Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   October 15, 2026 — Rated 10 out of 10 by Tamara Havener OUTDOOR ADVENTURES
What do you like about our products and services?

Service technicians are very knowledgeable and keep you well informed

Report a concern   October 15, 2026 — Rated 10 out of 10 by Paul Debono Jax Bicycle Center - Laguna Niguel
What do you like about our products and services?

My issue was diagnosed before I could be input as a new customer at the front counter. The warranty issue I came in to fix was completed perfectly. The previous store I went to about this issue did not remedy the situation and it escalated to the point of bike failure. The warranty work was done quickly and when I arrived at the store the tech took all the time I needed to answer my questions and along with questions I had about another bike.

Nice Work!! And right in my back yard.

Thank you Fellas........see you on the trails.......

Report a concern   October 15, 2026 — Rated 10 out of 10 by Todd Larson PRAIRIE PATH CYCLES
What do you like about our products and services?

Great bikes! (I’ve purchased 4). Excellent mechanics. Friendly service. No better bike shop in the area.

Report a concern   October 15, 2026 — Rated 10 out of 10 by J.M. Trek Bicycle Berkeley
What do you like about our products and services?

Friendly and informative service technicians. Great work on my bike.

Report a concern   October 15, 2026 — Rated 10 out of 10 by P.M. Loom City Cycles
What do you like about our products and services?

Everyone was very friendly and helpful. I was given all of the information I asked for and extra information that was helpful for my issue. I would strongly recommend your shop!

Report a concern   October 15, 2026 — Rated 10 out of 10 by John Pritchard Bushtukah - Stittsville
What do you like about our products and services?

Pete was great . Although I live in Victoria BC I often shop at Bushtukah when in town.

It’s been a go to for years so why stop now. I also get -10% which is a factor.

Report a concern   October 15, 2026 — Rated 10 out of 10 by L.G. Jax Bicycle Center - Irvine
What do you like about our products and services?

Friendly customer service and not pushy. Helpful for bike fixes!

Report a concern   October 15, 2026 — Rated 10 out of 10 by Michelle Hull Outspokin Bicycles
What do you like about our products and services?

You fixed my jogging stroller as soon as I walked in. And super fast at a decent price

Report a concern   October 15, 2026 — Rated 10 out of 10 by T.A. Trek Bicycle Portland Westmoreland
What do you like about our products and services?

The service was prompt and well done. When I went to pick up my bike, the woman who was at the register was able to move the bottle cage and my lock into the right position for me. She was very friendly and helpful.

Report a concern   October 15, 2026 — Rated 10 out of 10 by V.D. Bicycle Store Polanco
¿Qué es lo que le gusta de nuestros productos y servicios?

Encontré lo que buscaba.

Report a concern   October 15, 2026 — Rated 10 out of 10 by D.M. Trek Bicycle Store - Anchorage
What do you like about our products and services?

Great work, great staff, great turnaround time

Report a concern   October 15, 2026 — Rated 10 out of 10 by K.M. Zippy's Bikes
What do you like about our products and services?

The shop evaluated my ebike which got wet from a flood in late September. The parts they assessed that needed replacing and the labor charges were reasonable!
My ebike feels like a new bike again!

Report a concern   October 15, 2026 — Rated 10 out of 10 by Evan Smith Brick Wheels
What do you like about our products and services?

Friendly, helpful, and knowledgeable sales and service.

Report a concern   October 15, 2026 — Rated 10 out of 10 by M.O. GoodSpeed Cycles - Homewood
What do you like about our products and services?

I like the friendly, knowlegable staff.

Report a concern   October 15, 2026 — Rated 10 out of 10 by Marie Lange Sarasota Cycle
What do you like about our products and services?

Excellent staff and service!

Report a concern   October 15, 2026 — Rated 10 out of 10 by D.J. Trek Bicycle Store of Boca Raton
What do you like about our products and services?

