What our clients think of us!

The first two weeks were great. Last week we scheduled for 9:30AM and they arrived at 12:30. They were upset that the bathrooms were occupied. (they were not at 9:30) and we had a mix up on the number of rooms to be cleaned. They did ask us to check thier work and we did not because the first two weeks were so good. If I had checked, I would have noticed one of the rooms was not cleaned. Lesson learned. In consistency is my issue.

I'm not sure disappoint is the correct word. I've been with this service for nearly a year now, and still can't get a correct time as to when Merry Maids is going to show up. A few weeks ago, I requested 2 cleaners to come to my house early as I had an event to attend. I was assured Merry Maids would arrive at 8:30AM, but they didn't show up until 9:14AM, that's unacceptable. You definitely have to resolve the time issue and advise your customers the night before when to expect your staff. I should not have to call every other week.

The crew I had did a great job cleaning my new house to get it ready for us to move in. They were personable and got their work done. I would recommend them to friends and if I ever selected to use a service on a regular basis I would want the same crew.

Staff always calls the day before they are coming. Friendly staff and good work.

Consistency of cleaning level varies by visit

As I've said many times -- Merry Maids is very expensive and many of my friends wouldn't be able to afford it. Also, the service is inconsistent; sometimes good and sometimes not.

House was very poorly cleaned at an outrageous price. The supervisor was accomodating and did bring a second crew the next day to do over a grat deal of the work. I would not use the service again.

Increased attention to detail

my kitchen was not even cleaned - counters were not wiped down and trash still on floor and counter...... job was definitely not completed. I paid $170 and feel like I might have gotten a $50 cleaning. Even bags of trash left on floor in front of kitchen sink.

I keep a pretty clean house on my own so when I hire professionals I am looking for attention to details I don't have time to get to. The first crew did a pretty good job but forgot to clean the ceiling of the microwave, a shelf of little knickknacks wasn't dusted and there were fingerprints on the wood of the TV stand. The second time crew was not thorough at all. The house did not smell clean even though I asked for bleach or ammonia in the bathrooms. There were food stains on the kitchen cabinets. The blanket over the master bed had not been vacuumed and had cat hair on it. There was dust behind the TV on its stand. My husband said they were done in less than an hour. I can see why.

dependability and follow-through on communications

scheduling issues

House was clean and looked fantastic!

no comment about the products, but the cleaners usually do a good job, and sometimes do an excellent job. they always conduct themselves professionally in a pleasant, courteous manner.

A consistent crew that does a repeatable job; price of course

Merry Maids are friendly, professional, and trustworthy.
Products do the job without harming furniture, appliances, carpeting, etc.
Merry Maids reimburse the replacement cost of damaged items.
Merry Maids supervisors periodically check on the quality of work done.

The service is very good. The price is very high comparitably.

Christina and Kayla are very acommodating and do what I ask....

April 28,2012
I really appreciated that one of the first things that Kayla and Christina did was to identify the various options of cleaning products and checked for my preference. They also informed me about product limitations after I asked for a cleaning focus on bathtub grouting, which was educational, as well. Based on today's service, I would HIGHLY recommend Merry Maids to friends and colleagues. The attention to cleaning details was superb!!

We like people you send and thier and thier work ethic.

I loved the way the house smelled after it was cleaned and how everything seemed to shine!

Caitlyn and Tammy are great. They do a wonderful job and I'm pleased that Merry Maids can accommodate my request for Saturday service.

Very disappointed recently in cleanings. Floors are still grimy, glass tables not cleaned . Piles of dust in corners. Stairs not vacuumed.
I have had the service for almost a year and have had just one cleaner named Cathy who was decent. I will not renew my contract as I wouldn't even have called the last two cleanings, even attempts at cleaning. I don't like to ever leave negative feedback, I am just very disappointed.

Just not happy with the overall cleaning. I feel the cleaners rush through the job and miss a lot of dust and dirt.

THE KITCHEN WAS VERY DISAPPOINTING THEY DID NOT CLEAN THE STOVE TOP,MICROWAVE OR WIPE DOWN THE CABINET FRONTS,THE REST OF THE HOUSE WAS VERY GOOD BUT THE KITCHEN WAS MY MAIN AREA OF NEED

Kevin does a good job and is quite thorough.

Did not arrive on time . Missed many areas. I had renovations done and explained that there would be dust coming up from vents. My house was pretty clean when they came. But at least 3 areas were totally missed.

Very friendly staff and a clean smell.

I have responded to this many times with the same answer. I like your service in that it is very reliable and I feel secure with your employees in my home when I am not there. However, your service is very expensive and should be top notch, but it is not. I have already reported my concerns locally.

make sure you don"t pressure your managers to solicit 9's and 10's in this feedback forum because that only annoys the customer and puts the focus on a score and not a true "job well done"