Customer Testimonials
The staff first!
Quality of Trek bikes, you even tracked a recall for 3 of my bio and made the repair fast and painless.
Thank you!😁
Great selection of bicycles. Alex was a great help and very knowledgeable.
A very easy, low-pressure experience. Blake, the salesperson, had a lot of knowledge about the particular bike I was looking at and worked hard trying to track it down. Service was ready with the bike pretty fast, and unfortunately, I can't remember the gentleman's name who helped me go over my suspension, but he was quite knowledgeable too. I will definitely come here more frequently for my cycle needs.
Quick, efficient, friendly staff and fair prices
Ryan was very helpful and professional. He went above and beyond to get the right bike and color for my daughter’s 11th birthday. Another trek dealer in town was unwilling to help me find the color I wanted. Thank you Ryan and thank you Trek Shop!
Great customer support. Over the years we have purchased 9 bikes and have always been very happy with the service. They came and picked up all 9 beach cruisers, serviced them and redelivered them. Super convenient.
Pick up and delivery. I have a large 3 wheeler and couldn’t get it to the shop. Great service and very nice employees. Reasonable prices. My 15 year old bike is like new. Very happy.
The people are very helpful
The staff is friendly and knowledgeable. They can repair all bikes - road, off-road, electric....They stock a wide range of bicycles and accessories from entry level upward. Great community bicycle hub!
Very helpful and polite. Helped me with an issue other than what I came in for.
Good choice and service
Very nice and helpful staff!
Trek Kettering is an awesome store. Picked up a new bike car rack yesterday. All the folks are super friendly and helpful. Oh did I mention Trek makes great bicycles. Thanks again Matt, Luke, and Don who will greet you as you come in the front door. Chris.
Great service, know sbout the bike issue when we address the problem. Great team and store.
Great products and excellent customer care/service.
The shop was VERY accommodating when they realized that I traveled from Butte & needed a rapid turnaround
Thank you
Friendly, knowledgeable people. Highly recommend, whether you have a question, need a tune up or need a new bike.
Knowledgeable, Friendly and efficient!
Great team, friendly and knowledgeable. I just brought my bike in to get some work and they were very helpful. I think i found my new preferred shop!
Overall, the team at Trek Boise is a pleasure to work with. First name removed especially does a great a job at fielding my service questions and being willing to help troubleshoot any issues I have. John was also a pleasure to work with for a bike fit, and Nathan did well coordinating both the service work and fit.
From my last service visit, there was only a couple very minor nitpicks I had. When my new brake lines were routed, they did not route the lines internally in the handlebars. They were just under the bar and wrapped. Not a big deal, but as it changes the feel of the bars, it might have been good to check with me on my preference.
Additionally, they noted my rear brake pads were thin and should be replaced soon. My brakes were bled during the service, and as they were bled with very thin pads, the caliper pistons are nearly fully extended when the brake lever is not pressed.
This makes changing to new pads very difficult as the new thicker pads will not fit. This will likely require some fluid needing to be bled from the system. In doing so, there's the potential that it could impact the bleed work that was just done.
Ideally, they would have called and asked if I would have wanted the pads replaced with the brakes work that was already being done. I would have said yes.
Again these are pretty minor nitpicks, but wanted to share my thoughts while they were fresh.
Thanks,
First name removed
Great people and very knowledgeable!
It was my first time here and immediately after walking in, I was greeted and showed the products available that I came in for. The associate was very knowledgeable and not pushy, as he let me walk around and browse. I am glad I came in and will be returning!
Pleasant, friendly staff, creative solutions, went way above expectations to sole my question.
Super friendly and take the time to explain things about your bike repairs and how to upkeep your bike
Great service and staff.
This is my go to shop for service. Very professional.
I brought my son’s bike in for them to look at a stuck rear brake lever. I knew the brakes on my son’s bike were by far its worse component.
They offered to fix the rear brake issue by replacing the cable but then suggested that I could upgrade my son’s brakes to hydraulic brakes very economically.
They performed the brake swap in 30 minutes and it totally transformed my son’s bike. He loves it!
I have been buying and servicing my bikes from them since 2005 and would highly recommend Syracuse Bicycle!
Came out from breakfast on Main St., HB - flat tire. I remembered that Jax was 200 yards down the street - what a stroke of luck! They had me bring my bike in, they fixed the flat in 15 minutes and I was back out on the street headed home. Great guys (Jesse & Sebastian) - thanks again for the stellar service!
急な来店にも関わらず、迅速に対応頂きとても気持ちのいい買い物が出来ました！
ありがとうございました！
Always love the help shopping here. Great bikes, accessories and customer service