What our clients think of us!

Hi, I am concerned about the solution used to wash my kitchen floor (Pergo). It seems to leave streaks. Otherwise, Allen is doing a very nice job. Thanks, Name removed

The original date was changed in your organization. I never got the first time clean that Nick promised me and was going to charge me $383. Limo promised me a $50. discount which I did not get because Judy said I owed them $210.00 for the cleaning she did on July 9. Judy did a good job on what she did and I appreciate that. I don't think anyone in Hanover knows what the heck they are doing. I'm still thinking about I want to do in the future.

I have always been obsessive compulsive in cleaning my home. It has been hard for me to let this go because of illness. However, Nancy has been the best you have sent out in recent months and I would like to keep her. She works very hard.

Whatever products you use seem to be very satisfactory.

I find that the cleaning is inconsistent sometimes. I feel that some of your cleaning employees are great but others are terrible. You never know how clean your home will be from cleaning to cleaning. I also feel the same people never come anymore.

Very thorough but please do not share name and comments

The kitchen counters have been a bit sticky recently.

I spoke with Lino re: dissatisfaction with quite a few areas; he has committed to "making it right" by coming out again to correct the matters.

I still feel the cleaning could be done more thoroughly.

Replace the mirror the cleaner broke.

The house is more or less clean but I would not say "very clean"--streaks on shower glass and mirrors, a couple of shelves in the bathroom and laundry room completely unwashed, food drops stuck on our gas range, dust under coffee tables, parts of the playroom unvacuumed. It's all done very quickly with the same rag being swept over everything. Adequate but honestly I have not had time to find a new maid service so we have kept MM.

Scheduling can be complicated - it would be helpful to have a set time for when to expect someone to be there.

Merry Maids could arrive at time expected and if not able to do so, should call client to give new estimated time of arrival. This was my first experience with Merry Maids and I found my Maid to be personable but she worked very fast and missed some fine details that should not have been missed.

While I am pleased with the services, the cost is somewhat prohibitive given I live in a 2 bed/2 bath condo and the cost would only increase from there.

Every week a Merry Maid comes, something is missing. They really don't do a thorough
job.

no suggestions - they did a very good job

The Merry Maids are very efficient & pleasant.

I like the thoroughness of the cleaning

its not the services or the products its the person who does the claning. nancy is the best

The last service I had was horrible. My kitchen and first floor bathroom floors were not even washed. Then they left a note saying the baseboard and window sills were cleaned and they absolutely were not. The service has been good some weeks and poor other weeks. The inconsistency is based upon who happens to show up. One week no one showed up. I am ready to cancel the service.

The person who cleaned my house did an in-depth cleaning and did a very thorough job.

I have not received a return communication. I left a voice mail and email on the items that were not completed on the first visit. The oven was not cleaned, the paddles of the kitchen paddle fan were not cleaned and the baseboards were only dusted versus cleans. These three items were included in the first visit and price I paid. I'm just curious why no one has contacted me and it has been three weeks. Name removed Phone number removed

no consistancy in people that come to clean

It's the people you send to help us. They are the best.

Inconsistency. I find that when two merry maids come the bathroom and kitchen is cleaner then when there is only one. Is it against your policy for them to pick things up and clean under and in back of them? What's the point in having cleaners when I have to go back over what they did after they have left???

Price and week to week reliability.

Since change of management, my cleanings (except for the first one)have been just OK. Two cleanings ago an entire room was skipped. I am considering changing cleaning compnies.

Can the person that had been at my house perfoming cleaning, leave his/her name (names)?
In case I would like to give a special thanks to them for very good job.
I do love the notes that say wich rooms had been payed attention too! Those are very important! as well as what to look for ward to at the next cleaning.
Also phone calls a day before the appoitment to let me know in will take place are helpful too! Thank you

We love Therese, who is now coming to clean the house on a bi-weekly basis. Therese embodies the reason that I first decided to use Merry Maids. The confidence that this house will be clean to a standard.

As Merry Maids has become short staffed, they are scheduling too many houses for a single person. Until Therese, that meant whoever came was rushing through the house to get to the next job, rather than making sure my house was clean.

We have been disappointed with the interactions with the staff that calls us. I was not pleased by the person on the phone to whom I expressed these concerns.

The first cleaning was fantastic! This week however was not nearly as good. It looks like the mudroom was barely vacuumed. Also in the living room it looked like the dusting was not complete. The three picture frames weren't picked up. Therewasdustbehind them. In the kitchen the window sills weren't cleaned at all.

Service has been flexible and accommodating. Products have been effective for cleaning but not overpowering. The houe looks great but it has not smelled like an industrial strength cleaner cam thru!!