Customer Testimonials
Logan did a great job of fixing my bike! Great customer service.
Thank You
It seems no matter what I go to the Spokeshop to purchase, I have such wonderful interactions with the staff as well as finding what I am shopping for. Great job everyone.
Everyone was very friendly and helpful. We were able to test ride the bikes and really liked that we were able to do that. Unfortunately we ended up not buying the bikes. They gave us a refund without any problems. They are a great group of people.
Excellent service and solutions for bicycle problems, this shop is the best in the area
this is genuinely a great bike shop. they have an att tee tude of grah tee tude. they dont act elitist like you don't know what you ate talking about. they respect your ideas but respectfully solve the problem. 5 out of 5 star. definitely recommend.
Helpful for all of your bike needs! Super friendly & knowledgeable staff.
Had great customer service at the West Hills location. I would strongly recommend going there
The bike mechanic did an outstanding job tuning up my grandson's bike for BMX racing! I would like to recommend a raise and bonus for him. Losing such a valuable employee would be a great loss, as he is a key reason we choose to shop at your store.
Friendly and knowledgeable staff
Never let down when I go inside a Trek Shop! Chad took care of writing up my request without any issues. I was so excited when I picked up my bike with new tubeless tires and shiny new bar tape. Also felt welcoming with the discussions about group rides and finding community in the area. Thanks y'all!
The young man that helped me when I picked up the bike was extremely professional. Answered all my questions and was very pleasant.
Always friendly knowledgeable service.
Great shop and service. DJ was awesome and very helpful.
Friendly and helpful service!
They promptly assessed the condition of the bicycle and kindly explained the appropriate steps and process. The repair was done very professionally and with excellent care.
very helpfull and quick service
Superb service. I bought a Shimano chain in January this year , installed it , ran fine for a couple of months and then started coming off at the main crank . Made several adjustments on my own but couldn’t find the problem so I took it to the Trek Store in Wellington. Turns out it was a bad chain , to my surprise they replaced it at no cost. Will not hesitate to have my bike fixed again there.
El diseño y la calidad.
This is the second bike I've bought from you. Both times, the staff were unusually wonderful. Like, noticeably so. Knowledgable and went out of their way to be helpful. Just great.
Thank you you did a very good job
De mensen die ons te woord hebben gestaan waren allemaal erg vriendelijk
Treated fairly, good communication. Would recommend.
Wir wurden freundlich, ausführlich und gut beraten.
Jimmy is the best! Knowledgable and great with customers. Main reason I come to this shop.
You have all the best equipment and your staff are knowledgeable and extremely helpful.
The depth of experience behind every recommendation, their attention to detail, enthusiasm for cycling, and wonderful service skills
Very friendly staff, great service.
Very knowledgeable, patient, and welcoming staff.
Quality products, expert and friendly staff, great customer service, and high commitment to the community.
For me, Trek is a good Brand.