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based on 34256 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the flash clean that brought out really bad stains and Mike was very good at explaining the products and what they do. Was very please with the whole experience BUT the price was a quite a bit more than expected as per what I saw on your web site but Mike did give us some discounts because of the large area that we had done.
The explanations about the chemicls were pretty awesome! Also, the level of customer service was great!
how fast it dried and how clean it got...nice salesman too
Thorough, respectful, honest employee. Jesus was AWESOME!
It works.
the professional way they handle their business
The carpet was cleaner and softer that other carpet cleansers left it.
The service person, Israel, was very polite, friendly, efficient, thorough and professional.
The experience was as good as I could possibly expect. Frankly, I was pleasantly surprised.
Carpets look great. My wife asked if I'd replaced the carpet while she was out of town!
Elias was very informative and friendly.
Quick and timely and did a great job!
Very professional. My carpets look awesome!!
Environmentally safe and good customer service
No cleaners, just water. Cleaned my tile too and it looks brand new! Great customer service.
You have a great team member, good worker and nice young man.
Thank You
First name removed
The carpets don't really look any different. It's nice to know they are cleaned but they look pretty much the same. Love that you have the corner protectors, nice touch. love that your employee wore shoe covers and was polite. Your prices are a lot higher than many other companies. I was expecting a lot more for the price difference.
Hey April,
I'm sorry the carpets didn't turn out better. Although it is true that the appearance of carpet can be drastically affected by worn traffic areas even fresh after a cleaning, I don't want to assume that is the case. If it is convenient for you I would like to send someone out to re-clean those areas and make sure we have done everything possible to get them looking great. I will call you today to set up the appointment. Thanks for taking the time to write us a response.
They get the carpet clean. The technicians are friendly and professional. They are knowledgeable about the product and the process.
Jesus conducted himself like a professional at all time.
He did a fantastic job.
He went above and beyond me expectations.
Lorenzo
The service from dispatch was very poor, actually non-existent. Great communication with the man who did the work.
polite, on time, efficient; seems to be well done
No residue, dries quickly
Thank you for such professional and friendly technicians. My carpets look great and I don' feel any residue at all (just as you advertise).
I am definitely very pleased with the whole experience.
The person you sent was very professional and explained everything very well.
The technician was personable and respectful. We had the urine treatment done and it was very effective and didn't leave a harsh perfume or chemical smell.
NO detergents in cleaning
The natural citrus cleaners.
Just as I had wanted. Good worker! I've had you before and I will have you again. THANKS!!
You were able to salvage the carpet in a room that I was on the fence about replacing.
Left a large water spot in the hallway and when I called to schedule a redo, I was told it would be a week before someone would come out, even after explaining that I had just listed my home for sale and had showings scheduled. Also, carpet has a 'crusty' feeling in some areas. Not as advertised.
Hey Liz,
Sorry about those spots. We moved some things around and we will have you taken care of by tomorrow afternoon. I will call you today to follow up and confirm the appointment. I promise we will make this right!
Glad you don't add detergents
Alfredo was professional, curtious, and friendly. He went the extra mile for us recommending the pet option. Thanks for your service
Jose was very respectful and extremely informative of his services. He was a pleasure to work with and I would absolutely recommend him and would work with him again.