Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   May 20, 2026 — Rated 10 out of 10 by A.A.J.C. Asbury Park Cyclery
What do you like about our products and services?

walked in with our bike and wanted to get a new seat and basket added. staff were all nice.
Dave helped us an install both the seat and the basket.
Very happy with the service and would bring even my highend road bike in for service if needed.

Report a concern   May 20, 2026 — Rated 10 out of 10 by F.W. Salzkammergut Biker
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Der Service war einfach hervorragend!Alle Herren waren sehr freundlich und zuvorkommend

Report a concern   May 20, 2026 — Rated 10 out of 10 by Richard Rodemann Trek Bicycle Coppell
What do you like about our products and services?

Friendly staff, great service, and lots of bicycles and accessories to shop.

Report a concern   May 20, 2026 — Rated 10 out of 10 by J.T. Landry's Bicycles - Charlestown
What do you like about our products and services?

very knowledgeable, welcoming and patient staff
large selection of items

Report a concern   May 20, 2026 — Rated 10 out of 10 by Steven Acker WebCyclery
What do you like about our products and services?

Friendly, knowledgeable, and highly-skilled people. Great advice on the products that best suited to my needs.

Report a concern   May 20, 2026 — Rated 10 out of 10 by M.G. The Bike Doctor
What do you like about our products and services?

Communication and honesty

Report a concern   May 20, 2026 — Rated 10 out of 10 by J.S. Cycle Service
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Sehr kompetenter Laden

Report a concern   May 20, 2026 — Rated 10 out of 10 by M.N. ConRad der Fahrradladen by green.Bikes GmbH
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

äußerst seriöse Kundenbetreuung

Report a concern   May 20, 2026 — Rated 10 out of 10 by B.M. The Bike Doctor
What do you like about our products and services?

Friendly, knowledgeable help when we were buying our bikes.

Report a concern   May 20, 2026 — Rated 9 out of 10 by T.G. OE Bikes
What do you like about our products and services?

Solid safe bike service

Report a concern   May 20, 2026 — Rated 9 out of 10 by R.S. Trek Bicycle Omaha West
What do you like about our products and services?

Pedals i ordered shipped the same day. We'll see if they're correct when they arrive

Report a concern   May 20, 2026 — Rated 10 out of 10 by A.T. Freewheel Bike Bloomington
What do you like about our products and services?

Mike was an excellent to work with and he took care of my needs

Report a concern   May 20, 2026 — Rated 10 out of 10 by Gareth Hataye Rydjor Bike Shop
What do you like about our products and services?

Always great service from an Austin institution! Added some hardware and new rubber for an upcoming bike trip. They were able to provide the items and install without any issues. Looks great, now I’m ready to roll!

Report a concern   May 20, 2026 — Rated 10 out of 10 by J.H. Phat Tire Rogers
What do you like about our products and services?

Quick, efficient and affordable!!!

Report a concern   May 20, 2026 — Rated 10 out of 10 by L.G. Cycles Cadieux
What do you like about our products and services?

Très bon service et grand choix de vêtements

Report a concern   May 20, 2026 — Rated 10 out of 10 by D.B. Cycle Paul Pointe-Claire
What do you like about our products and services?

Les gens sont tres gentils et serviables..
Beaucoup de choix d'articles et vélos

Report a concern   May 20, 2026 — Rated 10 out of 10 by K.J. Atlanta Cycling - Ansley
What do you like about our products and services?

Service tech was awesome.

Very professional and knowledgeable on what he was doing.

Also very detailed.

Thanks!

Report a concern   May 20, 2026 — Rated 10 out of 10 by Ben Barnes Sierra Cyclesmith
What do you like about our products and services?

Great service and knowledgeable staff that makes you feel welcome even when there busy.

Report a concern   May 20, 2026 — Rated 9 out of 10 by T.M. Trek Bicycle Store of Stuart
What do you like about our products and services?

Courteous staff

Report a concern   May 20, 2026 — Rated 10 out of 10 by Ralph Melucci NBX of Naragansett
What do you like about our products and services?

Very knowledgeable staff. I was given all the time needed to test drive and have all my questions answered about the bike and had help setting up the app so I could connect my phone.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Maureen Bunch Rochester Bike Shop
What do you like about our products and services?

You are local! Your service was quick and thorough. I never thought I'd be able to get my bike into your shop. I figured you wouldn't be able to squeeze me in but you did and turn round time was fast.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Cheryl Hadley WebCyclery
What do you like about our products and services?

I have received excellent care from Zach and other employees for the last 3 years. I moved my ski purchases after the recommendation from a friend. I could not be more impressed with the care, advice, assistance, and equipment maintenance. Zach helped me achieve my goals with Nordic skis that matched my needs, and the best fit I have ever had with ski boots.

Report a concern   May 20, 2026 — Rated 10 out of 10 by David Meyer Trek Bicycle Lamar
What do you like about our products and services?

I have been very happy with the level of customer service I have experienced at this location especially in the service area.

Report a concern   May 20, 2026 — Rated 10 out of 10 by L.S. Krusty's Bicycles
What do you like about our products and services?

good place

Report a concern   May 20, 2026 — Rated 10 out of 10 by C.J. Trek Bicycle Shawnee
What do you like about our products and services?

Wide selection of product and full service for any maintenance needs.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Charlie Kennamer Trek Bicycle Golden
What do you like about our products and services?

I always get incredible customer service here. They take pride in every bike that they work on.

Report a concern   May 20, 2026 — Rated 10 out of 10 by D.V.M. NRC Bikes - Los Arcos
¿Qué es lo que le gusta de nuestros productos y servicios?

Fue buena la atención de José Juan, muy amable y paciente en explicarme cada una de las funciones de mi bicicleta.

Report a concern   May 20, 2026 — Rated 10 out of 10 by P.S. Hardcore Bikes
What do you like about our products and services?

Excellent helpful staff

Report a concern   May 20, 2026 — Rated 9 out of 10 by Ed Wallace Landis I
What do you like about our products and services?

I had a specific question and need being a Liver transplant patient who is competing in upcoming Transplant games of America cycling. I needed to decide upon a bike to accommodate my condition / safety / while being competitive. Your staff was accommodating listened to all my issues and recommended the Sirrus 2.0
I can tell you how it went it is scheduled for the end of June.
If you have a t shirt I would be glad to wear it for advertising

Blessings Ed Wallace

Report a concern   May 20, 2026 — Rated 10 out of 10 by D.H. Dakota Outdoors
What do you like about our products and services?

Service work was completed in a timely manner as promised.


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