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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hey Elizabeth,
It is a concern to me that there is a lingering odor. The disinfectant that we used in your home is 100% botanical and the primary ingredient is thyme oil. The protectant that we spray down is basically teflon, which your carpet is already coated with when it comes out of the factory. I will speak with your technician today and follow up with you to find out what is going on with the odor. Thank you for letting us know.
The carpets are always clean after the service, with no soapy residue. They stay clean! We had Zerorez clean our lounge chairs at an earlier visit, and they still look so beautiful...just like new. The service techs are always polite and do a good job.
That's awesome to hear. Thanks Diana!
Knowledgeable technician. Zero residue and fast drying time.
The carpet looks so great - I am very happy with it. The technician, Keith Call, explained
exactly what he was going to do and why and he gave me an opportunity to explain any of my
concerns about some of the stains. I definitely will have Zerorez come back the next time.
Thanks (alot)!
Thank YOU Joan. I will tell Keith what a great job he did. See you next time!
prompt, courteous, and did a good job.
The service reps seem very well informed and helpful. I always feel comfortable around them. They are on time and I feel well taken care of after they finish any service they have provided
That's great to hear Linda. That is the kind of experience we strive to create in every home. Thank you for your feedback!
We have had my mothers white carpet cleaned twice in the past two years and we were very impressed with your services. We unfortunately went with another company two years ago and were not impressed with the results!
We were working under the assumption that the 200 square foot room promotion was for the area of a room they were cleaning. Via phone I was told that our family room was more than 300 square feet. (which it is not) and the area they were actually cleaning was substantially less than 300 feet. We when into this estimating about $100 - the bill ended up being $149. A substantial increase?
Hey Greg,
I looked up your invoice to make sure there weren't any discrepancies. You were quoted the price of 100.00 over the phone for a total of 4 areas at 25.00 each. When our technician arrived, you asked him to clean an oversize family room (which after being measured was over 300 square feet), a master bedroom, an additional bedroom and two hallways. He also cleaned a master closet and another area at no cost. The only change we made to the invoice was the two hallways that you added when he arrived, which totaled 40.00. The rest (a 40 dollar value) was done at no cost. Please feel free to call me if you have any further questions.
Tech was fast....very friendly and efficient. He communicated well and carpets looked awesome!
I would prefer it if the person cleaning the carpets didn't try to upsell me carpet protectant, etc. I was thankful he treated the area that had toilet water but the other areas I didn't want anything other than regular cleaning. I told the guy we are moving and then he proceeded to give me the spiel even though it's not my house and we will only be in it for a few more weeks. It seemed like he was required to ask me if I wanted all the upgrades. He was EXTREMELY professional and nice and my beef is not with him. He did a great job and was fast and friendly. I guess I just wish we could have gotten the sales pitch out if the way on the phone when I scheduled the appointment.
I can appreciate your frustration Amy. We will discuss this in today's meeting. Thanks for your feedback.
No residue and no harsh brushes.
Very efficient and professional. Best carpet cleaning job I've ever had...just feels so much cleaner.
Thanks Jennifer!
great service and nice job
The technician, Alex, was extremely knowledgeable and helpful.
Carpet looks great. Smells great too!!!!!!!!!!!!!!!!!!1
the clean carpets
I absolutely am sold on Zerorez! They are complete in their services and very competent! Chris does an amazing job and spends as much time as necessary to resolve any issues, and give the best care and effort in taking pride in his work! They are serious when they claim...if you're not happy we will do the job again, until you are! Thanks again!
Nikki Welling
Thanks Nikki!
The cleaning is very well done. The best cleaning of my carpet that has ever happened.
David has been invloved in a couple of jobs for me now...He's friendly, professional and does a great job. I will be contacting Zerorez in the future and asking for David. Thanks.
First name removed
Thanks for the review Rulon. I will let David know how impressed you've been with him.
very professional. Does a good job getting out stains. Dries quickly.
very professional people. The service was everything that it claimed to be on the radio!! Much appreciated & we will use the service again.
Rick was a very nice person and did his job quickly and well. I like that your products are natural and safe for the environment and that you dispose of the dirty water safely.
Thanks Jeri! We take pride in our products and our staff. I will tell Rick that you were happy with him.
It was very fast. All the spots that were there were gone.
Friendly and knowledgeable technician. I appreciated his input on what I should be doing for my carpet to extend it's life.
Got all our stains out. No smell after cleaning.
We have used you guys before many times. I thought they did a good job on cleaning our carpets, I was just really disappointed in the pricing. I have never been charged over $300.00 to get half of my upstairs cleaned. In the past, the most I have spent is $150.00 and I have had more areas covered. I just feel kind of ripped off. I think I will try different cleaners next time. I just cant afford to spend a small fortune to get my family room cleaned and a flight of stairs. I have referred many people to you in the past and I will be really embarrassed if they are being charged this kind of money as well.
Let me just reiterate that they did a good job cleaning.
Hey Katie,
Thank you for your feedback about the pricing. Looking up your invoice I found 2 reasons why the price was higher than anticipated. First, we performed extensive pet treatments in 2 of the rooms at your request. Second, our technician did make a mistake on the pricing for your stairs. I am sorry for the mistake and I will have a check in the mail for you today to reimburse you for the difference. Please feel free to call me if you have any further questions about the service, and thanks again for letting us know!
There are no residues left, the carpet is soft, and the drying time is great.
The service technician was polite and efficient. He did a great job.
I like the lack of residue left in my carpets.
I was expecting a better result from what I heard on your advertisements. The results were good, but not any better than I would have gotten from another carpet cleaning service.
Hey Rosario,
I can understand your disappointment. The biggest difference you will see between us and other cleaners though, is how good your carpets look after several months. The immediate results may appear the same, but our process is all about the long term. I will follow up with you today to make sure we have done everything possible to make those carpets look their best right now. Thanks you for your feedback.
helpful and friendly service
The only draw back I noted is the strong & lingering odor of the carpet cleaner/protector/antimicrobial treatment. I'm not sure which has the odor, but it lingers for awhile (3 days at least) and it's strong enough to affect my asthma significantly. I've had a fan going & the windows/doors open and that has helped, but it's still hanging around. Otherwise, I love the work done at my home.