Customer Testimonials
Easy and felt comfortable in the store
Everyone was awesome!
Excellent service and knowledgeable workers. Everyone was super helpful with finding the right bike/setup for me. Judgement free for new cyclist.
You have a special team at the Ansley location - everyone is very easy to talk to and knowledgeable.
Prompt service from knowledgeable associates.
Great bike service. Friendly, knowledgeable sales persons! Josh, the manager, leads Saturday Trek Group bike rides! Lots of fun riding and end of the ride coffee, pastries and bananas!
Not the products it is their excellent customer service
Great service. I really enjoyed speaking to the knowledgeable people at the store. Very personable and friendly. Fixed my issues and I am very grateful for that.
The store always has what I need or can get it. The staff are always helpful and always are eager to find a solution for any problems I am having with my riding comfort or performance.
FRIENDLY, KNOWLEDGEABLE & HELPFUL EMPLOYEES. Love having a bike shop that I trust.
Attentive , responsive staff
The staff provides incredible service
In the Chattanooga store, Steven exemplifies the type of quality service that is consistent at the Trek store. He is friendly, accommodating, educational, and just a super guy, as are all of the employees that I have encountered while at their store. It's the best bike store in Chattanooga.
I think Trek makes good quality bikes even in their entry level bikes which is what I purchased. Where they greatly excel in my opinion however is in the service. A few year back I bought my first road bike used. I went to buy shoes and clips at the Trek store and even though I did not buy the bike from them they assisted me in fitting the shoes and making sure I was setup right on the bike with them. Even though the bike itself was not a Trek. So when I went looking to buy a starter bike to get into mountain biking I went back to the same Trek in Greenville SC and got just as amazing service. I was impressed enough with that service and the bike that I went back the next day with my wife and we bought her one of the same model. That service is why when I am in the market for a new road bike, it will be a Trek.
Friendly staff and good. knowledgeable service team
The upgrade was way beyond expectation. I felt like I was riding a brand new bike and mine is 42 years old. Staff was courteous and obviously knew what they were doing.
The service the Chattanooga store is excellent!!!
The whole staff is great and the Manager of the Mechanical department is the best a ever know!!!
service member was very welcoming, knowledgeable, transparent in explaining what the problem was, how he was going to fix it and approximately how much it was going to cost up front. He also gave some great product recommendations.
Friendly staffing
super helpful staff. love this store and the Trek bikes.
Well informed salesman, financing plans and high quality bicycles.
I like the helpful and friendly staff. They are always there to answer my questions and suggest parts and accessories I may need.
Took our bikes in for a tune up, new tire and breaks! Very pleased!!
Customer service is very good
Helpful friendly staff
The willingness of the staff to take the time to explain the features of the bikes Im considering . Once I purchased a bike they made sure I understood how everything worked.
The staff was very helpful. They went out of their way to accommodate my schedule. I really like this store.
Steve was very helpful and set my trip computer up right then. Very much appreciated.
My first-ever bike fitting was really thorough and taught me a lot! Jessica took time to make sure my bike was comfortable and had to make several adjustments to make that a reality! Highly recommend!
Great service and customer support. Friendly, too, and that matters. A lot!