Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   June 15, 2026 — Rated 10 out of 10 by Janice Maccione Brielle Cyclery
What do you like about our products and services?

Always helpful. Quick turn around time on my repair. I highly recommend Brielle Cyclery for any bike needs

Report a concern   June 15, 2026 — Rated 10 out of 10 by D.F. Summit Bicycles - Los Gatos
What do you like about our products and services?

I visited a few weeks back as I am interested in an e-gravel bike (Trek Checkpoint+). However, I am dealing with a medical issue for the next month and won't be riding much for a bit (flat easy stuff I can do without motor assist).

Report a concern   June 15, 2026 — Rated 10 out of 10 by R.S. The Kind Bikes and Skis
What do you like about our products and services?

Great team, everyone works to make the experience a good one. Very helpful w no ego’s !

Thank you

Report a concern   June 15, 2026 — Rated 10 out of 10 by Tim Burton Phat Tire Bentonville
What do you like about our products and services?

I walked in and they were able to change my rear sprocket within 10 minutes during Bike Festival Saturday. That's great service

Report a concern   June 15, 2026 — Rated 10 out of 10 by David Rogers Phat Tire Bike Shop Norman
What do you like about our products and services?

The staff was very helpful and knowledgeable. Best selection of mountain bikes in Norman. Pricing seemed on par for this area. I bought a Trek Rosco 7. Got lucky and found one that trek had upgraded from the factory with fox 36 x grip fork for the same price as the Rock shock that trek uses for the Rosco 7. I highly recommend Phat tire for shopping and repairs. It's my first stop for bicycle anything.

Report a concern   June 15, 2026 — Rated 10 out of 10 by E.K. Eddys Bike Shop - Stow
What do you like about our products and services?

Chris/Mack was very attentive when I came in to buy my bike. Everyone I talked to was helpful in teaching me something during my time there. Great experience, thank you.

Report a concern   June 15, 2026 — Rated 10 out of 10 by Bill Lund Wheel & Sprocket, Fox Point
What do you like about our products and services?

W & S had a bike sale and many salespeople were around to help us. From Melissa to Joel, they answered all of our questions about rigging me up for a bicycle tour with a new bike and assorted bags and equipment. Melissa told me all about the Trek line of bikes and she answered all of my bike-related questions very well. Joel talked me through the bike rack and bags that I should be using for my road trip. He explained the strengths and weaknesses of each item and then let me decide on what I should get.

Anytime I go into that store, the people are very friendly and helpful! Their mechanics are top-notch, as I have found through the years with their thorough, great work on our family's bikes. It seems that anyone that you run into in that store is a biking enthusiast, and that always gets me excited to visit the store and ride a bike!

Report a concern   June 15, 2026 — Rated 10 out of 10 by Allan Argel MACOMB BIKE
What do you like about our products and services?

I had several issues with parts incompatibility with the bike I was assembling and was resolve by Jim. Great bike build by Jim.

Report a concern   June 15, 2026 — Rated 10 out of 10 by K.B. Rad + Triathlon Shop
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Beratung, Service und Preis. Alles zusammen Top!

Report a concern   June 15, 2026 — Rated 10 out of 10 by M.A.C. BC BIKES
¿Qué es lo que le gusta de nuestros productos y servicios?

la atencion personalizada

Report a concern   June 15, 2026 — Rated 10 out of 10 by A.M. Landry's Bicycles - Boston
What do you like about our products and services?

Vince gave my two bikes a very thorough examination and gave me a very clear and thoughtful explanation of the work they needed.

Report a concern   June 15, 2026 — Rated 10 out of 10 by Michael Hans Cycle City
What do you like about our products and services?

Super helpful. Reasonable price. Great service.

Report a concern   June 15, 2026 — Rated 10 out of 10 by サンクスサイクルラボ 西葛西店
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

パーツばら売りありがとうございました。
早速取り付けしまして、良い感じになりました。

Report a concern   June 15, 2026 — Rated 10 out of 10 by Anne David Hollond Trek Bicycle Lawrence
What do you like about our products and services?

