Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   May 23, 2026 — Rated 10 out of 10 by John Kernodle Bicycle Garage Indy 82nd Street
What do you like about our products and services?

Bike was serviced same day as brought in. 50 miles in the last 2 days. Sweet.

Report a concern   May 23, 2026 — Rated 10 out of 10 by G.S.S. Pedal! Bicycle Co
What do you like about our products and services?

Small shop with knowledgeable, friendly staff

Report a concern   May 23, 2026 — Rated 10 out of 10 by C.M.M. Trek Sevilla
¿Qué es lo que le gusta de nuestros productos y servicios?

Atención al cliente, consejos 100% prácticos y reales, equipo humano, trato personalizado. 10/10

Report a concern   May 23, 2026 — Rated 10 out of 10 by Marc Richardson Big Bear Bikes
What do you like about our products and services?

Awesome service again

Report a concern   May 23, 2026 — Rated 10 out of 10 by Lori Solomon Campus Cycles - Denver
What do you like about our products and services?

Great customer service!

Report a concern   May 23, 2026 — Rated 10 out of 10 by Emily Piche World of Wheels
What do you like about our products and services?

Super friendly and helpful, the whole process of purchasing, pick up, rack install, all great. We are so happy with our new bikes and appreciate the grwat friendly service and assistance we received from the whole team during our visits. Highly recommend!

Report a concern   May 23, 2026 — Rated 10 out of 10 by James Krumenauer Trek Bicycle Houston West University
What do you like about our products and services?

Always greeted when walking in. Very helpful and explain the problem well. Tito was geeat.

Report a concern   May 23, 2026 — Rated 9 out of 10 by J.A. Trek Bicycle Burnaby
What do you like about our products and services?

Service was good, took less time than quoted.

Report a concern   May 23, 2026 — Rated 10 out of 10 by John Grimes New Moon Ski & Bike
What do you like about our products and services?

Awesome service! Hanna was kick but and spot on!

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.M. Rock and Road Cycles
What do you like about our products and services?

Great in-store service and advice

Report a concern   May 23, 2026 — Rated 10 out of 10 by R.J. Trek Bicycle Grand Blanc
What do you like about our products and services?

Josh was very friendly and knowledgable of the type bike needed for the types of surfaces frequently used. There was a park next to the Trek store with a path to test ride several bike options before making a purchase decision. After a purchase decision, Josh had two bikes with selected accessories installed and ready to take home within 90 minutes.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Chris/Nick Hamalton/Lucich Trek Bicycle Fresno
What do you like about our products and services?

The staff has been very helpful when my husband bought a new bike there and when our other bikes needed repairs. Alex and Douggie are great!

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.H. Towpath Bike
What do you like about our products and services?

The bikes were perfect. The service was outstanding.

Report a concern   May 23, 2026 — Rated 10 out of 10 by C.R. John's Cyclery
What do you like about our products and services?

Good products, good service.

Report a concern   May 23, 2026 — Rated 10 out of 10 by TREK Bicycle 福岡天神
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

車で行きやすく、駐車場と隣接している場所だと気軽に通うことができます。
提携の駐車場は満車が多く、尚且つ渋滞しているので、車でのアクセスが大変です。

Report a concern   May 23, 2026 — Rated 10 out of 10 by K.B. Trek Bicycle Denver Downtown
What do you like about our products and services?

stopped in to make an appointment and the tech took a look and did a few minor adjustments on the spot. Very friendly service. Definitely go back.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Peter Keating Cycology Bikes
What do you like about our products and services?

Thanks again Matt great customer service and kept me on the road again 👌

Report a concern   May 23, 2026 — Rated 10 out of 10 by Cris Sohmer Trek Bicycle Massapequa
What do you like about our products and services?

Great service wth knowledgeable staff that is very informative.

Report a concern   May 23, 2026 — Rated 10 out of 10 by C.R. allrid-E GmbH
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Toller Service, super Mitarbeitende, immer freundlich, hilfsbereit und kompetent.

Report a concern   May 23, 2026 — Rated 10 out of 10 by E.G. Cyclesmith - Dartmouth
What do you like about our products and services?

Friendly service, very detail oriented. Staff gives honest, helpful advice to help making an informed decision.

Report a concern   May 23, 2026 — Rated 10 out of 10 by S.Y. The Bike Doctor
What do you like about our products and services?

Friendly staff, excellent product!

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.E. Trek Bicycle Kingston
What do you like about our products and services?

prompt, friendly, problem solving

Report a concern   May 23, 2026 — Rated 10 out of 10 by F.M. Cube Store Gera
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Ich muss sehr sehr ihren Personal loben! Personal ist sehr freundlich menschlich.!
Top!
Produkte haben sehr gute Qualität!
Kann es nur weiter empfehlen!
Ich persönlich komme nur zum Service einmal im Jahr . Aber gehe immer raus mit ein Lächeln und Zufriedenheit !!!! Ist aber nur für Gera gemeint. Vg Last name removed

Report a concern   May 23, 2026 — Rated 9 out of 10 by T.C. Rutabaga Paddlesports
What do you like about our products and services?

Great selection, top quality, outstanding assistance.

Report a concern   May 23, 2026 — Rated 10 out of 10 by R.M. The Bike Doctor
What do you like about our products and services?

The staff went above and beyond to address our questions and provide solutions. The prices are very reasonable, considering the quality of the product. We are a long time, customers, and we will continue to shop here.

Report a concern   May 23, 2026 — Rated 10 out of 10 by H.B. Landis IV
What do you like about our products and services?

Hank is all around awesome.

Report a concern   May 23, 2026 — Rated 10 out of 10 by L.K. Cycle De Vie
What do you like about our products and services?

Patience and knowledge

Report a concern   May 23, 2026 — Rated 10 out of 10 by Jeri Schroeder CycleMania
What do you like about our products and services?

Just have my new bike for three days now. Riding some everyday and enjoying it very much. It’s seems like just the right bike for me.

Service was grwat

Report a concern   May 23, 2026 — Rated 10 out of 10 by K.O. RV&E Bike & Skate Fairport
What do you like about our products and services?

For such a relatively small shot, they have good stock and it was unusual to see this Electra in the color. My wife wanted with all the bells and whistles she wanted. Staff were knowledgeable and helpful when the transaction went very well. When we picked it up, we bought some accessories that they installed right away. My wife took it out for a drive and found a couple of problems that they solved immediately and we were on our way.

Report a concern   May 23, 2026 — Rated 10 out of 10 by T.M. Trek Bicycle Poole
What do you like about our products and services?

Even though extremely busy helped me out. So much appreciated


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