Customer Testimonials
Always great!
Respectful attention to each person, no matter if they are apparently an experienced cyclist or not.
Bike techs that often explain what and why and options (again, without assuming I don't know, but explains thoroughly), and propose affordable fixes.
Very helpful to all my needs and questions. Customer service is A1
Shane was great at figuring out what the best bike solution for me would be. He refurbished my beloved old bike, and it is fabulous. He got me riding again. Thank you so much.
Knowledgeable and helpful staff. Surprised me with a perfect solution to my ebike battery problem.
The GOAT - love you guys!
That Juan guy is the bomb!
Dean's not too shabby himself
Trek and its workers are so friendly, helpful, and gracious! I am so happy that I chose them to go to for my biking needs. I can't imagine better customer service.
good
The employee who helped us was very friendly, knowledgeable, helpful, and patient.
Very happy with my choice of my new FX 3. Bike
Having Shimano Cues 10 speed and other extras facilities on the bike makes long rides
much more comfortable when you have high winds and hilly roads to climb.
The staff at Trek Belmont Perth WA were very helpful, a bike shop i always go to get
good advice and quality products.
직원분들이 친절해요
Friendly, knowledgeable staff got my bike fixed right up!
Grayson was awesome 👏🏻
Adam was absolutely fantastic to work with during my initial visit and purchase! Very friendly, personable and knowledgeable. Took time with me and my son to answer all our questions and provide useful guidance and recommendations for the best bike to fit our needs. Would highly recommend working with Adam on a bike purchase. He's the main reason why we returned to purchase.
ありがとうございました！
Everyone was very friendly and knowledgeable and was able to answer any questions I had and they had personal real world experiences with all of the products
l'équipe est sympathique et donne toujours de bons conseils
Beroepsvaardigheid en natuurlijke vriendelijkheid.
I love the very long history that West Point Cycles has; they are a staple in the Point Grey and Kitsilano neighbourhoods, very knowledgeable about all aspects of bikes and cycling, and they are reasonable in their pricing, always happy and willing to help. I trust them completely with my bike, and they always do a great servicing job. I just had regular servicing on my bike, including a chain replacement. All is working great!
I have already recommended them to friends, and recently my friend Gib McEwen called them when his electric bike would not start due to a battery in a handlebar fixture that he did not know was there and needed replacing. They solved the issue over the phone, and he was thrilled that it was so easily resolved. Thank you!
Amazing staff who provide great service with a good selection of the products I required.
Great service and helpful staff!
Great staff, amazing inventory, nice renovation of store
Clear discussion on objectives and outcome.
Great follow up and always on time!
The Rockford Bike Shop Team is excellent.
Excellent staff
I’m just getting into biking and I love the fact I can go in and ask questions and everyone is more than happy to share their knowledge with me. Every employee is great to work with.
우선 제 자전거 상태에 대해 친철하게 설명해 주셨고, 정비(오버홀) 및 부품 교체 서비를 받았는데 너무 만족합니다.
Dry nice place and people
Friendly efficient service. Care about good customer service.
Good, responsive service during both in store portions of the maitenance experience!