A good range of top quality products, and an incredibly knowledgeable and helpful team.

Report a concern   June 15, 2026 — Rated 10 out of 10 by M.B. Carolina Pedal Works
What do you like about our products and services?

Friendly customer service
Good selection of bikes
Great bar

Report a concern   June 15, 2026 — Rated 10 out of 10 by L.C. Blue Ridge Cyclery Warrenton
What do you like about our products and services?

Your mechanics are good. However, speaking as a serious Touring Cyclist, it might be good for Warrenton to start a solid cycling club with Blue Ridge Bikes principal sponsor.

Report a concern   June 15, 2026 — Rated 10 out of 10 by G.W. Ray's Bike Shop - Midland
What do you like about our products and services?

Everyone there was super nice. No pressure at all and super knowledgeable.

Report a concern   June 15, 2026 — Rated 10 out of 10 by R.F. Ciclosport Filiale Schwanden
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Julian hat mir geduldig und sehr freundlich alles erklärt. Er ist sehr kompetent in Sachen Velos aller Art. Auf der Skala von 1 - 10 bekommt er eine 10.
Freundliche Grüsse, Name removed

Report a concern   June 15, 2026 — Rated 10 out of 10 by R.S. Trek Bicycle Normal
What do you like about our products and services?

Great quality and service!

Report a concern   June 15, 2026 — Rated 10 out of 10 by Thomas Gorman Trek Bicycle Broomfield
What do you like about our products and services?

Trek Broomfield not only has pretty much anything I need, they just have really good people who pay attention to your needs and if there’s a wait, they acknowledge that you’re there and let you know they’ll be with you as soon as possible. So many people in other locations won’t even make eye contact with you until they have to work with you.

Report a concern   June 15, 2026 — Rated 10 out of 10 by J.B. Trek Bicycle Shawnee
What do you like about our products and services?

Very professional and shilled service techs.

Report a concern   June 15, 2026 — Rated 10 out of 10 by Jeff Bernfield Wheel & Sprocket, Evanston
What do you like about our products and services?

I dealt with John who was exceptionally professional and knowledgeable. I am glad I made the effort to go there. No agenda. Just smart and kind and helpful

Report a concern   June 15, 2026 — Rated 10 out of 10 by S.B. Fahrbar Fahrradhandel
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Immer freundlich, kompetent, schnell, korrekt, hilfsbereit einfach super dort. Familiär...

Report a concern   June 15, 2026 — Rated 10 out of 10 by Bob Sharon Morse The Wheel House
What do you like about our products and services?

Great communication during repairs.

Report a concern   June 15, 2026 — Rated 10 out of 10 by S.C. Trek Bicycle North Lakes
What do you like about our products and services?

The staff at Trek Northlakes are top shelf! Each phone call,email and in person encounters have been met with "We are here to help". I highly recommend Trek Northlakes. Services are the true reflection of this, I feel confident that my bike is in the best working order after each service and I have yet to find fault with any of the products I have purchased, especially my Bike.

Report a concern   June 15, 2026 — Rated 10 out of 10 by B.B. Trek Bicycle Davenport
What do you like about our products and services?

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Report a concern   June 15, 2026 — Rated 10 out of 10 by J.G. Trek Bicycle Cranberry
What do you like about our products and services?

Quality!

Report a concern   June 15, 2026 — Rated 10 out of 10 by H.R. Berni´s Bikeshop
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Service - sehr gut

Report a concern   June 15, 2026 — Rated 10 out of 10 by J.B. Gregg's Cycles - Greenlake
What do you like about our products and services?

Great friendly helpful guys…

Report a concern   June 15, 2026 — Rated 9 out of 10 by C.C. Wheel & Sprocket, Brookfield
What do you like about our products and services?

They've been very honest with me. This last time. I came in thinking I needed a new bottom bracket, they checked and all I needed was for it to be lubed and tightened. I have nothing but positive interactions with the sales staff and the mechanics. They seem like great people.


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