Customer Testimonials
The staff and reasonable prices
People are kind. They like what they do and like people. It is a positive environment and everyone feels welcome
Very friendly staff and reasonable pricing.
You caught a problem on my bike that 2 other shops in the Chippewa Valley missed. At checkout, we love the detailed run-down of the service was done. The guys in the shop are all super nice & great at customer service.
A very knowledgeable staff
Professional staff are very friendly and patient.
This is our second time purchasing a bicycle for our daughter, and we continue to be impressed.
The trade‑in program and the service maintenance program are both excellent.
Friendly, helpful & knowledgeable people, good environment too
I bought my full suspension bike from them and they took care of me. I just recently brought my fuel ex-e in for service and a Di2 upgrade install. They are knowledgeable and have tips for doing things yourself. Plenty of gear and if they don't have it, they can order it for you.
Very friendly and knowledgeable staff. This has been a go to place for my last 10 years in Bend, for road bikes and cross-country skiing equipment. Bike repairs have been fabulous. Always a warm welcome!
There isn't anything not to like
Repair services are to the point, no unnecessary sales gimmicks, just genuine service.
I trust my bikes with them. Recommend 10/10
Very friendyand helpful
Michael was very helpful and kind, not only to my family but to every customer who came in the shop as well as all other employees there.
Knowledgeable and great communication
Staff are great
Great service great location and just overall great folks there! Thanks!!
Excellent service
Very helpful
Friendly service. I was going out of town and pressed for time. They performed the safety check immediately so I could get out the door. Thank you.
Service is quick. Also staff is very knowledgeable about what needs to be done & do it. Chain measure done explained, cost, oked, chain in stock, taken care of.🙂
We purchased a bike at Gateway yesterday. And I've already referred the company to another family member this morning. The staff was knowledgeable and easy to talk to. We didn't feel pressured. And the overall environment was just, comfortable. Very satisfied from the moment we walked in to the moment we walked out.
I have not used the products.
The service is Excellent!
Staff are very friendly, knowledgeable, and helpful.
Fantastic! Pete took on an issue we thought we had the solution for and then took the time when that was not the solution to try everything possible to find another solution. In the end I already had the solution all along. Thank you Pete.
Staff is excellent, thanks!!
Tom was exceptional. He helped me evaluate, build, and worked with me every step of the purchase. I ordered my bike and it was custom built and delivered in just over a week. The entire team, Caleb, Sarah, etc was as excited about “new bike day” as much as I was and helped me with the finishing touches - filll my burrito bag, make sure I had all of the right tools to ride endlessly on my bike! The shop also has an exceptional care plan included. My husband is shifting all of his maintenance and gear needs to Hyland because the team was so amazing to work with!
I absolutely love kegel's and the people that work there. They're very helpful and knowledgeable! I will be back for something soon! 😂
The people were friendly, competent and clearly love bikes and cycling.
Personal, friendly assistance, very knowledgeable and efficient staff/repairs done in a timely manner and expertise. My new go-to bike service center. Highly recommend to my friends!!
Excellent timely service beyond expectation. Very pleased with service. Staff took the time to explain service provided.