Customer Testimonials
Friendly informative staff. Very helpful not pushy. Answered all questions taking time to explain different bikes different options, and different price lines. They made buying a bike enjoyable.
Prompt, efficient and friendly service.
Helpful, knowledgeable, friendly staff. Very good range of products in store and also able to order.
The attentiveness you have for customers.
Caeley Gomez, General Manager, at Trek Bicycle in San Marcos, Texas is a truly outstanding employee at that shop. She took care of ever single thing I needed every step of the way. She answered every question I had in a very polite manner. She processed the work order for my bicycle and emailed me a copy before starting the work on my bicycle. She picked up my bike at the exact time she said she would be here. Made sure the service job on my bike was done right. Returned my refurbished bike with some supplies at the exact time she said she would be here. Caeley took care of everything from A to B, and she had a smile on her face and an extremely positive attitude from start to finish. Caeley is a true asset to Trek Bicycle and it was a pleasure working with her, and I look forward to working with her for any further bicycle needs I may have in the future!
One more thing: Whatever the owners of Trek Bicycle San Marcos are paying her, it's not enough!:):):)
Sincerely,
Name removed
Happy Trek Bicycle Owner
Wimberley, TX
Loved the vibe of the whole place and Jason was great to work with!
I like bicycles and I like when friendly and experienced bike enthusiasts are there to help!! Keep it up Palo Alto Bicycles
Great service and information. Just popped in for some tubes for my new gravel bike.
you had the exact replacement tires for a Specialized commuter bike bought 6? years ago from Bow Cycle, and one of your crew told me what sort of Trek bike the cop shop bought, something as a taxpayer I wondered about. Good to hear we own sturdy no frills bikes and by the way, our horsed cops curry and care for their own mounts. Cheers and no need to reply, First name removed
Top - Beratung
Great service all my questions were answered nothing was hidden
Great service, fair prices.
Knowledgeable staff and very helpful and friendly.
This is a very warm and welcoming cycling shop. Beginners and experienced alike are all treated kindly and with attention. The staff will say hi when you walk in, offer to help, or if you desire just let you browse. Claudia has great custom service along with the technicians, Dave and Alan, fixing the bikes. It feels like a place I just want to hang out....and provide them my business.
Excellent and knowledgeable service. Quick turnaround time also!
Mike the owner took good care of me. Seems like a really good bike shop.
paid attention to what I ask of them & then took care to order in all the parts & installed everything just how I wanted. Front desk very helpful & the guys in the back took care of all the details. Thank you Trek of Mount Pleasant !
Services when you need them done correctly and timely.
Friendly and warm atmosphere. Quick service
Bike was good to ride. Staff was helpful and courteous. Support local business!
Timely, professional, reliable.
Cycology is always great to deal with
The great crew @ Trek in Silverdale eagerly took on my unique challenge, repairing the parking brake on my golf pushcart, and were successful. Thanks to the entire team!
Products are great....very good quality and the service is outstanding! Staff is always helpful and there is a quick turnaround on any repair services.
as always they are extremely knowledgeable and professional and service is always the best.
Tech listened. Made helpful suggestions. Work was completed quickly. Overall great service.
Service rapide et courtois!
Merci
GREAT Customer Service
High skilled mechanics
We like the quality of Trek, we have been customers for years.
Burak Keen is nice, friendly, helpful, and very knowledgeable ... thank you
Max and First name removed