Customer Testimonials
Good quality and great service.
Service was amazing. Had the pleasure of working with Jake and First name removed at the Franklin location. Superb customer service.
Friendly and fast. They knew I was waiting for the bike and jumped on the adjustments. The physical stores are the major reason all my bikes (and half my clothing) say TREK.
Employees were friendly. They were willing to work on my recumbent even though they don’t normally work on them.
Great employees and great workmanship. Brian and crew did a speedy and thorough service on my beat up and abused road bike.
The service is exceptional. The staff is friendly and they take their time to explain a breakdown of cost in the service they’ll provide.
Quality service. Professional people. Reliable repair time estimate. Fair pricing.
The ease of getting it and the great customer service reps.
Knowledgeable sales person
product quality...excellent brands/manufacturers
Love your store. Keep it up.
Quick turn around for routine maintenance. Reasonably priced and they cleaned my bike!!
It’s been 20 years since I bought a bike, and still use that old Trek. New bike features were explained, options explained well,like that I could test ride outside with the ramps, good atmosphere in the store, got stuff added on quick by the shop and was on my way
accueil des employés, connaissances et aide
Great customer service, very knowledgeable about products. Helpful regarding my specific needs.
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Conseils judicieux, service hors pair!
Quick response, friendly and great work. Reasonable Prices
Availability of parts and fast service.
Excellent and friendly service from the service department!
Friendly staff and very knowledgeable!
They are knowledgeable, they listen to your need, they show you what is amiss and they are attentive to you during the process.
Very helpful, efficient, and friendly. I live far away but would gladly make the drive again for service or my next bike!
Very helpful and knowledgeable.
I enjoy the range of products and services, but what I appreciate most is the friendliness and helpfulness of the staff. They (and the owners, Shaw and Sarah) are the reason I keep coming back month after month, year after year.
Very helpful, knowledgeable and friendly staff
Aaron was super helpful, knowledgeable, and personable. Bike was done very quickly.
Excellent customer service.
The people who work in this location. I drive 30 miles from my local TREK store to be treated well and have a great experience in Land o Lakes
Purchased a 2025 amflow carbon $6514.00 out the door, excellent all around experience, Bob & Eric very accommodating, knowledgeable and friendly. I’ve been to allot of bike shops and the best experiences have always been because of the people who work there. Thank you!