Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 4, 2026 — Rated 10 out of 10 by S.S. Bicycle Habitat - Chelsea
What do you like about our products and services?

Eduardo explained everything I needed to know about my hydraulic brakes

Report a concern   April 4, 2026 — Rated 10 out of 10 by P.A.V.H. Trek Bicycle Walled Lake
What do you like about our products and services?

Service staff were friendly and very easy to work with. The work was done well and the bike ready when promised.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Greg Myers Free-Flite Bicycles Canton Road
What do you like about our products and services?

Great service and professional in getting repairs done. Kept up with parts received and when the work would be finished. Really appreciate the communications and quality of service.!! A++

Report a concern   April 4, 2026 — Rated 10 out of 10 by G.C. The Bike Store
What do you like about our products and services?

Your prices were better than I expected, and that Derek guy is pretty cool.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Bill Fowler Trek Bicycle Katy
What do you like about our products and services?

For myself and all of my family, we all exclusively love Trek!! So much more than just a brand name!!!!

Report a concern   April 4, 2026 — Rated 10 out of 10 by L.H. Lewes Cycle Sports
What do you like about our products and services?

Great team of people. Very friendly and knowledgeable

Report a concern   April 4, 2026 — Rated 10 out of 10 by Drennan Saul Cahaba Cycles - Homewood
What do you like about our products and services?

Good products. Great service.

Report a concern   April 4, 2026 — Rated 10 out of 10 by A.V.D.P. Trek Bicycle Ede
What do you like about our products and services?

Prima geholpen, uitstekend advies.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Y.G. Trek Bicycle Winter Park
What do you like about our products and services?

Good customer service and advice

Report a concern   April 4, 2026 — Rated 10 out of 10 by C.C. Lewes Cycle Sports
What do you like about our products and services?

New to the community, it’s nice to find welcoming and polite service. Ann is a gem.

Report a concern   April 4, 2026 — Rated 10 out of 10 by E.O. Danny's Cycles - Scarsdale
What do you like about our products and services?

Staff is courteous and their serve is thorough

Report a concern   April 4, 2026 — Rated 10 out of 10 by Scott Nolter Cedar Bluff Cycles
What do you like about our products and services?

The crew at Cedar Bluff Cycles provide a great service and are overall great people.

Report a concern   April 4, 2026 — Rated 10 out of 10 by L.E. Rides on Air Cycles
What do you like about our products and services?

friendly and helpul and not pretentious

Report a concern   April 4, 2026 — Rated 10 out of 10 by Stephen Murphy Trek Bicycle Las Vegas West
What do you like about our products and services?

I love my Trek FX 3. I purchased it online and with the instructions and the included tools, I was riding it in 45 minutes. The team at the Trek shop in Las Vegas just gave it the first tune-up and it is shifting, braking, and riding great. In and Out in a day.

Report a concern   April 4, 2026 — Rated 9 out of 10 by L.C.W. Trek Bicycle Gig Harbor
What do you like about our products and services?

I've only had a minor repair done in 20 + years, so no recent experience since Old Town.
I woke up this morning thinking the place needed: a young, 20-30 + woman bicyclist in sales, and to brighten the place up, my memory is of a dark man cave feeling.
Women add a valuable attitude and engaging element for men and women like, often prefer, talking with a like minded bicyclist.
And unless she's into Goth, she'll certainly have some ideas about brightening the place up.
I'm glad we've had a name brand, reliable bike shop in town for 40+ years, and wish Trek continued success.
If you do hire a woman think about getting another woman involved in that selection process, not just "the guys".

Report a concern   April 4, 2026 — Rated 10 out of 10 by D.T. Ray's Bike Shop - Bay City
What do you like about our products and services?

Nice selection and The guys are great

Report a concern   April 4, 2026 — Rated 10 out of 10 by Richard Beter Holland's Bicycles
What do you like about our products and services?

They do great work and fair pricing. I appreciate their quick response to fixing my bike.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Marc Borgman Wayne's Ski & Cycle
What do you like about our products and services?

Thorough, good communication great bicycle maintenance and things to keep in mind for the future. Easy decision

Report a concern   April 4, 2026 — Rated 10 out of 10 by Alex Schmidt Freewheel Bike Eden Prairie
What do you like about our products and services?

Dennis was helpfull

Report a concern   April 4, 2026 — Rated 10 out of 10 by M.C. OUTDOOR ADVENTURES
What do you like about our products and services?

Variety and quality

Report a concern   April 4, 2026 — Rated 10 out of 10 by Kurt Koczent Trek Bicycle Geneva
What do you like about our products and services?

World class service! Best place to go for your cycling needs!

Report a concern   April 4, 2026 — Rated 10 out of 10 by Kathleen Richard Trek Bicycle Henderson
What do you like about our products and services?

I have been riding TREKs since I was 15. Very trustworthy brand, very reliable, great service and so many bikes to choose from!! Finally decided upgrade to a ebike and Jonathan at TREK Henderson was knowledgeable, understanding, super friendly and even helped me load my bike into my car. Outstanding! He definitely made it to the top of my fave TREK sales people and Henderson is now in my top 5 TREK stores (still love you San Diego and Reno!). Can't wait to visit Henderson again in a month for my bike's checkup!!

Report a concern   April 4, 2026 — Rated 10 out of 10 by Brad Harris The Bike Shoppe
What do you like about our products and services?

Very helpful and friendly staff. Would highly recommend to others!

Report a concern   April 4, 2026 — Rated 10 out of 10 by Danielle White Cookson Cycles
What do you like about our products and services?

Great customer service and the staff were helpful in finding what I needed. They also offered to fit the product if I needed.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Daniel Moore Trek Bicycle Orlando College Park
What do you like about our products and services?

Fast friendly and fair price on parts and labor

Report a concern   April 4, 2026 — Rated 10 out of 10 by J.H. Martin's Cycling & Fitness
What do you like about our products and services?

Helpful and friendly customer service.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Scott Turner Big Dave's Bikes
What do you like about our products and services?

Patient and helpful! They don’t make you feel stupid when asking questions.

Report a concern   April 4, 2026 — Rated 10 out of 10 by M.S. 7 Mile Cycles
What do you like about our products and services?

Awesome staff!! Great service by expert mechanics and Vince is so knowledgeable in everything about cycling.

Report a concern   April 4, 2026 — Rated 10 out of 10 by T.C. SB Cyclery
What do you like about our products and services?

I took my bike there to be serviced. They came out to my truck and accessed the problem and fixed it right on the spot. Both employees there were very professional and polite. I will definitely go there for my bicycle needs.

Report a concern   April 4, 2026 — Rated 10 out of 10 by R.E. Trek Store of Highland Park
What do you like about our products and services?

Technician took the time to walk me through the need for each repair.


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