Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   December 21, 2025 — Rated 10 out of 10 by Y.M. Western Cycle - Bike Shop
What do you like about our products and services?

We thought Tim was extremely helpful, knowledgeable, honest, and did some digging to find the right bike and equipment.

Report a concern   December 21, 2025 — Rated 10 out of 10 by M.P. Fresh Air - Thunder Bay
What do you like about our products and services?

Lee was extremely helpful!

Report a concern   December 21, 2025 — Rated 10 out of 10 by L.L. Rutabaga Paddlesports
What do you like about our products and services?

Clean, uncluttered store. No pressure, yet staff is helpful and knowledgeable. Quality products only.

Report a concern   December 21, 2025 — Rated 10 out of 10 by J.P. Trek Bicycle Dunedin
What do you like about our products and services?

Salesman and service manager are great.

Report a concern   December 21, 2025 — Rated 10 out of 10 by Garry Frizzell OLIVER'S CYCLE SPORTS
What do you like about our products and services?

Quick affordable and very friendly service! Definitely will be a new customer!

Report a concern   December 21, 2025 — Rated 10 out of 10 by Tim Mitchell Pedal
What do you like about our products and services?

Expertise of the mechanics, friendly culture, fun blog, staff who actually ride bikes, quality bicycles, parts, and accessories, and inclusive shop rides.

Report a concern   December 21, 2025 — Rated 10 out of 10 by P.B. Brick Wheels
What do you like about our products and services?

Matt was very knowledgeable and helpful.
And patient 😊

Report a concern   December 21, 2025 — Rated 10 out of 10 by D.T. Kegel's Bicycle Store
What do you like about our products and services?

Great bunch of guys!!!

Report a concern   December 21, 2025 — Rated 10 out of 10 by V.A.D.D. Orrville Cycling And Fitness
What do you like about our products and services?

Plenty of quality choices in the product lines, local personal service along with the friendliness and knowledge of the staff. All makes your shop worth coming back to, and well worth our visits. Thanks All.

Report a concern   December 21, 2025 — Rated 10 out of 10 by J.T. Trek Bicycle San Antonio West
What do you like about our products and services?

Mike and crew were very helpful! Great service!

Report a concern   December 21, 2025 — Rated 10 out of 10 by J.S. Ray's Bike Shop - Midland
What do you like about our products and services?

Everything.

Report a concern   December 21, 2025 — Rated 10 out of 10 by J.H. Trek Bicycle Clear Lake
What do you like about our products and services?

Help with getting a new seat and properly adjusted. Stayed late to do it. Gabriel.

Report a concern   December 21, 2025 — Rated 10 out of 10 by J.T. Trek Bicycle Saratoga Springs
What do you like about our products and services?

Easy to work with.

Report a concern   December 21, 2025 — Rated 10 out of 10 by TREK Bicycle 東京池袋東口
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

トレックの店員さんは知識が豊富で、すでに一台所有していることを踏まえた上で話を進めてくれました!現車との違いや使い分けも具体的に説明してくれて、無理な売り込みがなく信頼できる対応だと感じました!
試乗やフィッティングについても的確な助言があって、実際の乗り味を重視した提案が印象的でした。パーツ交換や今後のカスタム相談にも親身に応じてくれて、長く付き合えるショップだと感じました!
同い年の店員さんと言うこともありとても話しやすくて良かったです!

Report a concern   December 21, 2025 — Rated 10 out of 10 by Gene Newmier Easton Cycle & Sport
What do you like about our products and services?

Wonderfully friendly and helpful staff who are very knowledgeable. Ryan knew what I was looking for, contacted me when he had a bike arrive that fit the bill for what I was looking for
Highly recommend Easton Cycle and Sport!

Report a concern   December 21, 2025 — Rated 10 out of 10 by TREK Bicycle 松山
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

製品、対応、共に満足しております。
今後もよろしくお願いします。

Report a concern   December 21, 2025 — Rated 10 out of 10 by C.D. Walt's
What do you like about our products and services?

Friendly and knowledgeable staff

Report a concern   December 21, 2025 — Rated 10 out of 10 by Aaron Henneman Trek Bicycle Arnold
What do you like about our products and services?

Customer service was great. He explained everything thoroughly and was very nice.

Report a concern   December 21, 2025 — Rated 10 out of 10 by M.D. Trek Bicycle Walled Lake
What do you like about our products and services?

Very good service and communicated well! Bike came back very clean and much work was done to make it almost like new.
On the sales part of Trek, looking at a newer gravel bike since Trek no longer offers sales nor bike club discounts, it opens up the gamut of other brands to cross shop, Specialzied, Pivot, Canyon, etc. Going “premium” means you compete against everyone else…

Report a concern   December 21, 2025 — Rated 10 out of 10 by A.A.C. Trek Bicycle Monterrey San Pedro
What do you like about our products and services?

Siempre lo máximo ir a Trek

Report a concern   December 21, 2025 — Rated 10 out of 10 by Scott Gordon Trek Bicycle Dunedin
What do you like about our products and services?

Very professional charged me for the work that I needed, not the work that I thought I required. So my bill was cheaper than I expected

Report a concern   December 21, 2025 — Rated 10 out of 10 by Kathy Aman Steiner's Valatie
What do you like about our products and services?

Garrett was the BEST at boot adjusting!

Report a concern   December 21, 2025 — Rated 10 out of 10 by Alamu Durand Trek Bicycle Burnaby
What do you like about our products and services?

Amazing service, great buy buy program on kids bikes. And really good vibes.

Report a concern   December 21, 2025 — Rated 10 out of 10 by M.J. Trek Bicycle Summit
What do you like about our products and services?

Great service, great product, good explanations!

Report a concern   December 21, 2025 — Rated 10 out of 10 by Glenn Davis Infinity Bicycles - Orange Beach
What do you like about our products and services?

The repair and improvement installed on my wife's bike was completed in a timely and thorough manner
Well done

Report a concern   December 21, 2025 — Rated 10 out of 10 by B.C.H. Harper's Cycling & Fitness
What do you like about our products and services?

Greg replaced my Domane headset bearing like a pro. I trust him with my bike because he's got the tools and the skills to service components on high-end bikes.

Report a concern   December 21, 2025 — Rated 10 out of 10 by Jonathan Duersch Trek Bicycle Fairfax
What do you like about our products and services?

Jack leads the service department and is a great mechanic. I Own 5 mountain bikes two hybrid bikes and a road bike. I have been with this shop for several years now. Management is great to work with as well.

Report a concern   December 21, 2025 — Rated 10 out of 10 by S.W. Cyclesport
What do you like about our products and services?

Hands down the best bike shop I’ve ever been to. Knowledgeable staff, great product line and excellent mechanical work

Report a concern   December 21, 2025 — Rated 9 out of 10 by John Knebel OLIVER'S CYCLE SPORTS
What do you like about our products and services?

Staff was friendly and knowledgeable.

Report a concern   December 21, 2025 — Rated 10 out of 10 by J.P. Fresh Air - Thunder Bay
What do you like about our products and services?

Quality products and fantastic customer service. Bought my son a bike and they’re always quick to help out with any questions or service.


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