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based on 2143 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Consistent, reliable and friendly
Very happy with merry maids
Service is very dependable.
Good service from both the agency and the cleaning experts.
Really liked my team. Worked hard did a great job and were very friendly.
The customer service is exceptional. The cleaning crews are fantastic and i am treated as if im important. Perfect
Great cleaning and always smells fresh after.
Accidentally pressed wrong number. Am happy with service.
The services were very good, I wasn't sure what to expect but was pleasantly satisfied. Although the I don't know the products that were used, there wasn't an overwhelming smell of chemicals in the apartment.
Speed efficiency personable. Jean and crew do a fantabulous job. Thanks to them
Theresa is terrific. The ability to have the same person come to my house gives me confidence that the work is going to get done well, with a level of care and commitment. While you've reached a level of over communication, I do appreciate always being informed if there are any changes in timing or personnel. I also appreciate that you seem to care about your workers - the people who actually come and clean. That is also important to me.
The Merry Maids are always dependable, punctual, personable
and do a very. thorough job.I also appreciate the products in use.
There were a few missed items. Some I saw and were corrected but a few areas were still dusty. I would also have liked items in the bathroom to be put back in place instead of left on the vanity from the floor and shower.
Same person comes and respects my home
I wish I could’ve scheduled a specific time because my schedule was a little thrown off because I had to make sure I was close by in case they were on the way. Also I just feel like it wasn’t a good deep cleaning
So far, everything!
The service lived up to my expectations. I came home to a very clean apartment and I am happy I chose Merry Maids.
The team arrived right on time and worked diligently!
The products they used were so much more efficient than anything we have bought ourselves!
I have always had good service with Merry Maids in the long time that I've had them. I would definitely recommend them to others.
dependable service.
Good teams,no problems
I am very happy with your services but I find that advice to others is unwelcome in most instances.
Thorough dusting and vacuuming
On time professional and courteous.
It would be nice to have the same group (or one) come more regularly rather than have different people all of the time. Train them to see as he home owner sees: cobwebs in distant corner, etc. Replace bathroom mats after the floor dries, etc.
Thanks for asking
My monthly service from Kevin is swift but also thorough, and very responsive to any special need I may have.
the house is a joy after visit from a Merrt Maid nd the MM is so professional and able.
Cheerful, friendly people who worked well together, asked questions when they needed more info, and did a wonderful job on our home. I had forgotten to mention respiratory difficulties to ammonia when making the appointment, but did mention first thing to the team. They immediately checked all products for ammonia, even though they were fairly sure there was none in their products. I'm still smiling as I look around my beautifully cleaned home.
terry gets right to work and does a thorough job. she is pleasant even on hot and humid days.
First, the crew and cleaners are always friendly, courteous, and kind. They are largely why we haven't cancelled our subscription.
However, for the amount of money we are paying every 2 weeks, I'm second guessing whether this is worth the money. It is certainly not to the level of clean that I'd like for the cost - the windows aren't included in the package, there is still always some dust lingering after they leave (again, not the crew's fault - it's just not included in the packaging), and I always end up vaccuming a few days after they leave and come up with a vacuum full of dog hair/dust.
We have really enjoyed seeing our cleaning crew every 2 weeks. But, for the price, I would expect significantly more cleanliness.
Each week, I continue to ask myself if it is worth it. I haven't gotten to the point of canceling yet, but I'm always just on the brink of it.

Thank you for cleaning our home! It was amazing.