Customer Testimonials
Very helpful
Great customer service and ability to test the product
Staff is super friendly and the shop is open and clean.
The great friendly team who work so hard to help
Honest quick repairs!
Loved the service. Drove from Lake Wales to st. Augustine to get my husband's tires done with tannus had to leave by early Saturday morning so he could go to work that night. They got the job done and we were on the road by 8:39 am. Thank you very much. Very nice people worth the drive. They know what they are doing and selling.
Evan is great service manager and the technicians are excellent.
Quality bikes with top notch customer service. I drive passed other shops to go to Trek without hesitation.
Dino and the three other satff were very helpful and helped me get my bike back on track.
Joey was a rider with knowledge of the history of the bike I bought my son. And a rider too. Everything you need for you bikes there too .
Great team! Everyone is always friendly and helpful.
The selection of bikes is incredible, but what impressed me most was the vibe in the shop. Everyone is so friendly and helpful. Customer service is top-notch. It's a cool place to be! We'll definitely be back for all our biking needs!
Very good service
Love the crew keeping my bike in top shape, and they remember me even if I havent been there in a while! Always appreciate the friendly service
The technicians at Trek Pasadena are exceptional. I leave knowing what they did and why. Never an upsell.
satisfied costumer
appreciate the help finding what I needed
Produits de qualité et acceuil très chaleureux
Staff is knowledgeable quick and efficient.
You are not necessarily like or disliked but you are the ONLY game in proximity to me. There are things I expected and didn’t receive. Showing me an overview of my computer ( bought from you) functioned. Checking my seat height on my bike you finished the assembly of and recommendations. Ask to bring the bike back after the cables and wires were broken I ( sometimes they stretch and lose calibration). I mentioned I needed a helmet ( Why was this not mentioned) and nobody mentioned gloves which I still don’t have. Will I come back? Absolutely. Will I buy a bike from there. Yes cause remember I said they are the only game in proximity. Two Treks in the queue.
Amazing selection. Knowledgable, helpful staff.
I like that it’s a local place that’s been around for as long as I can remember. It feels familiar and consistent.
Great service. Friendly and knowledgeable. Products are great. Will come back again. Jesse is awesome!
Best service experience of any shop we have ever visited
Always the best service. So helpful and knowledgeable. Friendly too
Very helpful and knowlegable staff.
Service was amazing
The product appears to be excellent. The staff are knowledgeable and explained the bike functions in a methodical way without any pressure to buy. Upon returning to purchase an accessory I was greeted by name.
The service was amazing. Diagnosed and fixed my sons bike quickly and affordably.
Local store. Always been here. Long term employees. Great personalize service. Already recommended it to several friends and family over the years.