What our clients think of us!

Its just that the cleaning is just okay- nothing great.I keep saying this is every survey and it never changes. Never move things when cleaning or clean under anything just seem to do bare minimum

The tile entryway, kitchen and hardwood dining room floors have not been vacumed very well . The last 2 cleanings there was dirt left around the edges. I left a note about it the last time, but there was still dirt left there.

I usually have Nancy come to my house, and I love that she comes in and does her job without being told every step of the way what needs to be done. She's thorough and does a great day. The products are ok.

Sometimes my basement rug isn't vacuumed, there are cob webs, sometimes my pillow cases don't get changed, the sliding glass door track doesn't get cleaned, and its very dusty under neath my bed. But, I do love Merry Maids!

Unfortunately, we have had more than one issue. The latest one being that the new crew does not clean the laundry room. I called and spoke to manager and was told he would let the crew know but again this last cleaning the laundry room was not cleaned. I am appreciative of everything the manager has done for us but since changing cleaning companies we have only had one or two visits that have gone "right".

I think I would like it better if the same two people came to clean each week so they get to know the house and where things are kept.

Green products used & the Merry Maids often go out of their way to ensure they have done a excellent job.

I like that I can customize the cleaning needs for my home with Merry Maids.

Excellent service - my house never looked better

Service & quality of cleaning superior. Fee is not cost friedly and competative.

The quality of the cleaning seems good some weeks and not so good other weeks.
I haven't had a chance to call about this, but I'd like to know what products you use on the ceramic top of stoves and on the stainless appliances. The finish on the handle of my stove (stainless) seems to be ruined.
I like your service because I work so much and it's convenient, but sometimes the kitchen floor isn't cleaned well and it should be done every cleaning (in case you only consider it a "special attention" detail. And the paper left behind isn't clear about what the current cleaning "special attention" area was.
Thanks for asking.

I was extremely unhappy with the first time a team came to my home. It was supposed to be the "deep clean" and it was not. The following week a new team came back....Brenda and Jody....just wonderful. If I could be assured that Brenda and Jody would work in my house every time...I would definitely stay with the Merry Maids. I do not want a different team each time.

The Merry Maids are very thorough and friendly. They call the day before to remind you they are coming. I have no complaints about the products used.

people first and thier knowledge and commitmtent next

Merry maid Christina came today and she did a good job!! If I didn't rush her, she would have done better. But, that's my fault, not hers.. Also, I would very much like to have a set time when Merry Maids come to my house. She said that she would run this by Lino. I would prefer 9 AM.

We also had a little talk on as to when to swiffer and to vacuum the rugs. I believe swiffer/mop FIRST and then vacuum SECOND. All in all Christina is a KEEPER. May I request her next visit? Thank you. Name removed

lately, the attention to detail has been lacking. This past Thursday (Jan. 26), the cleaners left the master shower dirty -- looks like the faucet was shined and that is it. The tile walls still had a film and hair on them and the white tile floor had footprints. very disappointed and thinking about finding new cleaners.

No real disappointments at this time

The house looked so much better after the deep clean. The ONLY issue I had was I specifically asked that the cleaning be done after 3pm and the ladies were here late morning. It is important going forward that the crew be here at the earliest, 2pm.
Thanks

I like the consistent quality cleaning I receive each week and the flexibility to add a special job when needed.

My house looks so neat and clean when they are done

Dusting was the main issue. Back splash ledge were not cleaned in the bathroom or kitchen. Also picture frames and desk had dust left on them.

Just wanted to do a follow-up with you regarding the recent services provided by Merry Maids. Not sure if Limo updated you after my conversations with him. To say the least, I was more than disappointed with the services. Merry Maids was highly recommended by people I know who have used the service before. I was under the impression from our conversation that the following was including the $480 price:

all kitchen cabinets cleaned inside and out-not done on 1st visit-only those that I left open done on 2nd visit.

bathroom walls cleaned-not done on 1st visit-done on 2nd visit

walls washed down in all rooms-we even had discussion about whether or not you had a product to use on the kitchen wallpaper-no walls done anywhere

stove and refrigerator cleaned-not done on first visit-done on 2nd visit

5 windows in kitchen-washed on 1st visit-windows only, no woodwork/window frames cleaned on 1st visit-not cleaned on 2nd visit

light fixtures-you had said they would clean/wash the globes-none done-still have cobwebs seen on your visit

When I did the first walk through on Friday-yes the windows were all cleaned, except for the ones mentioned above. All carpet was vacuumed, woodwork cleaned, hardwood floor in bedroom was washed, bathroom floor washed and kitchen floor somewhat washed.

I spent my time today cleaning everything above that was not done. I feel as though I severely overpaid to have windows and floors cleaned. Not a happy customer!

Kevin is dedicated to doing his job well - He is generally prompt and does the job.

I would like to get the cleaning schedule for 1012 so that I can plan accordingly. I have called a couple of times but to no avail.

always on time --- always good service

The women that have cleaned my home have been very nice and professional. They work efficiently and have always been friendly and happy as they work. The cleaning has been good. My only comment and question is with the floor cleaning. I see them vacuuming but I have not felt that the floors have been scrubbed. I do not see any bucket or mop. I feel like the floors have been "wiped" but not really cleaned.
Thank you

I discovered money missing from my home. I'm not happy about this at all.

Consistent people. Some are much better than others. I have requested specific people in the past however that doesn't seem to hold any weight as I still get different people week to week.

all of the people that come in to our home are very professional, no nonsense dedicated workers. You should be very proud of all of them.

you did not disappoint, the cleaner did a very good job

Friendly workers and a thorough job