based on 815 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
picking up at the hostess stand to go is always a project takes forever
I'm good
We have used East Coast Wings for catering our class for the past 9 years. The food, the service and the consistent communication were all amazing as always. Can't say enough about Shane and his crew. Whatever you are paying them, it's not enough. If you want an awesome catering experience, call on the folks at East Coast Wings in Kingsport!!!
Everything was very good with the exception of our first batch of chips. It took way too long (in my opinion) to arrive and were barely warm when they arrived; were they/we forgotten or ignored? The second batch was perfect!
The temperature of my food could have been hotter. The portion sizes were a bit slim.
Chole was phenomenal and was always one step ahead of me.
the food was good.
The chicken tenders were soft and mushy. Not crispy very little flavor.
Food is always great. Staff is very friendly.
Very friendly quick service.
Excellent customer service , food was delicious
We love the food.
They need to improve order accuracy for to-go orders. I've had a couple times with missing or wrong items. Additionally, when eating in restaurant, the points are never added to my account. There needs to be a way to scan my receipt to add to my app to get points added. The waitstaff doesn't add your phone number back on the order after payment. We eat there once a week and it happen every time.
Food, Service and affordability!
The waiter was awesome!!He was so nice and didn’t not have to ask for anything!!!!
The wings are excellent and the staff are super friendly.
It was a group order and two ordered semi-floppy chips and they were not semi-floppy they were 100% floppy, raw, and swimming in oil/grease which made the entree that was in the box also soaked in oil/grease. Also, one ordered fries and they weren't edible either because they were just the same. I just wanted to give a review in order to share the experience and not complain. Thank you!
Great wings! Good speciality drinks!
Bree was the best. She is always on point. The food is great hot and fresh. This is my go to spot.
We like to new wing flavors - and that there are so many to choose from. Also the size of your wings typically are some of the larger available at restaurants.
I have sent an email already with no response back. I order the 20 wing combo twice last week - the first time it was so good I wanted to order it again 2 days later, so I did. My order was 20 wings hey Mon honey and fries & carrots. I was missing a side, my fries were soggy and cold, my wings were dry, barely any sauce on it just like the garnish on top of what goes on hey mon honey. It was so nasty I had to throw them away. I asked for either a refund or a credit to order the same thing again.
Always enjoy my meals from East Coast wings, great Customer service, good food, well prepared,
Great food, always enjoy eating at East Coast Wings.
Friendly and fast service.
The food is great
Everything! I love this place! My favorite wings I've ever had! Love that there are so many flavors and that there are so many I love and that you can get and that you can get them in the different heat levels!
Most of the wings were good, but I had a couple (2/10) that were broken and had the black bone marrow all in the chicken and weren’t eatable. I also didn’t like the wing to drummette ratio. I like the wings/flats best but I only got 3/10 and one of them was a messed up one.
Great wings a chips
Love the food and the great service
I always enjoy the experience. East Coast is one of my favorite restaurants. My go-to is the Grand Cayman wings (crispy, saucy) and the Cobb Salad with Thousands Island. I am a regular ( regularly regular). I recommend to anyone looking for a restaurant to make your favorite! It does not disappoint!
Amazing!! It’s my favorite place in town!