Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.P. Brant Cycle
What do you like about our products and services?

Friendly and knowledgeable staff, efficient service, good product selection

Report a concern   March 31, 2026 — Rated 10 out of 10 by G.O. Summit Bicycles - Burlingame
What do you like about our products and services?

Nice people

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.A. Phat Tire Fayetteville
What do you like about our products and services?

Bike is great and the people working there know their stuff! Service is great too. Highly recommend.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Scott Signorini Trek Bicycle Dunedin
What do you like about our products and services?

The personnel were friendly and I was able to pick up my order in a quick and efficient manner. Thank you!

Report a concern   March 31, 2026 — Rated 10 out of 10 by D.S. Klever Fahrradprofi
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Die Beratung

Report a concern   March 31, 2026 — Rated 9 out of 10 by J.G. Suso Bike
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

schnell und unkompliziert

Report a concern   March 31, 2026 — Rated 10 out of 10 by Brett Nix Trek Bicycle Columbia Maryland
What do you like about our products and services?

It was a great experience for my son and me. Paalo assisted us in picking the right bike. He made sure my son was happy with his choice and helped him understand how to properly use and care for his new bike. Trek has made my son a loyal customer. Thank you for caring! 🙌🏾

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.E. Bikestore Raschau
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Wir sind immer top beraten wurden, freundlicher Umgang mit uns als Kunden.
Der Rad-service wurde sehr gut durchgeführt.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Heidi Gingg 2nd Avenue Sports
What do you like about our products and services?

ALWAYS accommodating and kind!!

Report a concern   March 31, 2026 — Rated 10 out of 10 by D.T. Trek Bicycle Oro Valley
What do you like about our products and services?

Excellent individualized service repairs. Very welcoming, knowledgeable and speedy also

Report a concern   March 31, 2026 — Rated 9 out of 10 by E.E. Trek Bicycle Winter Park
What do you like about our products and services?

Convenient location, very knowledgeable mechanic and good overall service!

Report a concern   March 31, 2026 — Rated 10 out of 10 by R.S. Wild Rock Outfitters
What do you like about our products and services?

Great selection and great service. Dwight is a great employee!

Report a concern   March 31, 2026 — Rated 10 out of 10 by J.Z. Trek Bicycle Melbourne
What do you like about our products and services?

Needed new tubes and is was done without a wait

Report a concern   March 31, 2026 — Rated 10 out of 10 by Anna Macdonald Blue Ridge Cyclery
What do you like about our products and services?

I’ve been a customer for many years and always appreciate the top notch service and products in the service and sales departments, thank you!

Report a concern   March 31, 2026 — Rated 9 out of 10 by Marc Lindbloom SIERRA E-BIKE
What do you like about our products and services?

The products have been quality and the service is very friendly, responsive, and knowledgeable about their products!

Report a concern   March 31, 2026 — Rated 10 out of 10 by L.G. Bushtukah - Richmond
What do you like about our products and services?

Excellent service. Very helpful and knowledgeable staff!

Report a concern   March 31, 2026 — Rated 10 out of 10 by A.S. Landry's Bicycles - Needham
What do you like about our products and services?

The service team did an awesome job on all 4 bikes!!! I love their attention to details.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Filip Kostov Bicycles Plus
What do you like about our products and services?

Always great customer service.

Report a concern   March 31, 2026 — Rated 10 out of 10 by G.H. (Operated by Bike Control Pro Shop)
What do you like about our products and services?

The patience of the staffs to customer needs was beyond ecpectation. The bike was great first time able to go up the hill near my residential area by cycling using trek bike compare to the previous bike, I have to push the bike up the hill. Thank you.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Mark Greytak Big Sky Cycling - Helena
What do you like about our products and services?

Loyal customer for decades. BSC is always incredibly helpful and never condescending.

Report a concern   March 31, 2026 — Rated 10 out of 10 by J.S.B. Freewheel Bike Eden Prairie
What do you like about our products and services?

Service staff was excellent

Report a concern   March 31, 2026 — Rated 10 out of 10 by W.K.L. Cycle Solutions - Uxbridge
What do you like about our products and services?

Personal touch to the service and communication.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Andy Mcdermott Trek Bicycle Chicago Wicker Park
What do you like about our products and services?

Everyone at the shop is very knowledgeable and nice. I will definitely continue to come back for services and supplies.

Report a concern   March 31, 2026 — Rated 10 out of 10 by John Savelkoul Freewheel Bike Grand Ave.
What do you like about our products and services?

Friendly and quick service

Report a concern   March 31, 2026 — Rated 10 out of 10 by A.B. Free Flight
What do you like about our products and services?

Simon was awesome and helped my son pick out his new bike. He spent a lot of time helping us make decisions on the sizing, style, and color. This will be my son's "forever" bike after outgrowing his previous Trek bike. I would highly recommend Free Flight and Simon! Thank you!

Report a concern   March 31, 2026 — Rated 10 out of 10 by W.P. EAST COAST BICYCLES
What do you like about our products and services?

I’m area along time with any equipment that’s needed for riding

Report a concern   March 31, 2026 — Rated 10 out of 10 by P.R. Easton Cycle & Sport
What do you like about our products and services?

Friendly staff and reliable service.

Report a concern   March 31, 2026 — Rated 10 out of 10 by S.L. McCooey's Cycle
What do you like about our products and services?

Friendly & helpful staff. Great line of products!

Report a concern   March 31, 2026 — Rated 10 out of 10 by Fred Hoblit Main Street Cycles
What do you like about our products and services?

Bob was super helpful in diagnosing and helping resolve a DI2 battery issue!

Report a concern   March 31, 2026 — Rated 10 out of 10 by S.Y. Trek Store Chattanooga
What do you like about our products and services?

Friendly and thorough service.


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