What our clients think of us!

the two women who came last time did a great job!!

Friendly staff, thorough cleaning, unobtrusive, very happy with my services.

My main objective in hiring Merrymaids was to insure that the detail things in my home were maintained as I am unable to keep up with those things, ie: dust on top of curtains, blinds, baseboards, pictures,ceiling fans and furniture is done as well as my floors and bathrooms to be cleaned.
I have had several lady's come and clean and overall they have been good however, I have had dust on the top of my bedroom curtains for almost 2 months now, my wood stairs and hallway upstairs floor has not been washed in about the same amount of time, my master bath shower base needs a stronger solution whereas I end up re-cleaning it again. The window sills, shelving and cabinets in my kitchen have not been wiped down in I don't know how long. I am just a bit frustrated but am always too busy to take the time to call so if you could address these issues it would be make me so happy.
Sincerely,
First name removed

My apartment looks and smells clean.

NOT A THOROUGH JOB. I WOULD LIKE TO CANCEL MY CONTRACT. THANK YOU

Everything.

consistency, depending on the assignee for the cleaning - some are definately better than others.

do more dusting

I am not sure what products are used but everything seems OK. The cleaning is always thorough and they leave a note about what was done. I think you should try to market your services to other people in The Towers. There are over 400 units here.

The last cleaning a bedroom was skipped and no paperwork was left. I called and left a message with the office when I got home - no reply, no follow up.

Although it's still better than doing the cleaning myself, there is so much they don't clean that it becomes frustrating to come home on days that they've been there.

professional, always do a great job.

Friendly and experienced.

The cleaning is quite superficial- the floors still have dirt and spots, the table and counters were wiped but not scrubbed, and the don't get edges.
I don't get a note to tell me what they did and where they focused.
They only stay 1hr (for $100, I would expect them to stay longer and be more thorough).
They do not come at a consistent time so I have difficulty planning.
And it seems to be different cleaners each week, so I don't know if they even do focus, or know what was done previously.
Overall, I've been disappointed with the quality- I don't feel it is a good value.
I am considering whether to cancel the service.

Consistency of service is very important to me. Your employees are consistently cheerful and open to feedback and suggestions. Very nice!

The place doesn't fell clean at all. Nothing of my kids toys is even put away in obvious places.
The furniture is not cleaned or wiped or even dusted.
On the kitchen, the sink is not shining, the counter tops are not bleached the appliances with obvious dust are not even wiped.
The bathroom, I keep needing to remind the staff to brush the floors and use bleach.
If I am present I will always remind them , this is rare to happen because we tend to leave the unit before they come.
The cleaning before last, the bathroom smelled of urine for 2 days and I had a hard time getting rid of the smell, I didn't bother to report that because I got fed up and I just wanted to cancel. They called me saying the staff is changed and I was assigned a new team in another location, so I said I will call to cancel but I was busy and I didn't and I was surprised to find someone already come in to clean although they didn't call to confirm. But I let them finish the job.
The staff has changed and better result was done. But usually this is not the case.
There is dust on the bathroom toilet, counter by the window and again it is obvious and doesn't get cleaned.
I feel the staff really clean by the mm and not the way their houses to be.
I pay allot of money but I don't get near what I expected .
I kept the service because I signed up for 16 services, but even though the staff that is assigned to my unit is changed I am concedering stopping the service.

It seems that my cleanings are not the quality that they used to be. I have taken to doing a few of the things missed myself but there is a limit as to what I can or should do with my health situation.

What can be done to get back to the way it used to be?

I may be spoiled from my last cleaning company but I am very disappointed in the servioce. Routine things that I expect cleaned are not.The person was here alone for just over two hrs. Fpr 115.00 dollars that is just not acceptable. THis house needs at least 3-4 hrs by a single person. No way can everything be done well in that short a period of time. Soprry...

Service is really expensive compared to competitors.

Inconsistency of cleaning staff - different people each time, don't know the house nor the guidelines established, leads to inconsistency in quality of cleaning services
No advance notice regarding time of arrival although I have asked for this several times.

I put an empty trash bag on the door where the trash is kept. The first week it was ignored and no trash was emptied. I called and the next week the trash was emptied but a new trash bag was not put in the container. Also, the burners (the silver part under the burners) need cleaning, I gave this info to the Merry Maid person when I called, they said no problem, and when I came home they were not cleaned. I'm not talking about inside the stove (which I realize costs extra), just the silver parts on top of the stove (electric) that need to be cleaned.

I am able to have the same person- so she knows the house and has a better sense what needs to be addressed -- over and above the planned cleaning focus.

My house is large and whenever you send one person there are just lots of small things not done. I don't think the baseboards in my small bathroom are ever dusted (until I do it). I like Merry Maids because you are very reliable and your employees treat my home and belongings respectfully. But I get solicitations from other companies every day and I am tempted to go elsewhere because Merry Maids charges top dollar -- and does not deliver top service.

Dianne, the young woman who came to our house in January, did a very good job.

They need to clean under furniture, they say the do that and the two times they have cleaned my house I still see dust bunnies everywhere..

The team never shows up. And when they do they do not clean right. The sink was not cleaned, the toilet, the bath, the dining room table and floors were not cleaned. Very disappointed!

The cleaning team does a thorough job in all areas of the condo.

Better attention to details. Such as cleaning the floor BEHIND the door.

Walk through at end of first visit

The two women who come now consistently are excellent !