Customer Testimonials
Best bike shop I’ve ever experienced!
Knowledgeable
Efficient at troubleshooting
Able to do a great job at reasonable prices!
I haven’t tried them yet but service from Everett was outstanding
Repaired as requested.
Staff was so friendly snd helpful. The technician did a great job of getting my bike ready for summer. He knew my bike and took care of getting it updated. I liked how friendly snd welcoming everyone in the shop was.
Products are great, and the crew you have working there are really a good bunch of guys. Caiden has really gone out of is way for us.
Super fast and great service!
Everybody is very welcoming to cyclists of all ages and abilities and after one or two visits, they all seem to know you. All staff are very knowledgeable and, obviously, are avid cyclists themselves and anxious to pass on their knowledge. I learn something new every time I go there.
Schneller wechsel der bremse am Fahrrad meines Sohnes.
Quick service always friendly and helpful!
Very professional service. Excellent guidance to find a bike that fit my needs.
Was done much quicker than I was expecting. Nicely done
Quick service on tire change. Other large selection of levels of mountain bikes.
Knowledgeable and helpful staff
Tolles Prudukt
Toller Service
Top Shop
Amazing experience and the staff was very helpful!!
Great selection and awesome staff
Johnny, the owner, is very pleasant and knowledgeable.
Noah was responsive and kept us updated on our bike rack delivery date. He put it together and installed it on our van the morning after it arrived. Great customer service.
Quality products as well as friendly and knowledgeable staff
Josh did an excellent job building up my bike to my specifications from scratch.
The service was very good, keep up the good work, and the prices are very reasonable.
Friendly, prompt and fair. Everything you want from your bicycle repair shop. I would recommend them for sure.
Dogs greeting me at the door; that's #1. Plus, always receiving genuine and consistent trustworthy service. Rockford Bike Shop ROCKS!
Oliver was friendly, very knowledgeable and worked on my bike promptly.
Pat and the guys at the West Ashley (Charleston) location are always super nice, extremely knowledgeable, and always happy to answer any questions. Always a positive experience when visiting the store. I do my own wrenching, but on those occasions when I’ve needed help from the pro’s, I’ve always been more than pleased with the results. Can’t recommend enough.
The Trek bikes are excellent as is everyone working at this location
Straight forward advice on my two ancient bikes. Fixed the best option at a fair price. Nice people.
I needed new chain, wheel bearings and bottom bracket and the staff went over a range of options and prices and also the possibility to need new cassette and chain ring and prices for those. We agreed on a price to cover the essentials and at what price additional approval from me would be needed.
In the end the new cassette and chain ring were not recommended, saving me some money. I just got back from a test ride and the bike felt very good so their assessment seems to have been good.
The staff here are very capable and helpful and good at explaining and communicating. They previously serviced my shocks and lockout after other shops said they don't do that, so now Broken Spoke is my default and reliable place for service.
Their pricing is fair and they provide a detailed breakdown of their work and costs for labor and parts and I appreciate them greatly.
Excellent service and really kind staff!
Fast friendly service and the parts I need to repair my bike.