Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.S. Freewheel Bike Bloomington
What do you like about our products and services?

Chris at the Bloomington store was extremely patient helping us better understand how the tadpole style (3-wheel) e-bike could give back riding confidence as balance has become a concern. We have rarely received this kind of customer service and support. Thank you Chris!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Coyote Calhoun Scheller's Fitness & Cycling - Okolona
What do you like about our products and services?

Great service 👍

Report a concern   May 29, 2026 — Rated 10 out of 10 by 宮内 正 バイクプラス横浜港北N.T.店
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

いつも的確なアドバイスや提案をもらえるので、大いに助かっています。おかげで自転車の乗る楽しみが薄れることはありません。

Report a concern   May 29, 2026 — Rated 10 out of 10 by David Tossell Trek Bicycle Southlake
What do you like about our products and services?

Staff was friendly and the bike was returned in good order on the scheduled date.

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.J.C. Trek Bicycle San Marcos
What do you like about our products and services?

Great People, Great service

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.C. Trek Bicycle Store of Punta Gorda
What do you like about our products and services?

I've had the opportunity to try several different types of E-bikes and always come back to the Townie Go as my favorite. Everything about the bike is perfectly positioned for me from the handle bars to the pedals. It's been reliable and I can't ask for anything else.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Jean Salvas ABC Bicycles on Central Ave
What do you like about our products and services?

Your staff is very good. knowledgeable and pays attention to your needs.

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.G. Trek Bicycle Golden
What do you like about our products and services?

Staff, especially management, is friendly and helpful. I love the shirts and stickers that are unique to the Golden retail location.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Stacia Royster Trek Bicycle Boise
What do you like about our products and services?

Hard work and resourcefulness finding the bike I wanted from another store in Vegas while it was out of stock from the manufacturer. Detailed communication with me along the way. Full attention me when picking bike up and addressing all my needs for the seat, handle bad stem, water bottle storage, etc. To customize for me. Super customer service ‼️

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.R. Cycle City
What do you like about our products and services?

Great service, knowledgeable people.

Report a concern   May 29, 2026 — Rated 10 out of 10 by D.E. Trek Bicycle Springfield
What do you like about our products and services?

Staff was incredibly friendly, courteous, and professional.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Jim Ecker Gateway Cycle
What do you like about our products and services?

Knowledgeable, friendly staff willing to negotiate

Report a concern   May 29, 2026 — Rated 9 out of 10 by B.T. Trek Bicycle Lancaster
What do you like about our products and services?

From the time I ordered my bike till it was ready for pick up surprised me as to how fast it was

Report a concern   May 29, 2026 — Rated 10 out of 10 by S.C. The Bike Doctor
What do you like about our products and services?

I don’t know his name but he was friendly, helpful and knowledgeable

Report a concern   May 29, 2026 — Rated 10 out of 10 by A.T. TWO BROTHERS BICYCLE COMPANY - State College
What do you like about our products and services?

I wanted to go on a girls’ getaway riding bikes with my friend and was going to loan her one of my bikes. I realized I didn’t have the correct pedals on so I stopped in at Two Brothers to see if they could help me. Ben quickly took my bike back and within moments switched them over. They helped me with getting a few other things I needed for my bike trip, too. Not once did they make me feel dumb for not being able to do these things with my bike myself. And they didn’t even charge me to switch pedals! Amazing, super speedy service and really helpful guys. I highly recommend them for anything you might need to have done for any kind of bicycle. Thanks so much, James and Ben!

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.J. Freewheel Bike Minneapolis
What do you like about our products and services?

Chad was great to work with! He answered a ton of questions and helped me find a great bike.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Jamal Shama World of Wheels
What do you like about our products and services?

Great service and products! Love my SE Bike😀 Sean even helped tighten up and put air in my grandsons bikes, even though they were bought else! Very friendly staff👌🏽

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.S. Perry Rubber Bike Shop - Savannah
What do you like about our products and services?

Great to work with!

Report a concern   May 29, 2026 — Rated 10 out of 10 by D.P. Trek Bicycle Greensboro
What do you like about our products and services?

Michael and John were very helpful in getting my MTB back in shape! Thank you!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Patrick Lei Cycle Paul Pointe-Claire
What do you like about our products and services?

Vélo haut de gamme, Nicolas connaît très bien ses affaires, Pierre Paul très sympa de me donner un escompte et le reste de staff qui m'a aidé pour installer mon rack de Vélo Thule, 5 étoiles sur 5

Report a concern   May 29, 2026 — Rated 10 out of 10 by A.T. Ridley's Cycle - Westhills
What do you like about our products and services?

I like how helpful and detail oriented staff is.

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.L.R. Freewheel Bike Eden Prairie
What do you like about our products and services?

Dennis was very knowledgeable and took his time answering all our questions. Very positive experience.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Steve Greene Bicycle Connection - Cockeysville
What do you like about our products and services?

Awesome service Great friendly staff

Report a concern   May 29, 2026 — Rated 10 out of 10 by Craig Probst Trek of CLT North
What do you like about our products and services?

Staff customer service. Very comfortable atmosphere. Marci is very knowledgeable and extremely patient no matter the issue

Report a concern   May 29, 2026 — Rated 10 out of 10 by Judith Reifschneider Trek Bicycle Verona
What do you like about our products and services?

Excellent customer service. Great communication & knowledge of products. Always willing to answer questions & address concerns.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Sarah Severino Wheel & Sprocket Appleton
What do you like about our products and services?

I came in to see if there was a helmet to fit my 10 month old. The person helping me was so kind, and took the time to fit my baby in a helmet while she was right on my hip, making her feel more comfortable with the new situation. He went through all of the adjustments until it fit her perfectly. He then explained the steps to adjusting the fit in the future as she grows. I am very appreciative that he shared this knowledge with me since I worked so hard growing those brains Iʻm trying to protect.

Thank you!

Report a concern   May 29, 2026 — Rated 10 out of 10 by Sunny Swearsky Bob's Beach Bicycle Works - Indialantic
What do you like about our products and services?

I came for the first time because of a flat tire on my bike. Dave was so helpful and knowledgeable, taking my bike in right away with a smile! Thank you!

Report a concern   May 29, 2026 — Rated 10 out of 10 by D.D. The Bike Doctor
What do you like about our products and services?

The quality is top notch, I also love the staff there. Absolute professionals.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Larry Downes Brielle Cyclery
What do you like about our products and services?

Brielle Cyclery is consistently excellent with their products and services.

Report a concern   May 29, 2026 — Rated 10 out of 10 by A.S. Danny's Cycles - Scarsdale
What do you like about our products and services?

Great fast service thank you!


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