent put the bike on the stand did a quick run through and suggested things that did and didn’t need doing, and voila they set to work and bike is back, an expert job.
Knowledgeable and efficient service from Nick
Great service, very helpful, and high quality products.
Very helpful staff and great after service
Excellent customer service, good range of products. Very friendly staff, not pushy to sell!!
The customer service is amazing. Nothing is too much trouble to ensure customers have exactly what they want.
The staff definitely go above and beyond. It’s a real pleasure shopping in Saddle Safari.
Very helpful
Personalised service from extremely knowledgeable crew
Very friendly staff, quality service (at very short notice) good selection of clothing etc.
And the lovely weimeraner 🐕 behind the counter!
Very friendly service people - quick service
A bespoke service where staff understand my personal set up and riding style.
You can't beat this service, thank you .
informative staff and quick service
Louise and the team are so skilled and supportive for the choice of bike that suits you.
The bikes and accessories offered here are always fantastic , great variety and choice! The thing that set this bike shop apart is the staff and service, their knowledge and passion is amazing!! I had a very difficult situation to navigate with the shop and all the way through the processs they were incredibly helpful and supportive.
Could really not recommend this place enough from making my autistic son feel as comfortable as possible to the professional manner they conduct themselves from start to finish!!!
Top top rated
The maidstone store was excellent... DEAN the mgr was polite,professional and full of experience. Dean was able to help with an issue i was having and it was dealt with fast and efficiently. The team at maidstone are great and I would definitely recommend them and will 100% be purchasing another bike from them....
Even though my badly maintained bike caused them extra effort, staff were super polite and straightforward.