Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 4, 2026 — Rated 10 out of 10 by John Wingfield Jax Bicycle Center - Murrieta
What do you like about our products and services?

I dropped off an old Trek bicycle and asked if it was worth the price of repairs and was advised that it was as the repairs were about half the price of a new one. Two days later I picked it up and it looks and feels like new. Andrew was attentive to what I said and thorough with his counsel.

Report a concern   April 4, 2026 — Rated 10 out of 10 by D.D. Trek Bicycle Ellicott City
What do you like about our products and services?

The service person was very nice and helpful.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Alex Joyce Bicycle Connection - Cockeysville
What do you like about our products and services?

Excellent customer service. Knowledgeable and very helpful

Report a concern   April 4, 2026 — Rated 10 out of 10 by E.B. Trek Bicycle Boulder
What do you like about our products and services?

Chris was unbelievably helpful getting my wife's gravel wheelset set up. Some of the best customer service I've ever received. I'll be back!

Report a concern   April 4, 2026 — Rated 10 out of 10 by C.S. Freewheel Bike Eden Prairie
What do you like about our products and services?

Great price/value of products with knowledgeable staff to assist you with finding your best fit.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Jack Shaffer Cycle Werks
What do you like about our products and services?

Customer, friendly, knowledgeable, and efficient thank you very much

Report a concern   April 4, 2026 — Rated 10 out of 10 by L.H. North Division Bicycle
What do you like about our products and services?

Great prices and solid staff.

Report a concern   April 4, 2026 — Rated 10 out of 10 by H.B. Woolley G's Bike and Fitness
What do you like about our products and services?

Woolley G’s knows their customers and can customize to their needs and wants.

Report a concern   April 4, 2026 — Rated 10 out of 10 by S.S. Bicycle Habitat - Chelsea
What do you like about our products and services?

Eduardo explained everything I needed to know about my hydraulic brakes

Report a concern   April 4, 2026 — Rated 10 out of 10 by P.A.V.H. Trek Bicycle Walled Lake
What do you like about our products and services?

Service staff were friendly and very easy to work with. The work was done well and the bike ready when promised.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Greg Myers Free-Flite Bicycles Canton Road
What do you like about our products and services?

Great service and professional in getting repairs done. Kept up with parts received and when the work would be finished. Really appreciate the communications and quality of service.!! A++

Report a concern   April 4, 2026 — Rated 10 out of 10 by G.C. The Bike Store
What do you like about our products and services?

Your prices were better than I expected, and that Derek guy is pretty cool.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Bill Fowler Trek Bicycle Katy
What do you like about our products and services?

For myself and all of my family, we all exclusively love Trek!! So much more than just a brand name!!!!

Report a concern   April 4, 2026 — Rated 10 out of 10 by L.H. Lewes Cycle Sports
What do you like about our products and services?

Great team of people. Very friendly and knowledgeable

Report a concern   April 4, 2026 — Rated 10 out of 10 by Drennan Saul Cahaba Cycles - Homewood
What do you like about our products and services?

Good products. Great service.

Report a concern   April 4, 2026 — Rated 10 out of 10 by A.V.D.P. Trek Bicycle Ede
What do you like about our products and services?

Prima geholpen, uitstekend advies.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Y.G. Trek Bicycle Winter Park
What do you like about our products and services?

Good customer service and advice

Report a concern   April 4, 2026 — Rated 10 out of 10 by C.C. Lewes Cycle Sports
What do you like about our products and services?

New to the community, it’s nice to find welcoming and polite service. Ann is a gem.

Report a concern   April 4, 2026 — Rated 10 out of 10 by E.O. Danny's Cycles - Scarsdale
What do you like about our products and services?

Staff is courteous and their serve is thorough

Report a concern   April 4, 2026 — Rated 10 out of 10 by Scott Nolter Cedar Bluff Cycles
What do you like about our products and services?

The crew at Cedar Bluff Cycles provide a great service and are overall great people.

Report a concern   April 4, 2026 — Rated 10 out of 10 by L.E. Rides on Air Cycles
What do you like about our products and services?

friendly and helpul and not pretentious

Report a concern   April 4, 2026 — Rated 10 out of 10 by Stephen Murphy Trek Bicycle Las Vegas West
What do you like about our products and services?

I love my Trek FX 3. I purchased it online and with the instructions and the included tools, I was riding it in 45 minutes. The team at the Trek shop in Las Vegas just gave it the first tune-up and it is shifting, braking, and riding great. In and Out in a day.

Report a concern   April 4, 2026 — Rated 9 out of 10 by L.C.W. Trek Bicycle Gig Harbor
What do you like about our products and services?

I've only had a minor repair done in 20 + years, so no recent experience since Old Town.
I woke up this morning thinking the place needed: a young, 20-30 + woman bicyclist in sales, and to brighten the place up, my memory is of a dark man cave feeling.
Women add a valuable attitude and engaging element for men and women like, often prefer, talking with a like minded bicyclist.
And unless she's into Goth, she'll certainly have some ideas about brightening the place up.
I'm glad we've had a name brand, reliable bike shop in town for 40+ years, and wish Trek continued success.
If you do hire a woman think about getting another woman involved in that selection process, not just "the guys".

Report a concern   April 4, 2026 — Rated 10 out of 10 by D.T. Ray's Bike Shop - Bay City
What do you like about our products and services?

Nice selection and The guys are great

Report a concern   April 4, 2026 — Rated 10 out of 10 by Richard Beter Holland's Bicycles
What do you like about our products and services?

They do great work and fair pricing. I appreciate their quick response to fixing my bike.

Report a concern   April 4, 2026 — Rated 10 out of 10 by Marc Borgman Wayne's Ski & Cycle
What do you like about our products and services?

Thorough, good communication great bicycle maintenance and things to keep in mind for the future. Easy decision

Report a concern   April 4, 2026 — Rated 10 out of 10 by Alex Schmidt Freewheel Bike Eden Prairie
What do you like about our products and services?

Dennis was helpfull

Report a concern   April 4, 2026 — Rated 10 out of 10 by M.C. OUTDOOR ADVENTURES
What do you like about our products and services?

Variety and quality

Report a concern   April 4, 2026 — Rated 10 out of 10 by Kurt Koczent Trek Bicycle Geneva
What do you like about our products and services?

World class service! Best place to go for your cycling needs!

Report a concern   April 4, 2026 — Rated 10 out of 10 by Kathleen Richard Trek Bicycle Henderson
What do you like about our products and services?

I have been riding TREKs since I was 15. Very trustworthy brand, very reliable, great service and so many bikes to choose from!! Finally decided upgrade to a ebike and Jonathan at TREK Henderson was knowledgeable, understanding, super friendly and even helped me load my bike into my car. Outstanding! He definitely made it to the top of my fave TREK sales people and Henderson is now in my top 5 TREK stores (still love you San Diego and Reno!). Can't wait to visit Henderson again in a month for my bike's checkup!!


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