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based on 33410 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly techs, ease of booking, no chemicals and quality service.
I find the cleaning process to work well. Carpet dries relatively quickly and the work is good. The technicians are courteous and work quickly. Costs are discussed upfront and I feel well-informed.
My most recent technician, Maddie, did an excellent job. She was polite, knew her work well, and was very professional.
Speed
Process was quick
We were able to get scheduled quickly, and the person who did the service did a thorough job and even left a fan on a spot where a stain was removed. The carpet looks great.
The service was great and I was glad to get worked in so soon as I wanted the carpets clean for the holidays. The only thing was there were a couple spots left that I feel could have been worked better, but I was able to hand clean and get them out.
The man who came was very courteous, listened to my concerns and finished in a good time.
Thank you, I will use your service again.
Crew was very professional and very informative. They worked hard with our house configuration to insure they could complete the duct cleaning.
I have used Zerorez for about 15 years for carpet and furniture cleaning 👏🏻👍
Sean did a great job and was very polite.
Overall, good job good people
ZeroRez is fantastic. They came and solved my pet problem immediately and were so easy to work with. Highly recommend
Zerorez came out and work with what we need. Thank you for always great experience
Did a great job! Carpet feels brand new!
Cameron was on time, friendly, professional, and thorough. I had a great experience and will definitely use your services again.
Carpet did not come out clean and stains still there. He was here for 20 min. Don’t think he pretreated and and just rushed thru. Should probably come back and re do
Very clean
It's easy to book a service. They always do a great job with the cleaning. I love that my carpet is not soaking wet when done. Smells good and the customer service has always been great. Maddie was fantastic!
Easy to schedule and always a good deal
I've used you in the past
Your tech took time talk with my renter made him feel comfortable with all he was doing.
Very friendly and knowledgeable/professional technicians. Would recommend.
Ben was fabulous in explaining the service ! Quick dry time… beautiful results
Carson did a great job of clearing our carpets. We are very pleased! Thank you very much!
Brandon was thorough and efficient. He worked very hard in resulting our issues with our carpets.
Thank you for a good job
Super nice work and excellent customer service!
Very respectful, fast, informative and friendly customer service. We’re very satisfied with it!
They did a fantastic job. Polite and professional. I used Zerorez for a few cleanings. I used a different major company and was not satisfied with how fast the carpet matted.
Zerorez did it this time and my carpets are back looking new.
He was very responsive seemed to understand what needed to be done to deal with our cat urine problem treated it and cleaned up well after thank you for your service
It was a fast service, didn't leave a weird residue or smell and the technician was super professional and kind
Great service and very fast!
I will be calling Monday morning. I am so frustrated. We kept everyone out of the basement to allow it to dry since we paid what ended up being an extra $600 to treat it. We pointed out 3 spots we wanted treated for pet issues. He say she found 7 total he needed to special treat with a board. Now those three spots that were maybe a foot wide are 4 feet by 2 feet. He spread the mess! It smells worse than when he started. The carpet is 6 months old...it shouldn't have been that bad or that hard. So disappointed. We've used your company before....this is not what we expected. I want a truck out as soon as possible to redo the basement. We've certainly paid enough for that to be covered to be done correctly and honestly. So disgusted and upset!
This was a situation due to my lack of ability to be on top of cleaning our home after a brain tumor. I expressed how important it was to have a clean home for Christmas as the tumor is back and I wanted a beautiful and clean space to enjoy what could possibly be my last Christmas. It's like he heard that I have a difficulty and took advantage and that is what I will tell everyone I know if this isn't addressed better.