Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.S. The Bike Lane - Reston
What do you like about our products and services?

I had en excellent experience with Gary who serviced my bike and made it run like new. Thank you Gary and the Bike Lane.

Report a concern   May 29, 2026 — Rated 10 out of 10 by A.T. Old Line Cycles
What do you like about our products and services?

A wide variety of product options available at every level. Thoughtful guidance offered when considering new equipment. Very professional

Report a concern   May 29, 2026 — Rated 10 out of 10 by David Gibson Saddle Safari
What do you like about our products and services?

They are completely dedicated to customer service and client satisfaction.
Very knowledgeable about the bikes so you are in safe hands.
I have two Trek bikes and will get another later this year but I have no technical knowledge about the bikes so needed a safe pair of hands to rely on so I only go here for repairs and servicing.
Friendly, helpful, detailed and they take great pride in their work.


Report a concern   May 29, 2026 — Rated 10 out of 10 by S.R. Eddys Bike Shop - Akron
What do you like about our products and services?

Bob was very knowledgeable and helpful with getting me the right product for my bike.

Report a concern   May 29, 2026 — Rated 10 out of 10 by B.P. Trek Bicycle Tampa Carrollwood
What do you like about our products and services?

Great friendly service.

Report a concern   May 29, 2026 — Rated 10 out of 10 by M.L. Trek Bicycle Allen
What do you like about our products and services?

Joe was friendly and covered everything that I needed to know.

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.W. Lewes Cycle Sports
What do you like about our products and services?

I only get a chance to get in on your shop every other weekend but every time I go in there there’s always somebody smiling and very friendly working. I always recommend people to go there for two ups or just to buy stuff.
JW

Report a concern   May 29, 2026 — Rated 10 out of 10 by Scott Brooke Bike Mart - McKinney
What do you like about our products and services?

Always friendly and competent service.

Report a concern   May 29, 2026 — Rated 10 out of 10 by L.L. The Bike Shoppe
What do you like about our products and services?

Quick and fast process from ordering to shipping.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Kevin Tranberg Trek Bicycle Newington
What do you like about our products and services?

Bike mechanic thoroughly explained price point and necessary repairs.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Frank Cameron Scheller's Fitness & Cycling - Okolona
What do you like about our products and services?

Very knowledgeable about all of their products and the usefulness of their products to different individuals, including those with physical challenges. Excellent on their delivery and their prices thank you very much. Totally understood what my needs for.

Report a concern   May 29, 2026 — Rated 10 out of 10 by C.P. Bickel's Cycling & Fitness
What do you like about our products and services?

always friendly and helpful

Report a concern   May 29, 2026 — Rated 10 out of 10 by Amalie Berni Cyclery USA - Rancho Cucamonga
What do you like about our products and services?

Customer service is excellent

Report a concern   May 29, 2026 — Rated 10 out of 10 by C.M. Trek Bicycle Hooksett
What do you like about our products and services?

brought my bike in for a flat tire. there was a tech issue which trek completely resolved with the ordering of a new tire that was no charge to myself. I feel they could have glossed over the issue but they were up front and fixed the problem. I have been going to tek for years they are great!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by C.S. L'Etape
What do you like about our products and services?

Discuter et être servi des personnes compétentes et engagées. Service impeccable!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Teresa/Steve Tipton Outspokin Bicycles
What do you like about our products and services?

Dropped by OSB for an appointment for new tires and tubes. I didn’t have my bike with me and explained I was biking wednesday and would like to drop the bike off thursday morning. At 10:00 am thursday morning l
had dropped my bike off and went to breakfast. Before finishing breakfast I received a call from Outspoken stating my bike was ready. Excellent service, by the way got in a good ride friday on new tires around the Fort.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Marcia Bonomo Trek Bicycle Ormond Beach
What do you like about our products and services?

Product and service very good

Report a concern   May 29, 2026 — Rated 10 out of 10 by Brian Kizior Free Flight
What do you like about our products and services?

Josh was very helpful setting up my new Bosch Kiox 500 display and controller for my Trek Powerfly E bike, he made sure I wouldn't leave until all the components were updated and synced to the Bosch e-bike smart system and operating while using the app, he is a good man and knowledgeable with these components, I highly recommend Free Flight for all biking needs!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Brandon Savoy Trek Bicycle Lamar
What do you like about our products and services?

The Trek Lamar team is super friendly and always helpful. Their service department consistently goes above and beyond whenever my wife and I need help with our bikes.

Report a concern   May 29, 2026 — Rated 10 out of 10 by H.C. Long Beach Bicycles
What do you like about our products and services?

The new store paving more inviting . The staff is knowledgable and friendly

Report a concern   May 29, 2026 — Rated 10 out of 10 by G.O. Velo Reno
What do you like about our products and services?

Your staff is friendly helpful and the prices are very fair.

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.M. OUTDOOR ADVENTURES
What do you like about our products and services?

Great service and friendly employees.

Report a concern   May 29, 2026 — Rated 10 out of 10 by A.S. Bike World Clive
What do you like about our products and services?

Great knowledge, prompt service, excellent experience!!

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.A.V. Wild Rock Outfitters
What do you like about our products and services?

Quality of the product selection is very good and store personnel are engaging and helpful.

Report a concern   May 29, 2026 — Rated 10 out of 10 by L.B. Gateway Cycle
What do you like about our products and services?

Everything

Report a concern   May 29, 2026 — Rated 10 out of 10 by A.S. Radel Bluschke Bad Iburg
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Sehr gute Laden,tolle Fahrräder super Beratung immer wieder gern.

Report a concern   May 29, 2026 — Rated 10 out of 10 by G.W. Bushtukah - Richmond
What do you like about our products and services?

Nice selection, knowlegable staff.

Report a concern   May 29, 2026 — Rated 10 out of 10 by N.H. Trek Store Greenville
What do you like about our products and services?

The level of customer service is exceptional

Report a concern   May 29, 2026 — Rated 10 out of 10 by T.C. TWO BROTHERS BICYCLE COMPANY - State College
What do you like about our products and services?

Aventon is a great e-bike with amazing features. But getting it from Two Brothers Bike Shop adds a layer of support. This makes us comfortable knowing that if we have any questions or need repairs, we can get quick help and service there. Chris was great at explaining the features of our bikes and so helpful. Can’t imagine I’d go to any other bike shop.

Report a concern   May 29, 2026 — Rated 10 out of 10 by D.D.C.V. Freddy Sport - Dilbeek, Belgium
Wat vind je leuk aan onze producten en diensten?

De vriendelijkheid en professionalisme van het onthaal. Er wordt de nodige tijd besteed aan uitleg en raad geven.
De clean atelier en deftigheid van de techici.


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