Great inventory! Helpful salespersons and very knowledgeable repair people.

Report a concern   October 15, 2026 — Rated 10 out of 10 by G.B. Freesmile Bike your dreams...
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Ihr seid immer da wenn man euch braucht!
Ihr versucht so schnell wie möglich die Reparatur durchzuführen.

Report a concern   October 15, 2026 — Rated 10 out of 10 by R.S. Trek Bicycle Forest Hills
What do you like about our products and services?

Very efficient

Report a concern   October 15, 2026 — Rated 10 out of 10 by Nicole Nguyen Trek Bicycle Champions
What do you like about our products and services?

Mason was incredibly helpful throughout my experience! I came into the store with a specific idea of what I wanted, but thanks to his knowledge, expertise, and recommendations, I found a bike that was an even better fit for me. I’m extremely happy with my purchase and absolutely love my new bike! Highly recommend working with Mason.

Report a concern   October 15, 2026 — Rated 10 out of 10 by Harsh Agarwal Trek Bicycle Upper West Side 72nd
What do you like about our products and services?

The technicians are skilled and friendly. They know what's best for your bike. I've had my service done several times by Ricardo and Evan, and I've loved the experience. Highly recommended.

Report a concern   October 15, 2026 — Rated 10 out of 10 by L.B. Freewheel Bike Grand Ave.
What do you like about our products and services?

Your staff is knowledgeable, friendly and very reliable. I usually come there for service but have purchased a helmet and a hi-viz jacket. The store is clean, roomy and able to handle multiple types of transactions/interactions at the same time. The store hours are just right.

Report a concern   October 15, 2026 — Rated 10 out of 10 by J.H. Steamboat Ski and Bike Kare
What do you like about our products and services?

Dispite coming in at closing, with skis and bindings purchased else where the staff where friendly and very accommodating. The ski tech was skilled and knowledgeable. Pricing and turn around time was reasonable. All and all an enjoyable experience.

Report a concern   October 15, 2026 — Rated 10 out of 10 by Stephen Stumpo Trek Bicycle Store of South Naples
What do you like about our products and services?

I went in to have a flat tire repaired and the technician did the repair immediately. I was out the door in less than 15 minutes. Great experience.

Report a concern   October 15, 2026 — Rated 10 out of 10 by J.P.H. BIKETRIBE
¿Qué es lo que le gusta de nuestros productos y servicios?

El seguimiento y la atención de calidad

Report a concern   October 15, 2026 — Rated 10 out of 10 by R.F. Machinery Row
What do you like about our products and services?

Friendly knowledgable professional stafg

Report a concern   October 15, 2026 — Rated 10 out of 10 by S.M. Skinnergate Cycles
What do you like about our products and services?

Very friendly and helpful staff

Report a concern   October 15, 2026 — Rated 10 out of 10 by S.H. Western Cycle Seabrook
What do you like about our products and services?

Our older bikes now feel brand new after their thorough tune ups. Very personal attention and professional! Excellent! Highly recommend them.

Report a concern   October 15, 2026 — Rated 10 out of 10 by A.K. Veloline
What do you like about our products and services?

Booked my e bike in for its first service.advised up front of what I would probably have to have replaced.
No hidden extras upon completion of work carried out. Work completed in satisfactory time.
Very happy customer

Report a concern   October 15, 2026 — Rated 10 out of 10 by A.S. Trek Bicycle Cambridge
What do you like about our products and services?

My e-bike problem was not electrical - the explanation of what was
needed was simple, and my bike came back to me with a much needed tune-up
and new brake pads which solved by problem.
Cost seemed a bit high to me, but I have nothing to measure against servicing at
any other bike shop.

Report a concern   October 15, 2026 — Rated 10 out of 10 by P.P. Magno Bike GmbH
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Tolle Rennräder kompakt präsentiert. Kein Schnickschnak. Kompetente Beratung. Schnelle Werkstatt. Transparente Preise und tolle Angebote.


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