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based on 33086 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaner was very sweet and polite. I was not told they would not clean an area if the item has a chair or a lamp. I feel this was done very cheaply but was financially expensive. I am disappointed in their work. We had to steam clean our own carpet after their services for ourselves for over an hour in time for our guests to arrive in our spare room.
Noah just clean my carpet Monday. I was thrilled with how my carpets turned out. I have used zerorez over 10 yrs. A very happy customer!
The team was clean and efficient. My carpet was not soaking wet afterwards like every other cleaner and it looked brand new again
Phillip did a fantastic job! He cleaned the carpet at my sister's apartment which was not pleasant. My sister has some mental illness and is very particular about things. I talked with her today and she said she couldn't have had any better technician. He was very careful with her things and treated her kindly. Thank you Phillip!!!!!!!
No chemical exposure. Tech Jeremy was knowledgeable, professional, thorough and accommodating. He went the extra mile to assure we were satisfied with his work.
That you will come back if I am not satisfied!
Zerorez was amazing! Will call them again and again.
They are fast and do a good job.
Shaun and Mia did. Great job cleaning our main floor bedrooms, master closet and stairs. Everything looked so good after.
I have used Zerorez for several years now. When it first started, the quality and the service were superior. The person I had the first time was the most helpful and did an excellent job.
Professional service. Didn't try to up-sale on everything. Answered my questions. Carpets looked so much better
We were very happy with your services. Our carpet cleaner notified me by phone that he was ahead of schedule, he was professional, was informative, and did a great job!
Give me additional costs for stain removal up front. Don't make the poor cleaner have to do it
I have used the services for carpet and upholstery. I have been generally satisfied with the outcome. If there are any issues, technicians return to resolve my concerns.
The technician was very polite and knowledgeable
Like the name says, Zero soaps, detergents, or chemicals. Just soft clean carpet afterwards and zero odors with minimal drying time! My carpet is only three years old, but it looks renewed and feels great!
Make sure your pricing for service is not deceptive if you have a minimum amount that you will do service for then state that up front instead of saying there is a sale for so much a room and then if that doesn't match your minimum, adding it on at the end as a fee or something. Just don't offer a sale below what your minimum requirement is. The service we got was good as the carpet looks much better. It was done in a timely manner and things were explained to us. I just didn't like the adding on the fee at the end when I was expecting it to be lower.
Job well done. On time. Polite service person. Worked efficiently.
Efficient and good service!
Notifications prior to arrival and being on time! Whole downstairs only took 45 min which worked great for my schedule.
Your technician was awesome! He was careful and thorough and considerate.
Great service
Chemical free, cleans well
No odor it dried very quickly. The technician was very thorough and explaining things to me, and I was very pleased with outcome the look of the carpet.
Wear booties. Show ID
Zerorez did an amazing job cleaning my Rec room carpet. Thank you.
Timely and very professional service. Excellent communication. Great technician.
I don’t really have anything to compare the results to. I had hoped it would rejuvenate the carpet a little better. Our carpet was installed last year and just trying to maintain the warranty on it. The technician was friendly and helpful! :)
Always count on the name ZeroRez over the years, but finding wide range in competent staff when actually on site at my home. Some techs use so much water solution that 2-3 days are required to dry in order to replace some furniture. Others carelessly drag tubing around walls or doorframes leaving smudges or even small paint chips. Some techs are extremely persistent in attempts to up sale any appointment (especially if a discount code is already in place.
Caring and knowledgeable and meticulous service. I LOVE Zerorez🥰🥰🥰